Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.
“ I have done a review on startex before and continue to be a current customer. The only thing they need to change is when you want to renew on the 3 month plan that power to choose has for startex, they need to have that available on their website instead of having to call customer service and get a supervisor to override it so you can renew as a current customer. I was told in the past by e-mail that startex treats current and new customers the same so that everyone can get the same rate. How about making it easier for that to happen. I am pleased with them as my electric provider and their customer service is very good. Also they are owned by Exelon now. ”
“ I was truly hoping to stay with this company after being a customer for about 5 years. I've had excellent customer service since day one and great rates each 12 month renewal. This year I just can't seem to get a rate in the range I am seeking and will probably have to look elsewhere. I wanted to lock in for 24 months but they are higher than several others and just won't budge. Oh well, that's the world of competition! ”
“ They were my electricity provider for 2 years while in college. My 6 mo. contract at my current residence is about to expire. Unfortunatelly, I have move on to a diff. provider for better rates. ”
“ I've been with Star Tex for 5 years and have had absolutely no problems whatsoever. On the rare occasion that I have called customer service I have found them to be courteous and knowledgeable. Alas, I now find myself with much trepidation, preparing to switch to a new provider with a better rate. I am sorry to say goodbye to Star Tex, but I have my budget to consider. ”
“ Online payment structure is great. Prices are competitive. I haven't had to use their customer servicee as of yet. I've been with this electric provider for several months now. Woul definitely reccommend! ”
“ great service ”
“ Bill went way up but experience was great ”
“ went on line after receiving the NG bill with the exorbitant increase. Found Constellations 36 month plan and signed up' Had some start up issues but all got resolved. Called and chatted with a nice representative to understand the billing process. Already recommended to my children ”
“ Had no problems with any part of the order process other than length of time to complete my order ”
“ I shopped around till I found the best rate! ”
“ I've been a customer with Constellation for 4 years and have generally had a positive experience with them as my electricity provider in NY state. While I am cancelling my plan with them this is because they have discontinued their green/renewable energy plan for NY residents. Generally the fixed rates were very reasonable for the wind plan (8 - 10c/kWH) and I did not run into any billing or account issues and would recommend them to other NY residents who aren't looking for a green electricity supplier. ”
“ They had better rates in my area and I decided to try them. I like the easy to read bills and the consumption reports ”
“ The only experience, other than monthly billing and analysis I receive for the prior months activity was the actual placing of our order. ”
“ No billing yet. Only one account inquiry no problem. Customer assistance number hard to figure out, ”
“ I had no issues with billing which is usually the cause to hate them. I had an issue with signing up since I had my credit locked. I wish they would tell online you who they use to check your credit so people can unfreeze or unlock their credit before hand. Like all electric company's they get you in with a good rate then charge a lot more to renew, but all companies do that. All that being said it was a good experience with them and I wish I could stay with them but on to the next with a better rate. ”
“ Difficulty with Eversource but satisfied with Constellation ”
“ Over all, no issues. ”
“ I rated their Customer Service "middle" simply because I did not have occasion to contact them through the term of my contract. ”
“ I have what i thought was a good relationship with this company everyone ive ever dealt with was upfront honest and true to their word. My issue is i thought i did well when i signed up for a 3 year fixed rate price per kilowatt hour @ 9.99 now im reading and see it is 7.69ish? i no i have a contract but one would think to keep a customer and remain honest they could have at least contacted me to see if i am interested to extend my contract at this price for and extended 3 years. I realize i have a contract and it is what it is but my thinking if you wish to keep a customer and keep an honesty repot going any company would give it a thought to put their customers 1st. Also i wish to let anyone and everyone who sees this i only wrote this publicly as i couldnt find any other waty to contact on this page... its possible their is another way in front of my face so sorry if their is i mean no dissing to this company as i said they have all been very good dealing with me and i never found any big issues against them. Lastly they were a company who introduced themselves to me and left me alone to make a choice without calling or emailing me to the point that id want nothing to do wth them they left me to make a choice without feeling forced. ”
“ I really like this company. Never had a bill over $200 and run my A/C on 68 all the time. ”
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