Constellation - Company Information

“  I have yet to get my lower bill from Constellation. My service has not switch over yet. I have received 3 more bills from my old provider! ”

“  Keep a screen shot of the price that draws you in and compare that to the price you actually get. ”

“  The day I signed up the rate was 5.99, The price they gave me was 8.49. I talked to them about it and they said that they couldn't find the rate that I claimed was listed on July 18 or 19. ”

“  I was fine with Constellation until the day I received an email stating my service had been sold to a provider that, when I looked them up, had horrible customer ratings. I paid all my bills BEFORE they were due, never bothered them for anything and yet one day I was dumped, period, end of story. As of such and such a day, my service would be provided with another company. I called them up. I had most of a year left on my contract and said I'd rather cancel and pick another company I wanted. Nope, can't do that - we have your contract and we can assign it to another company and there is nothing you can do about it. DO NOT USE THIS COMPANY!!! Not unless you want to find yourself with another company that has a D rating with the BBB without recourse. ”

“  Don't get me wrong, they were great for a few years but their latest antics put me over the edge. They doubled my KWH rate which drove my bill up over $1000 per month. When calling them, I sat on hold for an hour and a half only to have them pick up, not say a word and hang up. I am beyond livid. This is a horrible way to do business. I am changing providers as quick as I can. ”

“  I secured 11.9 cents per KWh. Theyve been charging me 23.9 cents per kWh. ”

“  Billing has been atrocious. ”

“  I just purchased a new car.
Purchasing the new car was a much simpler process than setting up an account with Constellation Energy .
The woman who helped me set up my account was very courteous and profesional.
The process of Constellation Energy is beyond belief. ”

“  Had Constellation for a couple of years. When it was time for renewal, a competitor gave me a MUCH better rate. They delayed the switching dates and charged me about triple the therm rate for the extended period I was stuck with them. I called when an unexpected bill came in that showed me as STILL being a customer of theirs, but was given less than zero help. ”

“  I signed up for Constellation to be my carrier. Several times they attempted to contact me. I called them back. They asked me for the meter number which I read them every number on the meter I could find to no avail. I suppose Ga. Power never submitted it. I have yet to receive a bill. I'm only using gas for stove top at this point which, I'm sure, is minimal amount. Later I plan an on demand water heater and whole house power generator. It would be nice if Constellation would come by, get the meter info and set up my account. I'm not at home frequently but they wouldn't need me there to get the info they need. Meanwhile, I'm receiving free usage which I wish they'd get corrected. Because of the hassle, I believe they should set my account up without a connection fee. Just bill me for the gas I've used since inception. I want fixed rate billing, not variable as I do not care for surprises. ”

“  Got a really high 1st bill for 21 days service not even used ac or heat ”

“  Most utilities are easy to pay online. The Constellation system is clunky and unreliable. Our service was almost disconnected due to their failure to set up credit card billing properly. Long holds and unreliable customer service. GasSouth has been much, much better. ”

“  They make their bill confusing enough that you never know when you have paid your AGL charge. Then in the end they charged me an extra month for my AGL when I had switched to a new company. Then they tried to only give me part of my payment back and wanted to give it to me in a virtual gift card and it would take up to 4 weeks to get it. Thief's and liars! ”

“  every month same run around to pay bill takes well over 1 hour
to pay bill online
all my other on line bills take only minutes
CONSTALLATION IS DOING SOMETHING WRONG ”

“  I forgot to pay my July bill. When I called the automated service like I usually do there was a problem with. After 3 tries I called customer service and the representative had the same issue. I was then told to call back but I forgot. They said that they called on 9/23, which was verified on the house phone later. I paid the bill on 9/29, not realizing that I had no gas until 10/1. I thought I needed a new water when I got up to go to work heater. Needless to say, this senior had a cold shower and left for work. It was not until late that day that the HVAC guy told me that I had no gas. You would think they would turn it back on since it was paid. Why would I not call after paying my bill. And then they had the nerve to tell me that I have to wait till 10/7 to get service because Atlanta gas is booked up. A big ass state like GA with reliance one electric and one gas company. This weekend is probably the weekend to turn on the heat. Not forgetting heating water on my stove and carrying it upstairs risking my both injured knees giving way. (surgery due this month). And I have to pay $25 for reconnection. I am so done with them. We are living in a different time. Do they care if I were incapacitated in anyway? I could see if my bill was in the hundreds of dollars. Humanity before profit should be your moto. ”

“  I didn't receive a call-back to address my problem, even though I contacted them twice via email. The price per therm that I signed up with was not the same as they put me under contract. That's frustrating. ”

“  I just purchased a new home. It was difficult to open the account at the new address. I did not want to close or transfer my account from my current address to the new home. I had my bank to send the first payment to Constellation. I just received the check returned to me that it had the wrong vendor name. Everything on the check is the same as on the statement I received from Constellation. However, my address, on the check, is my current address and not the address of the service. The account number is also on the check. Very Bad Service. The people I spoke with had problems understanding the spoken word. I will never use Constellation again. ”

“  Just started with constellation for about 1 month. I have no comments at this time because too many companies do this and then you find out after the fact down the road what the situation really is, so I'll make no real comments for about 6 months as I'll compare my monthly bills with last year. I will say I like the fact that they send a weekly summary. ”

“  I tried to sign up for a commercial plan. The rep signed me up for residential instead. A week later I received a call asking for a call back to correct. The rep left a 9 digit phone number to their line instead of a full 10 digit number. I looked the number up, called and gave authorization to correct the plan. Over the next 3 weeks I received calls to do the same thing 3 more times. After the 4th attempt it seems like things were done correctly. ”

“  Set up gas account online and received confirmation with the terms and what my service would be.... month later my gas is shut off account this company did not forward my information to the gas company. I was told that I should have called in to follow up on the account. Whos does that when it shows your application was accepted and they have you view the terms and give you an ID number. It's the coldest day in Georgia and they are having me wait 4 days to get my gas turned back on... no heat or hot water is not considered an emergency . The most this company would be able to do for me is to give me a 75.00 credit.
Unless I had a medical issue its not considered important to get me heat. Out of all the employees and service people in Atlanta not one person can drive up to the house and flip a switch. Unacceptable!!! ”