Constellation - Company Information

“  The bill came to another address not the one I requested. Could never reach a person to discuss my problem ”

“  I was a Georgia Natural Gas ® Customer for over 35+ years. Because I am a senior citizen, and live on a fixed income, I had to shop around for a marketer with reasonable price per therms to help me to control my monthly budget. Getting Constellation may be a big mistake for me as a Senior Citizen. I have tried to communicate with Constellation about this matter, but to no avail. Constellation referred me to AGLC so that they can explain I was still qualified to receive my low income senior discount with Constellation. Unfortunately, no one at Constellation was able to tell me why my AGLC charges on their bill is higher than this same charge on my GA Natural Gas bill. Also, why is Constellation using a different calculation for the price per therm, than was originally advertised to me. I would like for someone at Constellation to address these issues that I am having as a brand new customer. ”

“  Singing up was easy. And I have just received my first bill and pleased with the lower cost of the service. and I do think it's too soon from me to give an honest revue at this point. ”

“  Just within the past hour, I had a young man, literally beating on my door. Upon answering, he introduced himself. I immediately told him that I was not interested. (my time is precious, as I am sure his is too) He proceed to explain that he was not selling anything. Again, I told him and very politely that I was not interested, at all. He then insisted on arguing with me, why I should listen. NOW, my patience is growing thin. I asked him to leave. He stated that I was rude.
NOW, He's a stranger that showed up on my doorstep. I did NOT call and ask him to come to my house. I did not ask him to BEAT upon my front door. Short, He was not WELCOME. I had asked him to leave several times which he refused to do. All he wantred to do was argue.
I suggest that YOU Better, Train and educate your employees. They're behaviour is a direct reflection of CONSTELLATION ENERGY. He didn't leave until I closed the door. ”

“  Didnt end up using their service because they never answered the phone. If customer service is that hard to reach when Im trying to establish service I cant imagine if I actually needed them for something. ”

“  My bill has went from approx. $189 a month, to $250 a month to this month of $424 Of course once they have angered you , then they want to offer better rates, and discounts. By this time the you are fed up... Call Texas Energy Choice, I phone call, and they find you the best rates, no $ out of pocket and they take care of everything Sorry Constellation You loose ”

“  This company can't seem to get it together. I had 3 accounts with multiple meters, this took them months to try and figure out why not all 4 meters were billed at the contracted rate. They blamed it on the meter reading date, then tried saying it was because I have a commercial account (not true). There were supervisors who did not bother to return my MULTIPLE phone calls. I suggest you stay away from this company. Many service persons barely speak English making this whole saga even worse. Worst part is, their error has cost me thousands because of a higher rate from my former company. ”

“  I signed up on The Georgia Gas savings website and my gas was disconnected. They never notified Atlanta Gas about my order.

I am now stuck without gas service for 4 days and no one can help me. ”

“  Unpleasant no help no after hours number no gas for no nothing.I am looking for a good gas company. ”

“  I have yet to receive a bill and was told i didn't have an account. Then was told i did. If i don't receive a bill soon. I'll be switching. ”

“  On May 3 I went online and changed energy providers through illinois energy ratings.com. I received a confirmation e-mail and then, I have heard nothing. As a matter of fact, I received an e-mail on July 3 from Champion Energy, who had been my provider for the past few years, thanking me for renewing my contract with them. Someone dropped the ball and I don't know who, but it would appear my request for a new provider did not actually go through. ”

“  I hope I will receive a bill ”

“  I've used multiple provider for power in Texas over the last 5 years since deregulation kicked in. I've always gone to powertochoose to get the best deal when my previous contract expires. I did this recently and have learned that StarTex is now considering anyone who has used their service within the last 36 months to not be eligible for their best NEW CUSTOMER plans. In the past, the process was that if u were not an existing customer you were considered a NEW CUSTOMER. Now StarTex has changed the rules to scam us. StarTex will publish a loss leader on powertochoose, but say you are not allowed to have that. They'll gladly sell you a plan that is more expensive so it's not that they think you are a risk. They just want to bait and switch users.I've contacted my local congressman and he has had the PUC file a complaint about this bait and switch practice. Hopefully, this will be resolved to help the little guy. ”

“  Purchase from Startex ever again? _ _ _ _ No. I ordered a variable rate plan that started at a wonderful rate- about $0.072 per kw. They do mention that they can raise the price at their own discretion at any time. What they never mention in the terms is that yes, they are about to raise your rate after only one month of the promotional rate and yes, you will be shocked at how cavalier they are about dinging you once you have been roped in.The idea that anyone would agree to have their rates raised by 64% after only one month (from 7.2 cents to 11.8) is so ludicrous that it won't enter into your thinking as a reasonable prospect, unless someone tells you in plain language that it will happen and that this is apparently routine business to Startex- hence my review here. Don't take a promotional rate unless you have done an exhaustive study of how your account will be handled after the first short period of service. They leave all mention of that out except by inference in "legalese". ”

“  I was on a rate plan until this July and was very happy. I did not enter another because I knew I would be buying a home and was worried about breaking a contract. Even though I have been going month to month my bill has been good. Unfortunately I am forced to shop for another company because the new rate plans are very high. I have not had any issues, I love that I can go online and pay, and my bills were decent. They no longer offer any rate plans that are priced decent. I did try to call customer service to see if I could get a lower rate as a loyal customer but no luck.....so I will shop and read reviews until I find another company ”

“  As many have noted, this company will sneakily jack up your rates if
you're not paying attention. They'll lure you in with a low introductory
rate, induce you to autopay your bills, then double your rate immediately
at the end of your term and hope it takes you a while to notice.
Exceptionally sketchy business model. I've used several providers and this
company is by far the worst. ”

“  I had been with StarTex for several years and was happy with them until I received my bill yesterday. My variable rate excluding TDU surcharged increased 46%, from $.0879 to $.1286, from the June 2012 to July 2012 bill. I don't see how "market fluctuations" could account for such a huge increase. I checked their 12 month contract rate and StarTex is not offering competitive rates like they used to. Their current 12 month rate is $.108 kwh. For comparison I just signed a 12 month contract with Cirro for $.09 per kwh. Both quoted rates include fixed charges and are based on 1,000 kwh of usage. On the Power to Choose website about 70% of the competing 12 month plans are cheaper than StarTex. If your renewal is coming up with StarTex it is definitely time to shop. ”

“  In Dec. of 2011 I signed a 3 yr. contract expecting to be operating my business for another 10 yrs.Unfortunetly, my parents in Vietnam (my homeland) have been sick and decided to sell my businessand move back home. The new owners and I have signed a Bill of Sale with no transferable debts,contracts, liabilities, etc. They have other cleaners and have the same REP they have had for over 20 yrs. and will not transfer the contract with StarTex, Because of that I will have to pay thousands of $7,000 in penalties. I am shocked, disheartened, because it will cost me to make this move and I cannotafford that kind of cost. I asked the new owner to consider transferring,but his rate with his preferred REP is .001 less. I cant blame them. Ive been told to file a complaint with PUC. Can anybody else help me? Should I hire and attorney? At this point the cost of an attorney may be less, if you can believe it. I;ve told my story over and over and everyone tells me that it cannot be. But, the new owner does not have to enroll new move in with StarTex, not necessarily good for me. Please help me!! ”

“  Beware of this company, I have been with them for five years, and I re-uped for 12 months each time. This last time they "lost" my sign up sheet, and when I noticed they were charging me .145 per klw vs .087 which is what they should have been charging me, they refused to do anything about it, except offer me twenty dollars off, if I would sign up again, no thanks, I moved on to Champion, who is by far the highest rated electrical co by JD Power, and this site as well. The best part is an even lower rate than this crooked co would offer me (.084) and don't bother with your phony offer to contact me from Startex which I see with ever complaint here, after three phone calls to even reach a supervisor, at Startex, I don't won't any more. ”

“  They changed their billing system without notifying their customers. Exceedingly long hold times and no response to emails. Double billing, unexplained charges/credits, uninformed customer service reps, increased rates. Stay away folks. ”