Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.
“
I've been with StarTex for over two years. Their
prices are very competitive, and automatic draft
isn't required. Customer service is friendly,
competent and quick. ”
“ The benefits of choice are clear when you work with StarTex Power. I didn't realize how good I had it until I moved away. But from start to finish, and at every point in between, StarTex went above and beyond to deliver competitive prices and excellent customer service. I was most impressed when a VP picked up to answer a billing question. You just don't find that service elsewhere. I miss having the option to choose a power company. But if I ever make it back to Texas, StarTex is the choice for me! ”
“ StarTex customer service is the best, they are always friendly and I have the option to talk to a friendly representative instead of an automated system. They truly know what customer service is, they are the BEST ! I also like the rates they charge! ”
“ First company I switched to who was honest with their rate. They didn't add any unexpected charges like the other 2 companies I used. I will stay with them forever unless they do the same thing to me in the future but I don't expect that to happen. Also, it's great to do business with a company here in Texas. ”
“ I've only had one problem early on with an automatic payment, otherwise StarTex is outstanding in its competition, pricing, and customer service. We are very impressed and are loyal customers!! ”
“ the orpcing is straight forward. No interuptions in service. Good rates. ”
“ ABSOLUTELY NO PROBLEM AT ALL. ”
“ Constellation representative was very helpful in answering my questions and I recommend Constellation. ”
“ My hot water heater was leaking and 21 yrs old. Mary Ellen was very helpful with financial info. Kyle Baxley and Jared Dotson came the same day and in no time a new unit was professionally installed with no mess and the old unit was removed. They were careful to cover their shoes and cleaned up anything they used. I sincerely appreciate the efforts of all involved to get my new hot water heater installed the same day I called. ”
“ So far, things are great. The only things I found mildly annoying were: 1) The letter they sent advertised a lower rate, but "my area" was not eligible. 2) The website is not easy to navigate. Otherwise, I'm quite happy. ”
“ I was looking for a lower rate and Constellation offered it. I signed up easily online. ”
“ Was easy to switch over to constillation and a good price for 3 yrs. ”
“ Much lower rates than we were paying. Easy to switch ”
“ When I had questions and when I told them I was considering changing my plan, everyone was still super nice and friendly. ”
“ My first experience with your company has been positive. Id like to renew ”
“ Good ”
“ Pricing for this electric company have been reasonable. During the winter storm NO price gouging, as a matter of fact my bill was lower than the previous month. Guess the truth will be in my next months bill. I will give an update. ”
“
No complaints about Constellation. When I initially signed up, it was easy to set up autopay, and later update payment info as needed.
I am, however, switching to another gas marketer for a better therm rate than the renewal rate that was on offer. That's simply the way things are these days--you have to shop around every time one's contract is up for renewal.
One minor nit-pick. The boilerplate email I received from Constellation when I switched marketers said, "there may be an early termination fee of $150...." Well no, I was terminating at the end of the contract, and there was no fee.
My suggestion to Constellation is to break out the boilerplate into two types: one for early terminators, and one for end-of-contract terminations, so that there's no confusion on the customer's part about whether or not a fee is forthcoming. ”
“ Good service and notified me at the end of my contract ”
“ The renewal letter notice should have contained the new options so we have ample time to make the best decision. ”
| Example Bill |
|---|
