Constellation - Company Information

“  i really like the idea of using a local company..they have been great and after watching new companies go out of business i feel good about them ”

“  This retail electric provider, in my opinion, has one of the best assets a company can have: excellent customer service. Here is where customers are retained or lost and I certainly intend to keep renewing my contract over the coming years. ”

“  I just completed my first year with Startex and just signed up for my second. I could not be happier with this company. My bill has been cut in half. I live in a 2 story town home that was build in the 80s and I didn't have a bill over $200 all summer! ”

“  I am writing to inform you that you have an EXCELLENT employee by the name of Farena Davis. She went to great lengths to make sure that I was taken care of. It is employees like her that make a company so great. I will definitely be recommending Star Tex Power to anyone I know that may need an electrical provider. It isn't often that I find myself pleased with the customer service that utility companies provide, simply because it seems no one cares. It was very obvious that Ms. Davis cared about my needs and made sure to help me in any way that she could. She followed up with me and even sent me information I needed in a text because I couldn't write it down at the time. I am really impressed by the lengths she went to make sure my needs were met. Her service was outstanding. I wish my other utility companies had employees like her. I work in customer service myself and try my best to treat my customers like I would like to be treated. Farena definitely sets a standard and an example that I will follow in my own job. Needless to say. I hope that she is recognized for the excellence she provides!! ”

“  Switched back in March. Process was totally seamless. No complaints whatsoever. Haven't had to call customer service once. ”

“  I've NEVER had a problem with StarTex. I've had several others and their rates and fees always increase. Startex doesn't have the lowest rate, but they are about in the middle. I always use the "AMI" promotional code when I renew and it gives me the cheapest possible price...typically about .2 cents off per kWh. I pay via my banks bill pay system and have never had an issue. They send me monthly bills, they send me renewal notices, and their customer service has always been prompt and courteous. I would highly recommend StarTex for a reliable, cost efficient, and good power company. ”

“  Being a widow and on S.S. I am so grateful to this company. I want everyone to know about StarTex and their low rates and great service. I have saved so much money since changing from the old provider I had used for 50 years. I am here to say, "Don't stay with a company you have been with a long time, keep you from changing to a different provider." I waited way to long to go with StarTex just because I had been with TXU for many years. Check it out. You will be so glad you did! ”

“  Signed up today! Rep was very helpful! even gave me a promo code to save 10 dollars on next bill! Locked in a rate of 9.4 KWH for 9 months.The rep was very clear about the fees, which are close to none! Will continue to use this provider! Thanks Startex!
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“  This company has excellent customer service. They have the best rates and are willing to work with you when you need help they are awesome. ”

“  I've used them for over 3 years and I couldn't be happier. Low prices, great service, awesome customer service and easy to use online site. When comparing my electric bills with my friends, mine are always lower, even when my usage was higher. Even their variable rate prices are consistently lower than any of the major companies. I definitely recommend them! ”

“  Excellent customer service. ”

“  I purchased my first home last year and I was very worried about what my electric bills would be in a much more spacious living area. So I compared numerous electric companies against each other. I was very sceptical at the very competetive energy price this company was offering so I signed a 1 year contract. Well I'm very happy to say this company is legit and beats all the major electric companies in the state of Texas hands down. I paid a lot more in electricity when i was living in my 700 sq ft apt. I now live in a 1500 sq ft home and I am paying less yearly than I did when I lived in my apt. I have referred 6 of my friends and all 6 of my friends have told me their electric bills have been cut in half. I wish the company offered a referral bonus because the 6 people I have referred have all referred others. Stop wasting your money. Sign up now and see the difference. ”

“  If you are considering switching over power companies, I HIGHLY recommend Startex Power!!Switched over 2 years ago to a fantastic rate for 1 year. When my contract came up for renewal they did in fact mail me a letter a month before the contact was up to renew. I never got around to renewing until today, after going month to month for about a year (and even then my bills weren't that much higher than when I was on the contract). When I called today, I talked to a woman here in HOUSTON, who spoke fluent English and she asked what kind of term I was looking for. I told her if I could get the rate listed on the PowertoChoose website that would be great. I was waiting for the standard reply of "that is for new customers only." but SHE SAID "Yes we can do that. That plan is for new and renewing customers." I also asked her to look up what my average useage was per month and she pulled it right up without giving me attitude. LOVE IT!!!!!!We set up automatic draft payments through the Startex website (not through our bank's pay bills feature) and have had our payments posted every month on the due date with NO ISSUES. Now I know why they keep winning the BBB Customer Service Awards. ”

“  Startex PowerFEEDBACK FOR DISTRIBUTIONSeldom nowadays I have the well justified opportunity to announce a service companys exceptional ethical, HONEST, transparent , responsive AND responsible no hidden nothing, business operations practices.Startex is the premiere utility company and should be the standard to which all other not only peer but TV, TE, banks, credit cards and all service companies should shoot for.EXCELLENCE AND AT A GOOD PRICE TOO! LIKE IT SHOULD BE. I highly recommend them, because their quality service will not only serve you well but your quality of life will be that much better not having to deal with all the lousy service companies out there nowadays.http://www.houstonelectricrates.com/608/startex-power-customer-review-ranked-1-by-jd-power-and-associates/AJRSugar Land , TX ”

“  The day after I posted a review on this web site, a StarTex representative contacted me about my review. She lowered the minimum usage fee to $4.99 and the minimum kWh threshold to 500. She renegotiated my contract to my full satisfaction, and now I'm a very happy customer. I wish I had been able to amend my earlier review, but instead, I just posted a new one here.I'm very grateful to have had this web site to research companies. With it, I was able to negotiate a new contract with my preferred energy provider. Thank you! ”

“  My contract with Star Tex was about to expire, so I spent much time researching various plans and rates offered by providers in our area. I wanted to see if I could secure a better rate with a company that also scored well on customer satisfaction. After an exhausting search, I called Star Tex to clarify information on their website; all my questions were answered thoroughly in a patient and easy-to-understand manner by customer service agent Ashley. Based on past personal experience, as well as current information, I have chosen to renew with Star Tex. ”

“  After searching on the internet for my new electric provider I came across Startex power decided to give them a try. I am very glad I did so, I have been with them going on 3 months now and am happy to say I am a very satisfied customer. I live in a 3 bed 2 bath home my bills have been anywhere from 90 to 120 a month. At first I thought this was some sort of mistake on their behalf but that was not the case. With my previous provider I was paying around 280 a month that was a 2 bed 2 bath. I would highly recomend anyone looking for good service at a reasonable price to Startex! ”

“  If you are looking for a new company and are thinking about StarTex Power, go for it. However, like with any other company, be ready to make your next move before your contract is about to expire. I have used StarTex for a long time. Unfortunately, their rates went up, so I went away and singed a contract with another company. I contacted customer service a couple of times, and all went great. They speak good English and good Spanish and are professionals. ”

“  StarTex is exceptional in all senses of the word. It has always been a very good value and the administration has always operated smoothly. However, I recently had occasion to experience the true test of a really good company and that is when something goes wrong. In this case, an erroneous charge from Cernterpoint was passed thru to one of our accounts. StarTex's customer service very courteously responded on a continuous basis until the charge was rectified (giving due credit to Centerpoint also).This may sound simple but it is in stark contrast to the previous large Dallas based company that we had been a loyal customer for years.In that case an obvious serious problem developed with one of the account's meter readings after the hurricane interrupted service for weeks. This began a nightmare that lasted for over a year and a half with charges up to 10 times normal compounded by accounting errors. This was never resolved in large part due to the lack of real "customer service." ”

“  Been with StarTex for two years, and use the draft payment system. The rates are excellent, and the company gives ample notice when contracts are nearing an end. ”