Constellation - Company Information

“  I recently switched my business account to StarTex Power where they say their
customers are treated like a star! This is the farthest from the truth! I have
found that their customer service people are rude and of no help at all! I would
strongly discourage anyone from signing with this company. I have switched
and will never consider them in the future!
T. Gilland ”

“  We have had problems with the service and they have the worst costumer
service.
Choose another provider! ”

“  Every time that I've been able to speak with someone at Startex Power they've been able to help me with my problem. However, they rarely respond to emails that you send them for service. I also have the Signals program on my computer that tracks when someone opens an email that you send - Startex typically takes 1 week to open my email.

When Startex Power switched software programs the system forced a move out on my account so my power was turned off unexpectedly and I was charged a big disconnect fee. They were able to turn it back on within the day, but it was frustrating that it was off at all and that I had to sign on with a higher rate. Since then I've been receiving letters from collections for the old account, which is very confusing because there seems to be no rhyme or reason to when they send the letters and I've been told several times by phone that the account is completely paid in full. ”

“  I have been with StarTex Power for 4 years. they were a grat company - good rates and good customer service. Now - the rates are extremely high. They are pushing the envelope legally as far as making changes without proper notification etc. I have no plans to renew unless there is a significant change in this company before my contract expires. ”

“  I have been a Startex customer for over 8 months (signed two, 3 month contracts and stayed on variable rates for the remaining months). I reached out to their customer service via their website chat option and was told that they couldn't offer me the same rate as advertised on Powertochoose.org because those prices were not available for renewals, even though I am out of my contract. It seems that the company is more focused on getting new customers rather than retaining their current customers. Also, their rates are on the high end compared to some of the other providers. To be fair, I have had no issues with billing and received contract expiration notices timely. I am just irked at the fact that they would rather charge their existing and on-time paying customers more than new customers. To top things off they sent me an email for referral bonuses. Why would I want to refer anyone to Startex if they won't do enough to retain me as a customer? ”

“  Not anymore, very disappointed with the service now, I have been trying to get a customer representative on the phone for the past 3 days, what happened to the great customer service? now I have to wait 30-40 mins to get someone on the phone or even after waiting for more than 30 mins they just hang up the call? what kind of business is this? this is ridiculous. ”

“  My problem is with billing and customer service. When you need to talk to someone, do you want to hold for an hour. If you do, this might be the company for you. We use online bill pay. StarTex stated that they didn't receive an electronic payment even though we had proof from Chase bank. They even went so far as to say they didn't receive electronic payments. Something is very fishy. Chase even laughed when they stated they don't take electronic payments? They asked if you could pay over the phone. When I said yes, they said they take electronic payments. When you call, you are on hold for 45 minutes or longer. If I were you, I would go with a company that is honest and you can actually get ahold of. My advice, stay far away from them. Anything we saved was spent on my time to deal with the payment issue. ”

“  Stay away guys, horrible experience while trying to get my refund back.

Its over 5 months now (after my services terminated) and I am still struggling to get my refund back. I am making fortnightly calls and every time they tell me I will get back once accnt dept reverts back.

I have recommended people in past but I will never ever recommend and subscribe with them again
”

“  Hello,
I am the current customer but very disappointed with how your company handle the paymentS, especially for Nov. 2017. I received a Disconnect Notice due to late payment for Nov.2017. Well, my bank account indicated that payment of $70.09 was withdrawn by Startex Power on 12Dec2017. I called Starxtex Customer service to explain today 12/22 and was told that still the amount has not been received. Startex requested me to send in the proof of payment and I did. I am very upset and definitely dont want to waist my time to help resolve your internal issues. Please do something to improve your service next time.

Tony Phan
Account no: 892512404
Service address: 14223 Prospect Point Dr.
Cypress, TX 77429 ”

“  This company won't let us out of our contract! It's a really long story but they're charging us over $3K for terminating a contract when they haven't done anything! We even offered to switch to them once our current contract ran out but they're not having any of that! What kind of uncaring, selfish people are running that company?! Show some damn empathy in these harsh times for goodness sake! Where's the humanity & understanding & compassion in this company? ”

“  Even if you barely use the gas the fees will bleed you dry as well ”

“  We signed up in December, February now and Eversource is still our supplier! ”

“  Our contract expired. My monthly bill jumped from $217 to $537! I missed the email notice about renewing since the send 2-3 emails they send each week go to my spam folder. I would not recommend doing business with these people. ”

“  I confirmed my contract start date in early July to match up with the end of my previous contract. I received multiple notices confirming the contract. After a month without a bill, I called, was told there was a database error and that it was fixed. A month later nothing had changed. I called in to be told my account was not active despite never being given notice of a delay or cancellation in my order. The service had defaulted to that of the apartment complex with disconnection fees because Constellation failed to provide service as agreed. I never received an explanation as to how this happen and once I was actually told they weren't providing service, I closed out the account to seek other service.

The price, if they actually provided service, was decent. ”

“  Have tried to contact rep to renew with no response. should be able to do this online but website does not display what mail offer displays ”

“  Was sold & promised water heater protection until needed it, then lo and behold, told that Constellation doesn't have a service provider to honor the commitment. With repeated attempts to get to the bottom of why sell something you can't provide, I was told that some of the areas they promise it to they don't have providers but it doesn't stop them from promising or moving them forward to locate and maintain a service provider in their areas where water heater protection is promised. Georgia Gas Savings rep recommended that Constellation was the best deal, partly the cost of terms and part through the water heater protection. I've been thoroughly disappointed with how everything has gone after the order was place & the service turned on. Constellation, why promise what you know you can't deliver? This aggravates customers to no end and gives fertile opportunity for disgruntled customers like me to air grievances. Shame on you! ”

“  Everytime I called they don't answer the phone ”

“  Signing up for service was easy, and was promised to turn gas on on specific day. Because it's a new construction. Not turning the gas on when you promised caused delays and extra financial costs of when we can move in. Constellation associate had barking dogs in the background during our phone calls. sounded like central office is operating from a kitchen counter. Very unprofessional. I will drop gas account after contract period ends. ”

“  Have been with them for a couple years. Their prices are not great and the sneak in extra charges when setting you up initially. They did fix this for me, but only because I caught them and took the time to contact them. Then I had certain things removed from my account that they claimed would still be in effect and I did not find this out until it was needed. Shady. ”

“  I never write reviews but this was such an inconvenience on my day I just had to. Theres zero reason that in 2020 it should take over an hour to set up service with this company. I sat on the phone for nearly 2 hours constantly being put on hold for 2 minutes more like 6-10 minutes after being asked a few simple 1 word response questions and giving basic info. By the time I was done I wanted to call back and cancel but didnt want to sit through another hour of that. Theyre lucky Im a forgiving person otherwise Id go with literally anybody else. Enough of the script reading, upgrade your computers, do whatever you have to do to lower the amount of time you put people on hold because its so unacceptable. ”