Constellation - Company Information




About Constellation

Constellation Logo

PURA#: 06-07-11

Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.



CT Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Constellation Customer Engagement

1205   Reviews

441   Replies

Response Rate:
36.60 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Constellation





1205 Reviews and 441 Replies for Constellation


Savings and service!!

(4.6 / 5)

  Constellation offered excellent gas rates and made the transition to their company a very efficient and pleasant process.

Karl
January 15th, 2020

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Finally Fair Rates!

(4.6 / 5)

  I would just like to express exactly why I am so far absolutely satisfied with the bill as well as the terms of service that Constellation provides for me. Before, my monthly bill came to almost $200.00!! Now it has been $60.00 a month!!Thanks!

Jennifer
December 3rd, 2019

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New service

(4.6 / 5)

  So far so good

New customer
November 24th, 2019

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So far, so good

(4.6 / 5)

  So far, so good. I like that they email current usage information during the month so I can monitor my usage
I havent dealt with customer service or billing

Mary
November 9th, 2019

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Good value

(4.6 / 5)

  Easy to sign up. Only issue is they send paper bills even after i signed up for e bills. Pricing is very good. Send weekly snapshots of your usage and estimated bill..

Mark l
September 4th, 2019

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Very new customer

(4.6 / 5)

  Easily signed up for service, but concerned when transfer date from Stream came and no word from Constellation re being the new provider. Calls to both services gave me the answers.

Very new customer
August 20th, 2019

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Good Company so far

(4.6 / 5)

  It has only been 2 months, but one thing they do that I really like is send a weekly email with your usage up to that point in the billing cycle and your expected electric bill. This allows me to reduce usage if needed and removes any "Bill Shock" when the monthly bill does post.

Leon
July 13th, 2019

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Constellation is the bumb

(4.6 / 5)

  There was very little effort and no hassle to get my account set up and gas own. Love the price plan that I got!!!!

Faye
March 6th, 2019

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Constellation switch

(4.6 / 5)

  Good info, easy to do, accomplished, with savings!

Steve
September 17th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 17th, 2018
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By far, happy!

(4.6 / 5)

  I have had my service for 3 months for now; No problem so far :) Thanks

Constellation
September 11th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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I do not remember

(4.6 / 5)

  Good, staff was helpful.

Christina
July 26th, 2018

Thank you so much for the great review. We work very hard to offer our customers the best experience, so were happy to see that reflected in yours. We will make sure to let your customer service rep know that they did a good job.

Constellation Responds September 17th, 2018
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Very good experience

(4.6 / 5)

  I used StarTex for several years because they had very competitive rates but as of late the rates have not been as good, so I switched to a different company. However, while I was with StarTex I was very happy with them. Switching away was no problem in fact they called me after I had switched and wanted to know why... when I told them, they said they would be able to offer me a private competitive rate to keep my business but I had already signed the contract. I'll call them again when this contract is up!

Adam
May 30th, 2018

Thank you Adam for your kind words as we take Customer Service seriously and as our customers are our #1 Priority. We look forward to being your electric provider again in the future.

Constellation Responds October 7th, 2013
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perfect service

(4.6 / 5)

  I have been with Startex for 2 years and have NEVER had a problem.

Ted Bishop
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Reliable

(4.6 / 5)

  My contract with StarTex is about up and I have been searching for a cheaper provider. However, after reading the reviews for these companies I realize that the bargains come at a cost, customer service and reliability, both of which I have found to be excellent with StarTex. StarTex's prices are about average, but at least I know I won't have any battles with these folks!

Anonymous
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Nice Elec. Company

(4.6 / 5)

  Recommended by my boss and switched to StarTex last year. I am so happy that I made this decision. The online access is convenient and the rate is stable not like other company increase price nearly every month. No hidden fees. I had recommended to my other friends to switch to StarTex.
Thank you StarTex for the great service and give consumers a peace of mind...

J.R. Ouyang

JANG RONG OUYANG
May 30th, 2018

Ms. Ouyang, we are thrilled to hear you have been pleased with your services thus far! I have located your account; therefore please be on the look-out for something special from me in the mail, as a token of our appreciation of your kind words!

Constellation Responds May 21st, 2012
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It was great while it lasted.

(4.6 / 5)

  Been with StarTex for 2 years and have been very satisfied. Billing is clear and I especially like that if I've forgotten to pay my bill by a certain date, StarTex will send me an email reminder a few days before the bill is due. However, the rates have gone up more than what I would have liked and I'm unfortunately forced to switch now. No other reason but the rate.

John
May 30th, 2018

Hi John, thank you for your feedback. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Have a wonderful day! Jennifer Lewis

Constellation Responds July 27th, 2012
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Excellent Company hate to leave

(4.6 / 5)

  I have been with StarTex Power for few years and my contract is up for renewal. I have been very happy with StarTex Power until I saw that the new rates (> 10 Cents) they are offering me are too high for me in this economy. Sad to say goodbye as I have a cheaper written offer from another company.

My congratulation for wonderful job they all are doing at StarTex Power.

Kisan Shah
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Reasonable rates, they keep the power on

(4.6 / 5)

  Have been a customer 7yrs. They gave us a great rate to start with and then it went up a little bit, but nothing shocking. Even during exceptionally hot Texas summers the bill never "broke the bank." Only gripe is going round and round on the phone with customer service with their long winded questions when trying to pay my bill. Just let me give you money already, bye. They did transfer power quickly when we moved. Our experience with Star Tex has been very fair. Would recommend.

Dan
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 12th, 2018
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VERY PLEASED

(4.6 / 5)

  I just have to say there customer service is A+++ I dont have to wait on the phone forever to talk to anyone!... There prices our cheap and I just love them! Been a customer since 2007

Gilbert Cavello
May 30th, 2018

You made our day! Were always happy to hear about positive experiences from our customers.

Constellation Responds September 26th, 2018
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Pretty decent company

(4.6 / 5)

  I had startex for almost two years. Customer service has been great and easy to work with. Their pricing is reasonable although they are not the cheapest. What I liked was that they don't bait and switch you to another rate when your terms are up (reliant did that to me now). The only reason I left startex is because my contract was up but my girlfriend still had 10 months on her plan when we moved in. I would recommend starte because there is no hassle, good customer service, and reasonable rates.

Bob r
May 30th, 2018

Thank you for your remarks Mr. Bob - StarTex Power appreciates your patronage.

Constellation Responds February 27th, 2013
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