Constellation - Company Information

“  Poor services ”

“  Wayyy to expensive! ”

“  Since signing up with Constellation in October of 2017, I have had nothing but problems with my bills from Constellation.

Auto pay took months to set up. I had to call them every month to make a payment because the web site would not show the actual amount of my bill.
The web site is misery - they always show me as overdue, would not reflect my payments, and never showed the correct amount I owed.
I never could download a copy of my bill from their web site. I had to switch back to paper billing. They never did send me hard copies of my previous bills.
December 2018 - there are at least 10 invoices posted to my account, which now shows as overdue, even though they charged my credit card for the December payment. I still can't download the invoices from the web site. I can only see they've posted several more amounts to my Bill in December.

When I asked for a supervisor to call me regarding my multiple complaints they told me a supervisor would call me back at an agreed upon date and time.
Instead, another customer service rep called me during my working hours and told me she couldn't arrange a time to call back - they were busy and I would just wait for them to call me back at their convenience. When someone called back (again during my working hours) they left a very arrogant message.

Believe me when I say their low rates are NOT worth the time and aggravation I've spent having to deal with them every month.
”

“  Weve had Constellation for a year, and the website has never worked. At first, I could never log in with the forget password option just taking me in circles. They just changed to a new system, so my auto payment didnt process. I wasnt informed but discovered it half way through the month. I tried to make a one time payment online, but it wouldnt process. I had to call to do it and navigate through an unnecessarily long menu and figure which of 4 options was the correct customer #. Ive waited for them to get it together, but Im done. Im looking for a new company. ”

“  Star Tex Power raised my rates without any notice; my bill went from my fixed rate of 11 cents to over 20 cents per kilowatt! I didn't even notice for two months; when we called to ask why they didn't contact us about our contract expiring, the customer service rep said "we got too many complaints for calling, so we quit doing that..." Up until my contract expired, I was fairly happy with Star Tex... now I would not recommend them based on my experience. ”

“  First bill came in LESS than 2 weeks of service
Tried to sign up online and their system is down
Tried to call their customer service ...and no one answers ( during hours 0
First impression is this is a slockey outfit and not recommended ”

“  I chose Startex due to low cost. Order experience and initial contact was fine. Like some others here thought I failed to renew their contract one month and was hit with a massive bill. Started calling customer service and found them EXTREMELY UNHELPFUL and RUDE. I canceled my account. They still make daily collection calls even after payment arrangements have been made. ”

“  I had no problem with StarTex when I was a Customer. The problem came when I moved and had to cancel service. They charged a $150 early termination fee that they do very kindly offer to refund when you show proof that you moved. That was good news! The bad news is it's now been 7 months since I cancelled service and I STILL haven't received my full refund. It's been 7 months of back and forth emails and phone calls to get it resolved. I will say each person I've talked to has been very kind and professional, but the problem is they don't follow up when they say they will and haven't resolved the situation for an extraordinarily long amount of time. I have wasted so much time having to email and call to get this handled. They were a fine provider, rates were good, and the people are nice--but this experience has been so so frustrating. ”

“  I have been with Star Tex Power 3 years. Probably will switch. 12 month rates are too high.
Supervisors lied to me. Let a Manager try to get through. Good luck Constellation on your stock sales.
The mule kicks you once its the mules fault. Twice its your own.!!!!!!!!!!!!!!! ”

“  I have been a startex power customer for more than 3 years now. It's time for me to renew but was shocked to see the min charge increased from $4.99 to $9.95 and criteria changed from <500kwh to <1000kwh. I am a student and never use more than 1000kwh in a month. This is clearly a way to extract extra money from the customers as I will end up paying $120 a year just because I don't waste electricity! Outrageous!!Highly disappointed by this move from Startex. ”

“  I have been with Startex for about 3 years now, they used to be awesome. Starting in late 2013/Early 2014, they cannot seem to send monthly bills and now in April it is worse. I cannot even log into my account and SEE invoices. Since they seem to have problems sending invoices on a consistent basis, I have to remember to go login to see what I am being billed for. For whatever reason, now I can only see the total due, not the itemized bill. That is just NOT acceptable! Waiting a response as to why I cannot see my bill and when will I be able to! Whatever their problems are, just seem to be getting worse ”

“  If you ever have anything out of the ordinary happen on your account, there is no way to get any help or answers without RIDICULOUS wait times on the phone. They don't have an estimate for the wait time, and the hold music is the most frustrating short loop that repeatedly gets your hopes up. I relocated recently, and my husband called to arrange power. Apparently, he wasn't primary on the old address so he couldn't cancel the old account but they let him set up the new one. I cancelled the old one a couple of days later. Now, they are trying to collect an early termination fee for the first account even though it was a relocation. I have sent them documentation multiple times by email, but they continue calling to pester me to collect the money. When I return the call, I can never wait long enough to get a person on the line. They answer the phone immediately, but that initial person can only take payments or sign up new accounts, not provide customer service. Never been more irritated with a company before. I hate them. But now under a new 3 year contract fml. ”

“  I been with Star Tex for 4 years.Never had any problems until now. I was told that I would not pay for service charge and then they decided they wanted to disconnect me. They had on recoed from anthor company that the service charge was droped cause I didn't have anybody come.Now they want me to pay for something that was droped. I would not recmind thid company at all.Customer service is so bad. ”

“  But still bad enough to move companies, oursourced work- its hard to understand the people talking and them you and thats if the comm is working... poor setup, quick to cancel and bill you, but not as bad a cirro at least. ”

“  Received a $6.03 invoice for my first three days of my initial month of service beginning 04/01/18, indicating zero therms used??? This bill was balance forwarded to a $41.54 for the remainder of the April cycle? Really, this is how we keep new customers?
Contacted C/S and was unable to resolve billing issue. Was transferred to billing which I let ring for at least five minutes prior to hanging up. Situation status - unresolved. ”

“  I received a confirmation number for Constellation Energy. I thought everything was complete, never received any follow up. I received my most recent electric bill and it was astronomical. Turns out, the order never went through and North American Power jacked my rate up to .16 per kw/h. First, this website is terrible. Second, North American Power is getting away with highway robbery. I am on the hook for $250 extra this past month, and again this month until the new plan kicks in. Remember when they said deregulation was going to be so great for the consumer? It's only great for the energy companies. ”

“  Yet to receive a bill. Had trouble switching as I had two residences on my Eversource bill and that seemed to be an issue yr people could not solve. ”

“  MY BILL DOUBLED ”

“  They have deceiving information on the dashboard main webpage of customer showing wrong renew dates, obviously trying to confused people for renew contract, if you stay with them is ok but if you change company they will tell you about the contract you sign years ago, told them why they have the wrong dates on the webpage they should correct that, no answer was giving to me other that we told you when you renew your contract the date it expires. but they cover them self with the contract and with month to month reallly why then you still post renew dates wrongly on the same webpage? ”

“  I spoke with a rep who made me repeat and repeat. I was on the phone over an hour. She finally said it was complete. The next day another rep called and repeated the order questions and said it was incomplete from before. I didnt know if service would work or not. ”