Constellation - Company Information

“  The therm price is lower but additional fees add it right back up. ”

“  They failed to hook up on the date they agreed to . ”

“  I enroll our home, also two other accounts (older ladies, one is 93 and the other is 100) - in the application process, there is a place to include an "Authorized Representative" and I properly entered my name as an authorized representative - however, when calling customer service, I am NOT included as an authorized user on any of them - not possible to put the older ladies on the phone to authorize - including such toption is a good idea, but disregarding the "authorized user" is unforgiveable ”

“  for opening a new service myself and the individual who referred me were supposed to get $50 gift cards. we have yet to receive ”

“  Still boggles my mind that I can use zero therms and still be charged $36.00 ”

“  we were very happy with the price. very affordable and good service. but then it came time for renewal and I missed my time. the price jumped and now I have a ridiculous bill that I cant pay. I have been very unsuccessful at changing the plan to a lower rate. the website is useless for choosing a new plan. ”

“  Two months and waiting. Still receiving bills from SCANA at a higher therm rate. No communication from Constellation (but at least not receiving two bills). ”

“  Since our present electric company's rates have jumped dramatically we decided to try another company. I can not
share Constellation's business procedures; we Just became Consellation consumers - however, I will say that the information that was available for us to 'compare' their company w/ the others was extremely helpful. The procedure was a snap to sign on. I only hope that the rest of our contracted time will be as 'comfortable'. ”

“  I changed from Scana to Constellation because they were recommended to me. After ordering the change online on their website, I was continuing to receive bills from Scana. Constellation did not communicate with me to let me know what the status of my account was, or whether they had cancelled Scana's service. Three months later, I called them before I paid my Scana bill, and they confirmed it was being processed. That seems like a long time to "process" and order, and with no communication, a bit concerning. I now have received my final bill from Scana and my first bill from Constellation. I hope their service is better than their lack of communication. ”

“  I chose StarTex Power from several providers in the area. Their rates seem competitive and my service has been great. However, after my initial 6 month contract expired, StarTex never bothered to notify me or ask me to renew. They simply let my contract expire, started charging me a higher, non-contract rate. It's a shady practice and I feel like they've risked losing me as a customer for the $25 they swindled from me. As soon as I renewed, my rate dropped again but clearly I'll need to remember to renew early to avoid their expiration scam. ”

“  I've been a Startex customer for several years now, Last year I willing signed up for another 12 months. I knew it wasn't the lowest rate on the market but all my hassle free experience with them I felt a couple of cents for less hassle was worth it. At least much better than a former company known by me as Second to last Choice (First Choice) but... Since being bought out by Constellation it seems this luxury will cost me more. or will it? Startex give me a reason why I should stay? Last year your company allowed a digit drop. This year I waited to see this offer and....nothing, well except much higher prices. I will be calling to see if you can offer something to keep a customer. If not I guess you will leave me no choice but to jump the fence and swim with the sharks again. Wish me luck.I got my lube and a speedo just in case. ”

“  Have not had major issues, prices were ok but made mistake of accepting 3 year plan. Bad timing on my part I guess since rate at time I initiated plan was 13.6/kwh. Nothing I could with a $300+ cancellation fee once rates dropped significantly. Not worth cancelling and changing. Will look at other companies to try to improve rate for a while and make up some of what I have lost with this higher rate I got stuck with. Not afraid to switch and may even consider staying if rate is reasonalbe on month to month but it doesn't look like they are beating others or even close even on 3 or 6 month plans Startex appears too high compared to others. Customer service ok and have not had problems on a few occasions when late over the last 2 years. ”

“  They added a Late Fee on my April bill even though I've had automatic payment from the beginning. I called three times, and each time I called, the customer service rep said it would be credited on my next bill, but it took until July before I finally received the credit. They advertise they're top in Customer Service. I don't know what they base that on. ”

“  Good price, good service. BUT - can't seem to make the website work consistently. Every couple of months, it suddenly doesn't recognize me as a registered account holder. Wait on hold, cust svc can't figure out why. Gotta do registration procedure all over again. Works a couple of times, then ditto. NOW had to go out of town over holiday, can't log in, getting recorded msgs bill is due, no one in office because of holiday.

Can't handle the aggravation for the few dollars saves us. ”

“  What I literally use a month runs anywhere from $5 to $17 a month. BUT they charge/bill me anywhere from $52 to $73 a month ”

“  I signed up because of the great rate and they promised to return my $150 deposit in six months. Well they didn't. My card was compromised and i changed my card after my due date one month out of six months and they had no exceptions, no empathy. Good luck with that. So i immediately switched to a provider who wasn't charging a deposit. ”

“  Was a Constellation customer for 3 years. Always paid bill on time, no issues. Customer service was hard to reach and when it came time to renew, their rates was significantly (30%*) higher than what I switched to by comparing options. My status as an existing good customer didnt matter - they would not honor the published rate of a competitor so I had to go through the trouble of switching. Gas is gas, all provided by Atlanta Gas Light in reality - so these marketers should know that customers can snd will compare price per therm rates, because ultimately this is what matters, not the company that simply sends bills each month. ”

“  Let me preface this by mentioning my experience in 2020 when renewing my service. The customer service agent was excellent, walking me through prices and selecting a plan that best fit my needs based on my usage going back to 2018. When I contacted customer service to renew my contract in 2021 I requested a rate that works for me based on my usage, and was quoted 10.2 cents based on 1000 kwh. My usage usually hovers between 400 - 700 kwh, and I should have checked with him what the 500 kwh rate was... but going on my previous experience I trusted that it shouldn't be significantly higher than 10.2 cents.It was 14.2 cents... a far cry from my previous rate of 11.3 cents. Did the customer service agent lie? No. Did he clarify with me that his 10.2 c/kwh rate is nowhere close to the actual rate that I'd be paying according to my historical usage? No. I felt it was a deceitful tactic to say the least.Moral of the story, don't make my mistake. Double check the EFL *before* you agree to renew. ”

“  I'm not pleased with the service plain and simple ”

“  Prices not bad. CS was horrible ”