Constellation - Company Information

“  Watch out when you are comparing rates. Star Tex currently advertises 8.5/kWh for their month to month plan, one of the lowest labeling it a "promotional rate". You have to assemble information from two separate places on their web site find out what "promotional" means. If you are a NEW customer, you only get this deceptive teaser rate for one month. After a new customer's first month, or if you are a Star Tex customer and your contract ends, the current month to month rate is really 12.6, which is about 25% higher and one of the highest month to month rates. ”

“  I have been with them since 2007. When in a contract there are not many issues. I have 2 accounts with them on auto debit. One time they debited one account, but not the other and sent me disconnection notice and fees demand. Notice, both accounts use the same CC. Took the fees off, but not off my record. Hmm. I have been off the contract for who knows how long. My month to month rate right now is 14 and 17 cents. Quite a high rate compare with 8 cents you can find somewhere else. I called several months ago and they offered like 12 cents which is way higher than others. My son got a much cheaper promotional rate at his apartment as a new customer. I guess they don't care about loyal customers! Very dissapointing. On the other hand I like they offer auto debit by CC and more organized than some other outfits around. I lost a lot of money being month to month for a couple of years and ready to move my business somewhere else. ”

“  Being a loyal customer with Startex for years, I recommend the company to my friends when they ask for suggestions, as I got the impression that their customer service was excellent.

Not when I got a $220+ bill which is twice as much as I have ever received. The reason? They changed the way to renew your policy when contract expires. Instead of variable (or flexible) rate they used to put your account on after contract expiration, they now have something called "transition" rate. Guess what? The rate is $20 cents/kwh. The only thing I'm glad about? My normal electricity bill is only about $100. I could have got a heart attack if I got a $400 bill.

Run away from the company! That's my suggestion now if anybody ask for opinion. ”

“  I had been with StarTex for several years and have several homes (all StarTex). If the payments are not sent in at least 10 days early to StarTex office in Dallas, StarTex will start sending out "Late Notices". Called StarTex up, they insist that they process ALL received Bills the same day. BS!! I am tired trying to get my payments mailed in 2 weeks early, seeing how StarTex (now Constellation) can not get their act together or at least acknowledge that they have a problem, I have decided to take all my business to Champion. So long suckers! ”

“  I waited on the phone for 25mins, to be told I needed to talk to budget billing dept, waited for 15mins and hung up. Their reps are clueless, the co. needs to hire more staff. ”

“  I am facing the same minimum usage fee issue too!

StarTex paid no effort in retaining their current customers - and raise the minimum usage bar and penalty! They used to only charge $4.99 for usage below 500 kWh per month, but increased the fee to $9.33 for a minimum usage fee for 1000 kWh! Customer service rep is not helpful either and said there's nothing else she can do.

I hope Startex will keep their old policy to service users with lower usage (without penalizing them!)- or else they are just gonna drive their loyal customers away! ”

“  Switched from Startex with their minimum usage fee to another company that does not have one. Startex owes me several hundred dollars from a balanced billing account. Four months later, I am still waiting for my refund. Calls and emails to their so called top notch Customer Service go nowhere. ”

“  We recently moved and have had the worst experience with cancelling this power company. We filled out the online request to cancel service and completed all requested steps, but still got a bill for the electricity for our home for the month following our move-out date. We have called customer service on three occasions and forwarded our email showing that we have cancelled our service yet they still won't fix this bill. I have called three times to fix this issue and have waited over an hour on hold each time. I would never recommend this service to anyone. ”

“  After 1 month from final meter read, I had not received my deposit refund. I called, and was informed that is because I had not requested the deposit to be refunded. After my request, the refunded deposit was received 2 months after the final meter reading date. Unacceptable. ”

“  After I moved, they continued to bill me at my old address. I transferred service to my new residence and disconnected at the house I sold. Somehow a new account number was created in my name that I could no see when I logged into my account. They billed me for 3 months of power usage for the house I sold. Called them and they will not come off wanting to be paid. Goodbye Startex - was a customer for 9 years. Thieves they are ”

“  don't ans phones ”

“  I have made several attempts to get an issue resolved with Constellation, to no avail. They are difficult to communicate with and do not respond to queries in a timely manner. If I had another reasonably comparably priced option, I would leave Constellation immediately. ”

“  AFTER 8 DAYS THEY TURNED OFF MY GAS AND SENT ME A BILL. I CALLED AND STATED WHY DID YOU TURN OFF MY GAS. THEY SAID YOU DONT HAVE ACCT. I SAID WELL YOU SENT ME A BILL FOR GAS AND I PAID IT. I HAD NO GAS FOR THREE DAYS AND WENT THROUGH 3 PEOPLE TO GE IT STRAIGHT. THEY HAVE SO FAR SENT ME 3 ACCT NUMBERS. JUST A RANDOM TURN OFF OF GAS??? THEY TOOK RESPONSIBILITY FOR IT AFTER 4 HOURS OF HELL. WHAT IF IT WAS WINTER?? I WAS IN AND OUT OF TOWN AND MISSED WORK AND HAD TO HIRE SOMEONE TO TRY TO MEET THE GAS COMPANY. REALLY NOT A GREAT EXPERIENCE. ”

“  Give yourself a good 5-7 business days prior to the due date if you bank on-line, since they refuse to set up an electronic relationship with anyone but Wells Fargo. 3 times I've gone through this. If you send your payment through another bank along with your other monthly bills, leave lots of lead time, otherwise you'll get a nice pink greeting from them in the mail along with a late fee charged to their next bill. Then, when you call to see what happened and ensure that your service is still on, they make you feel like you, as the customer, have done something wrong by banking on-line, and not going to one of their preferred payment systems (mail, call their payment number over the phone, or wells fargo). Excuse me for not wanting to jack around with 20 different service providers and desiring to handle and manage my bill payments through my own bank on-line. As soon as my current contract expires, I will be leaving this provider. ”

“  Got Startex on their low price on the powertochoose site. I didn't read the fine print, and the price went from about 6 kwh to 16 kwh...why even have those bait and switch prices? Just put your price up their and quit trying to screw the people. ”

“  Website account management is problematic. I called customer service last month and had to wait for 22 minutes. I'm on the phone again, its over 28 minutes and no luck yet. Startex Power, where customers see stars. Service charges have doubled. ”

“  here is Our experience
DEREG's : (not one co. explains the convoluted plans, very very bad for NOOBS)
what that means ,is vast complexity !
we moved Texas July 26,2011
some how the company changed hands , last month.
and we got no bills for July. (we keep reserves for when we travel out of country.
I got no warning that my rate would go from 9 to 13 cents/kw ! ouch (floating bla bla's)
I called and asked why no bill. Lost or USPS?
I owed a tiny extra amount and CC it, now.
and then was told our contract expired.!
ok ,been here 1yr +15 days,. so signed back up.
(but odd how contract ended in june?)(not told)
but at the end of the week , i get a huge bill.
NOT HAPPY, with StarTEX power.
I will switch and pay the $150 if they dont
agree to correct my billing.
No email was sent to warn us.
not resolved.
NOOBS,nail the contract end date to the wall.
or get burnt. In Texas.
Set stat to 79F. (works great in summer)

avoid Teaser rates ! dont eat the worm.... ”

“  This company is a joke. Lied about a gift card for signing up. Rates changed sporadically. The customer care doesn't care. So I am going back to scana which I never had a problem with. ”

“  I was told I owe a bill. I asked for the bill to be sent to me. Still have received the bill they claim I never paid. ”

“  I signed up to move my service to Constellation - it never happened. I had several calls, kept giving the rep the same info and my request was never processed. No response from Constellation to let me know what was happening but I just got another bill from the provider that Im trying to leave. so apparently they still havent figured out what theyre doing. ”