Constellation - Company Information

“  I was trying to sign up. I never heard from them. ”

“  Poor customer service. Billing was even worse ”

“  I signed up on a late afternoon and cancelled early the next morning, I was told it was cancelled. Two weeks later I got a final bill from my current company, it was a nightmare trying to get someone to cancel Constellation, everyone said they did it but it never got done, im still waiting on a call back and I'm having to pay my current supplier termination fee. Fixed income does not go a long way, they take advantage of senior citizens, I was dumb to believe I could save money with Constellation. If it seems too good to be true, it is. ”

“  None of my experiences in any of the "areas" has been satisfactory. I am a senior citizen, and they are ripping me off. I would love to be able to get out of my con-tract; unfortunately, I have nine months to go! Prices are very misleading.. highest electricity bill I have ever had this month! ”

“  Constellation never fully set up my account with atlanta gas light. After 2 months of signing up with constellation, atlanta gas light came and cut off our gas services because constellation never took over the account. I am told that my family of 6 will now be without gas service for 5 business days. No showers and no cooking!!! At least it is not winter time I guess?! ”

“  I decided to go with Constellation as I needed electricity set up as soon as possible and they were the only company with the soonest availability ( I should have taken this as a sign) I have had them for about 8 months now and cannot wait until my contract is up. I live in a small two bedroom apartment where I am gone most of the time, do not leave lights on and rarely toggle my auto thermostat from anything below or above 73-75 degrees. My bill had been 95 dollars every single month and it makes absolutely no sense. Ive called to ask and have only been able to speak to reps who never seem to understand and just transfer me to their automated system or constantly ask for my card numbers before they can assist me. Ive lived in larger places and have never had a bill this high. I just find this company to be a rip off and recommend doing more search before choosing them. ”

“  We did not realize our city we live in went into a contract with this company and how we found out was getting our first bill which was way higher then we had been paying before. I have made more phone calls then i care to say and even have an email from rosa a supervisor telling me i had been removed from the program and back too my orginal electric company. Got another bill with even more charges from them and literally called customer service again to have an agent laugh i dont think its funny in any way. This issue was suppose to have been resolved already but of course its not. Horrible customer service... Im following the steps and my next step is the bbb on this company. You better stick with aep guys this company here is a joke! ”

“  I called to get my service temporarily disconnected for six hours to make repairs in my breaker box. The gentleman I spoke with was polite but could barely speak English and this reminded me of speaking to someone at a call center in India. Communication was painfully slow. He told me there are better rate plans than I currently have and that I need to move to a new rate plan. I explained that all I need is to have my electrical service turned off for six hours which he said was not possible, and that it had to be off at least until the next day. He said it would be easier to get my power turned back on the same day if I signed up for a new rate plan. I said no. Then he said he saw my wife's cell number listed on our account and asked if he could call her about the new plan. I told him we would not consider a new plan and to simply get my power turned off for six hours as requested. A simple request turned into a lengthy and nonsensical sales promotion, and I'm not confident the order was taken correctly. I'll find out next week... ”

“  I did apply for gas service at May, and got approval by email. However, my GAS service still at the company I intended to leave, because I have still receive bill from it ”

“  I was approved for service and even got the welcome packet in the mail advising I would get my 1st bill with in 45 day. But to my surprise my old provider had billed me and when I called my old provider they stated my services had never been switch. I called Constellation and they said my request for service was denied and they could not tell me why, even after I got my welcome packet. They could have made a courtesy call to advising that they could not switch me. So I was stuck with a huge bill with my old service provider due my contract ended with them and was on a monthly plan at 17c a klwh ”

“  I ordered a package on line and realized when the confirmation came, that I had misunderstood the plan and it was not what I wanted. I called immediately, and after a very long wait on hold spoke to a salesperson that told me he could not change my plan, but he would transfer me to customer service and they could do it. Another very long time on hold and was told that she could not change the plan until it had activated. She said that they would personally call me to change it on the activation day. I did not received a call by late afternoon when I called again. Difficulty explaining problem and told them I just wanted to cancel. Further runaround, I demanded my right to cancel and was then told that I had to get a new program in place before they could cancel.I stated that I would do that immediately, but would not accept any billing for the partial day of service as it was their requirement that I wait until service started to make any changes. I went back to Cirro and then received a bill for the full minimum charge of 1000 KWH from Constellation. Another call, another hold, another explanation, agreed to reduce the charges to one day. I refuse to pay the one day. They cost me much more in time and energy than that. ”

“  I called to inquire about service and they told me they provided gas to my address. Turns out they do not and it was a complete waste of time. How do they not know this? Plus this is the second review they asked me to fill out where I said basically the same thing. What happened to the first one? ”

“  I applied on-line to switch to this electric company. And it said that I had to pay a $350 deposit. I HAVE NEVER HAD TO PAY AN ELECTRIC DEPOSIT IN MY LIFE....I will just stick with Reliant. As I am happy with them. But living in So. TX, I was just looking for better rates...... ”

“  I called at add a rental property to an existing account. I was told service would be in 4th. 11th workers show up and no electricity. Was online with customer service for hour and gave up. I called spark and was signed up in 10 minutes. They arent capable of doing more than one account and following a script. ”

“  Said they could do budget billing, then wouldn't set it up in the first year. When i showed them their printed ad that showed it was available, they refused to offer. This was after being transferred 3 times because I was in Georgia and not Texas. ”

“  I was trying to switch from Champion to Constellation. My credit score is in the 700s and when I tried to sign up, was told had to pay 350 dollar deposit. I have had electric service in Texas for over 38yrs and never paid a deposit. Guess Constellation doesn't want new customers. ”

“  last month i signed for 3 months plan thru powertochoose website. they sent me confirmation email. i couldn't download pdf documents. now i see without my permission they changed my plan to 12 months plan. when i called them back regarding this matter first thing they put me on hold for long time second they their computers are on maintenance third they will call back after 4 days ”

“  Was given a rate by Choose Texas Power, but when I get written confirmation an hour later was completely different. Called Constellation immediately to cancel my application. 2 days later received an email from Constellation confirming cancellation. Two weeks latter I received notice I was going to be switched. Immediately called Constellation who said a different department sent the notice, but I should disregard as my application was cancelled and I would not be switched from my existing company. A few days before the date of the switch my existing electric provider said I was scheduled to be switched to Constellation and Center Point confirmed this. So for all Constellations assurances I had to do a lot of scrambling to stop a switch that should never have taken place. Two concluding issues; 1. don't trust the rates you get from Choose Texas Power, 2. Don't trust any telephone conversations with Consellation. ”

“  I attempted to shop competitively for gas prices and attempted to switch to Constellation, who I've used in the past. However, they don't partner with People's Gas anymore and so the switch never took place. ”

“  These scammers took my payment but refuse to credit my account. They want me to jump thru hoops to prove I paid them instead of doing any investigating on their own. Absolutely horrific experience that I would highly recommend everyone stay away from. This company is the worst!! ”