Constellation - Company Information




About Constellation

Constellation Logo

PURA#: 06-07-11

Constellation is the US's largest producer of carbon-free energy and a leader of retail supply of power, natural gas and home services for residences across the nation. Headquartered in Baltimore, their generation fleet produces enough energy to power 15 million homes and is helping to accelerate the nation's shift to clean energy with more than 32,400 megawatts of capacity and annual output that is 90 percent carbon-free. Constellation serves approximately 2 million residential, public sector and business customers, including three-fourths of the Fortune 100.



CT Energy Ratings Score:


( 3.4 / 5 )
Our rating criteria
All Providers Ranked From High To Low


Constellation Customer Engagement

1205   Reviews

441   Replies

Response Rate:
36.60 %




This graph ranks Price, Plans, Promotion, Order Experience, Customer Service, Billing, Account Management, Likelihood to recommend and Overall score of Constellation





1205 Reviews and 441 Replies for Constellation


Good until renew

(4.2 / 5)

  Great company, no problems, however price jumps significantly 2nd year for returning customers, for new customers they get a much lower price point. Marketing strategy that does not reward or build loyalty.

JJ
May 10th, 2020

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Good so far

(4.2 / 5)

  I haven't had any issues with them

Shannon
May 7th, 2020

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Gas bill

(4.2 / 5)

  Nice

Keith morris
April 8th, 2020

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30 day review

(4.2 / 5)

  It was not clear how to get the account activated

Jasper
April 2nd, 2020

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Great Rates,,

(4.2 / 5)

  Needed a reliable, cheaper energy rate. Switch was simple and hassle free !!! Recommended or anyone!!

Jim
January 29th, 2020

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Mark

(4.2 / 5)

  Very easy to transfer and research

Mark kantor
November 8th, 2019

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Reliant to Constellation

(4.2 / 5)

  I was very happy with the transfer experience overall. I went from Reliant, which was billing me at almost $.18/kWh to a tiered rate system with Constellation. In the two months between March & April, when I have been on the new plan, I am already seeing electric bills that are half compared to last year at this time. My only complaint so far is that I setup automatic draft billing, and it did not work. At the time of this review I have not gone back to see if the error was on my part or Constellations.

I have Rated Customer Service a 3 only because I have not dealt with them yet.

Steve
May 14th, 2019

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Great price great customer service.

(4.2 / 5)

  Thank you.

Hayat
March 10th, 2019

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Good Experience

(4.2 / 5)

  Overall it was easy to sign up with Constellation. Their prices are reasonable and they connected quickly.The page comparing companies is confusing though.

New resident
January 1st, 2019

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Good Experience so far

(4.2 / 5)

  Recently bought a home and needed a gas plan. Constellation had competitive prices across the board. The only disappointing thing was that I signed up during a promotion they were having for a $150 Visa Card for signing up and it apparently never noted on my account, so I did not receive one.

Taylor G
November 26th, 2018

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Great

(4.2 / 5)

  I am so happy with the service I recommend it I hated SCANA Energy

Donns Hopkins
October 30th, 2018

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Yearly plan change

(4.2 / 5)

  To early to review have not been billed yet no need to use customer service yet

Jim
September 6th, 2018

Thank you for taking the time to give us feedback. It is through feedback such as yours that we are able to provide our customers with the best experience possible. Dont hesitate to reach out to us with any questions you may have.

Constellation Responds September 26th, 2018
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Have not seen bill yet

(4.2 / 5)

  So far satisfied

George collier
July 3rd, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 17th, 2018
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No Problems

(4.2 / 5)

  Signed up online,
Auto pay, Sends bills.
Website work good.
No problems

Anonymous
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Renewal distress

(4.2 / 5)

  I have been with Star Tex energy for two years., It is now time to renw and they went up on the rate extremely high. i am going to have to search for a new energy provider which i have found several on a 12 month plan that are $.03 cheaper per KWH. Their billing is good and easy and I had no problkem, justs the new rate schedule.

Robert
May 30th, 2018

Hello Robert, thank you for your post. I was unable to locate your StarTex Power account. If you are still a StarTex Power customer, please feel free to contact me directly at jennifer.lewis@startexpower.com, as it would be my pleasure to attempt to retain your patronage. I look forward to hearing from you! Best regards, Jennifer Lewis

Constellation Responds July 27th, 2012
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Good While it Lasted

(4.2 / 5)

  I've been very pleased with StarTex for the last 3 years, but now that my contract is expiring I see much better rates with other companies compared to the renewal offer I received.

Robert Leiker
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Been with Star Tex for 3 years

(4.2 / 5)

  I've been with Star Tex Power for 3 years now and they have easily saved me thousands of $$ No complaints and a staight forward, guaranteed rate.

Just a simple bill that I pay on time each month electronically.

Hard to beat them.

Quad Dad
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Very pleased

(4.2 / 5)

  After searching several different electricity providers in my area I found Star Tex to have the lowest rates. I have renewed with them 2 times and found they ahve been a good provider with above average customer service (Not the best but certainly not the worst) It's like gas we all use it so we all have to pay for it. You look for good gas prices don't you. Be sure if you apply on line and everything looks like it is set call and talk to a PERSON and verify that was my only complaint. The service I requested online was not what was registered with the office they did correct everything.

Rusty
May 30th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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Not perfect, but close. Offers 100% wind power

(4.2 / 5)

  Prices when I signed up for StarTex Power were very good. Then the contract ended and I wasn't a "new" customer anymore. Problem is, the competition, their rates went up too and with all the bad stuff I'd heard about other companies, I decided to stay with StarTex. It's been a good move.When I saw they offered 100% wind power, I was very happy to sign up for it. Rates for renewable energy are a bit higher than regular rates, but if enough of us sign up for it and create the demand, it should drop. In the meantime, this review is powered by the wind. I love that!

Kevin S.
May 30th, 2018

Thank you for your remarks Kevin. StarTex Power appreciates your continued patronage.

Constellation Responds April 17th, 2013
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New Customer

(4.2 / 5)

  Smooth and easy.

Mark
March 19th, 2018

We are so happy to hear that you had a great experience with Constellation, its been our pleasure!

Constellation Responds September 26th, 2018
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