Constellation - Company Information

“  While I was blessed to gain service through them I felt that I was being over charged. I was unable to use my heating nor hot water due to my water heater was needing to be replaced but my bill never reflected a lower amount which it should if I wasn't utilizing the service at the time and this continued for months. ”

“  When I set up the service, the operator did not put in the correct address for the billing statement. I went 2 months before I got a bill! Very frustratingWhen I called to get the address corrected, it was a 20+ minute phone call & I had a huge bill to pay. Need to work on customer service! ”

“  Service started 1 April, so have yet to have any interaction with Constellation. Have not received a billing yet.
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“  i switched from scana to constellation, thinking, save, money, but when i received my first bill, i know was wrong, constellation does not accept senior citizen discount and bill i received was high in comparison with other bills from scana, so i will switch back again to scana.everything is lies. ”

“  On 7/30/18 we began service with Constellation. After many calls in Aug & Sept asking for our bills, we finally received our 1st bill. I paid it through my bank on BillPay. A week later I received a new bill, it showed my previous balance as unpaid, so I called and the rep said my ACH/Electronic BillPay payment was NOT received. So I contacted my bank obtained all of the proof the rep said I needed and I submitted all of it to Constellation. 3 day later I was notified by email that the proof they requested and received was not sufficient and they would NOT be able to credit my account. I called and the rep said they don't deal with those type of calls and the best he can advise is for me to email customer service. I emailed once every day for 4 days. Finally I received a response. It was the exact same response as the initial one (submit all forms again). Back to square one I resubmitted everything they asked for and their response was a 2nd notice of disconnect. It's been a horrible experience and now I have to deal with my bank, dispute the charge and pay the bill again to avoid disconnection. Meanwhile a 3rd bill has showed up! their billing seems to be very delayed I received 3 months of bills in 3 weeks. Will most likely pay to get out of the 1 year contract and go elsewhere. Horrible customer service to say the least. I have NEVER experienced anything like it. ”

“  I tried to call customer service 3 times, and never spoke to a single person who could help me. The best I got was a woman in TX who said I needed to call a different number. Stayed with my old gas company since I didn't feel comfortable with Constellation and their ability to help if I did have an issue. ”

“  On April 9th, I went on your website and requested to have service switched to you all on May 1st. The end of May, I go to set up my online account to check on my bill and realize I did not have an account number. I contact customer service and was told the service was never switched over and that she can start the service the next day. She then tells me I should receive info in the mail by the end of the month. That time comes and goes. I have yet to receive anything. I call customer service again and was told they started my service on the 26th of May and I should receive my paperwork by next week. It's too much confusion with this company. If I contact your company 22 days in advance, there's no reason why you all dropped the ball on setting up my initial May 1st service. ”

“  Have tried to obtain service for the past 2 months, promised service since jun 2 it is now jul 29. I was told the order never went through. I've never experienced such negligent service, it's as if they don't want customers. I must praise one agent Ally, she is trying to clean up the others' mess. We would like to have your the service but are still waiting.
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“  When I renewed, they changed the minimum usage fee from 500 to 1,000 KwH per month without telling me on the phone. I got a minimum usage fee hit of $10. When I called to express concern, the customer service agent named Angie became belligerent and confrontational and fought me tooth and nail on removing the charge. I am still waiting on a call back from the supervisor. Stay away from these guys. ”

“  I've been with StarTex for close to four years and have been happy. However, I recently renewed for six months with StarTex and wasn't told verbally the minimum usage fee is now 1,000 KwH instead of 500 and was hit with a $9.95 fee. hen I called to express my concern to customer service, Angie became belligerent and confrontational. Not only did the meter reading not go for the full month, it was only 29 days and I was barely under the usage. When I tried to explain this she said Oncor controls it and they weren't removing it. It was one of the worst customer service experiences I've ever had. I asked for a supervisor and am still waiting on a call back. Avoid these guys at all costs--they no longer value their customers from what I can tell. I would cancel them tomorrow but will get hit with a $150 cancellation fee. ”

“  Three complaints/observations: 1) Despite having signed up for autopay, I received a disconnection notice and a late charge. Had to contact their billing office to resolve. 2) All communications from StarTex had been via email - except the contract expiration/renewal notice - which StarTex claim they sent me more than 30 days before my contract expired. I never received it, and StarTex refuses - or can't - prove that they mailed it. Why didn't they send me the expiration notice by email? In my opinion it's StarTex' standard practice to entrap customers into paying more. After the contract expired, StarTex more than doubled my rate, so I promptly cancelled. Conversations with customer service or Rosa in the compliance department went nowhere, only in circles. 3) The promotion rate was attractive, but the renewal offer not competitive. To me, StarTex is good only for one contract term, if even that. ”

“  We have been with Startexpower since 2006. It's always hard to get a better rate as an existing customer. Tried to talk to Startexpower cusomer service a few times about the rate a few years ago, the only answer was that they did not really need our business. Being a very loyal customer for seven years, it is sad to find out Startexpower does not need a loyal customer.
We do like to stay with one provider and do not like to always switch providers.
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“  This company is terrible once you go out of your contract, more than doubled my rate unless I signed for a 12 month contract at not such a good rate. I had automatic billing and I still received a late payment notice and notice that my electricity would be turned off followed by another bill a couple of days later telling me not to pay this account, very confusing and caused extra clutter in my life. You would think they would reward you for faithful service after your first contract, but no, they will stick it to their faithful customers. Will not be back again, too many other choices out there. Customer service cordial, but cold and unsympathetic. ”

“  I use an energy consultant and asked for a specific plan. The first operator terminated my call since there was more than one person on the line after I would not agree to the upsell. The second operator continued the upsell efforts and the sign up was very unpleasant. ”

“  I'm having issues with receiving my monthly bills. I've been having to talk to the Supervisor for months now. He doesn't know why I'm no getting a bill, and If I can't get any resolve soon I'm going to need to speak with whoever runs that company. I believe I may have made a mistake in choosing them. I should have remained with Infinite Energy. ”

“  Their website has been down for over a month and half. And it takes 15-30mins to make a payment over the phone. It a total waste of time and super inconvenient. ”

“  Last billing period my bill was for $544.00. Even though this was a colder than normal period, it was way high for this small 2 br house. Was I getting the Constellation rate for that period? ”

“  Was trying to sign up for service until i heard that they had a $150 cancellation fee if you cancel after 3 months. That cancellation fee is forever. I said never mind. ”

“  No notification received prior to contract ending. My electricity bill doubled 450-900 when the contract ran out. There is no reason that the default plan should cost double ”

“  Bummed completely after customer service experience ”