Constellation - Company Information

“  My second bill is coming up soon. Im eager to see the price because of the heat weve had. ”

“  Aside from electronic reminders of Bill due date, I am very happy with service. ”

“  After almost six months of service with a low introductory rate I was very please by Constellation renewal selection prices the increase was not severely high like I've experience with other Texas electric companies when near ending a contract. ”

“  Good service ”

“  There was a small discrepancy with the price at the time of the signup, when I reached out to customer service, they acted on it and followed up many times to ensure the change was done without any calls or follow up. Awesome job. ”

“  The entire switch was done online. no phone calls needed. received confirmation email stating when the switch would occur. received the partial billing for the month as expected. No problems so far. ”

“  Good so far ”

“  Good experience to register online. Good prices. ”

“  Their 2 year fixed rate plan @ 38.9 cents per therm caught my eye and sold me as the best deal out there. Customer service folks were very helpful in getting this set up. Don't forget to ask about $75 Visa card bonus when you sign up. ”

“  Current customer for one year and now up for renewal. Their rates are still competative after a year and have had no issues in the past year. I will renew with StarTex - why change a good thing? ”

“  Have been very happy with star for 3 years ”

“  I just renewed after a year. I slipped, but they did warn me my plan was expiring, so it was my fault. I'm not a huge fan of their website, but their customer service is good.

I have had no problem with StarTex. I find them to be near the lowest price with 100% wind; the lowest of any company I've heard of. ”

“  When we signed up, StarTex had very competitive rates. I like being able to pay online (and not pay a fee), and I also like not being required to pay by automatic draft. We have never had a problem with service. In fact, the only problem I have ever had was that my initial request for e-billing apparently didn't go through; luckily I caught it before the due date of our next bill so we didn't get a late fee. My sister also signed up for StarTex on my recommendation when she moved.Now that we are looking at renewal, a few other companies appear to have better rates. However, StarTex's minimum usage requirements and base charges if you don't meet the minimum are much lower than everyone else's so I will be crunching some numbers before I make my decision. Overall we have been very happy with StarTex. ”

“  I had a great experience with Star Tex but my contract is up for renewal. I have found a rate much lower to switch. It's a shame that I have to do this but I'm nolt going to pay between $25.00 to $30.00 a mopnth extra to stay. ”

“  I have been with StarTex a couple of years and have been extremely pleased with them. However, like so many other customer reviews of StarTex, their rates seem not to be among the most competitive whenever your contract has to be renewed. As my contract is near expiration, I again will be forced to seriously consider other companies because of lower rates. ”

“  I have been with Star Tex for about two years. They have very competitive rates and good customer service. We saved lots of money over Reliant or TXU. ”

“  I have had StarTex for 4 years now, very happy with service, Have not had any issues pay on time no billing problems. My account is up for renewal and I am finding several other companies that are offering a lower rate, enough to make me consider switching. ”

“  I got exactly what I paid for -- reliable service and a good price. The website is no-frills, but perfectly functional. I'm very satisfied. ”

“  I have been with StarTex Power for at least 3 years now and through it all have never had any issues with their customer service. I have been able to connect to a REAL PERSON every time I call and am never charged ridiculous extra fees for making a payment with a live person. Even when we were going through financially tight months, StarTex never disconnected our power and would contact us if there was a late payment. BTW, they never charged me a late fee either. It's the first electric company I've had, and I've had many (count 4 years of college + 3 of grad school moving almost every year), where I felt that the people working in the company are human and understand when life gets in the way of yes, even the bills. Today, I was up for renewal of contract and I didn't even have to ask for bonus retention offers. The customer rep, Renee, went out of her way to find a deal for me. StarTex - you are keeping this customer! (And I'm going to bring along a few friends too) I personally think that although they might not have the cheapest rate out there, their customer service is valuable enough to justify the rate difference. ”

“  I have been with StarTex now for 15-16 months. The first year I signed a one year contract and then renewed my contract for three months after that due to the big price difference in the price with the three month plan and one year plan. My apartment lease is about to expire in six months but StarTex doesn't offer any six month plans. Instead, I renewed my contract for another three months but I had to call them personally to get a manager's approval to renew a three month contract at the "new customer" rate. StarTex should make the process easier by allowing existing customers to do it online. Why not reward existing customers by encouraging them to stay with StarTex instead of discouraging them to go elsewhere. Offer them a discount or some other incentive to stay. It's tempting to change when all types of offers are being made by other utility companies but due to good customer service and having no billing issue, I'll stay with them for now. Three months can go by fast, so if you don't want to deal with constant contract renewals, try to get locked into a plan that suites your needs. ”