Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
“
Decreased my bill by $30.-40. Leaves me more money at the end of the month. ”
— Linda
September 15th, 2024
Thanks Linda! We appreciate you sharing your experience. Our goal is always to provide the highest level of customer service.
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Experience with Direct Energy
(5 / 5)
“
When we were looking to change our utility supplier, we were given the name of Direct Energy by our neighbor. We found it very easy to order Direct Energy. ”
— Our Experience with Direct Energy
April 22nd, 2024
Thanks! We're so happy that you're pleased with our services. Customer satisfaction is very important to us. Please reach out if you ever have any questions or concerns about your account.
Billing and Account Management
Customer Service
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(5 / 5)
Big savings
(5 / 5)
“
Easy to switch ”
— Justin
April 11th, 2024
Justin, thanks for the amazing review! We're so happy that we're able to provide you with electricity.
Billing and Account Management
Customer Service
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(5 / 5)
Great price offered
(5 / 5)
“
I wish I had known earlier how easy it is to choose a provider with the best rates! It was very easy to switch provider to Direct Energy. ”
— Ginny T
March 20th, 2024
Hi Ginny. Thank you for taking time out of your day to leave us a review. We are happy to provide great customer service and appreciate your business.
Billing and Account Management
Customer Service
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(5 / 5)
A slamdunk Moneysaver!
(5 / 5)
“
An easy signup, then when it took hold, the new rate kicked in. A painless way to save a bit on the electric bill. ”
— Michael
March 19th, 2024
Thanks Michael! We appreciate you sharing your experience. Our goal is always to provide the highest level of customer service.
Billing and Account Management
Customer Service
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(5 / 5)
This is really stupid
(5 / 5)
“
I signed up for Direct Energy. I got Direct Energy. It works. Why are you asking for a review of something that involves NOTHING? ”
— Review of stupidity
March 7th, 2024
We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.
Billing and Account Management
Customer Service
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(5 / 5)
Non-interaction
(5 / 5)
“
What do you expect from non-interacting bodies? You sign up. It works. END of story. ”
— H Woodcock
February 26th, 2024
Thank you for the great feedback. We'll continue to do our best to provide reliable and affordable service. We're always here if you need us.
Billing and Account Management
Customer Service
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(5 / 5)
Price/KWH was the best
(5 / 5)
“
The vendor had the best price/KWH at the time of purchase. ”
— JohnB
February 21st, 2024
John, thanks for the amazing review! We're so happy that we're able to provide you with electricity.
Billing and Account Management
Customer Service
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(5 / 5)
Direct Energy review
(5 / 5)
“
So far, so good, No complaints. ”
— Rick
February 20th, 2024
We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.
Billing and Account Management
Customer Service
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(5 / 5)
no review
(5 / 5)
“
No contact other than internet ”
— John
February 13th, 2024
Thanks John! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Saving with Direct Energy
(5 / 5)
“
Our bill dropped considerbly, despite the holiday lights and baking. ”
— Bonnie Leathers
January 11th, 2024
Thanks Bonnie! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
DIRECT ENERGY SIGNUP
(5 / 5)
“
I had no problem with signing up with Direct Energy as my energy supplier. ”
— John
November 12th, 2023
Thanks John! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
New customer
(5 / 5)
“
So far so good. Changing suppliers on line was very easy. ”
— Sue
August 9th, 2023
Thank you very much for taking some time to provide us with this fabulous comment, Sue. We are beyond grateful for the opportunity you give us to enter your home and energize you! Thank you for choosing Direct Energy, we will continue to give you our best for a long time to come! Have a great evening! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Pleased
(5 / 5)
“
Was easy to sign up for my new service and were very helpful ”
— Freddie
August 1st, 2023
Welcome to our fabulous family, Freddie! Thank you very much for giving us a shot! It's wonderful to know that you were treated the way you deserve and that you chose us as your trusted electricity provider! if there's anything we can assist you with, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will dedicate our efforts to meet your expectations and always provide you with the best services! Have a beautiful day! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Direct Energy Experience
(5 / 5)
“
It hasn't been applied to my bill yet as far as I know so I have nothing to contribute ”
— Walt Woods
July 14th, 2023
Hello Walt. Thank you for taking the time to rate our services and provide us with this comment! We are grateful to have the opportunity to energize your home, and we will continue doing our best to always make you happy! Thank you for trusting Direct Energy! Have a fabulous weekend! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Outstanding Experience
(5 / 5)
“
Signed up with Direct Energy few months ago. Best-to-date overall experience with any provider past 15 years. Signed up as my other provider raised rates a lot. Smooth sign up process, great customer service and fantastic mobile application. Great price and wish I could lock in 10 year plan. Highly impressed. ”
— James S.
July 12th, 2023
We are so happy to have you as a part of our awesome team, James! Thank you so much for choosing us as your trusted electricity provider, and for sharing your amazing experience with us! We are honored to serve you and it feels so cool to know you have found everything you needed in us! We will continue working really hard to always provide you with the best services in the market! Please take care and be safe! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
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(5 / 5)
My opinion
(5 / 5)
“
First bill is about 75 dollars lower than what I have been paying. Highly recommended company ”
— Dan
July 5th, 2023
Hello Dan. Thank you so much for this fabulous comment! It makes us very happy to know that our efforts have resulted in your satisfaction! We greatly appreciate your preference, and we wish to continue serving you for many more years. Thank you for choosing Direct Energy to power your home! Have a beautiful day! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
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(5 / 5)
Energy+
(5 / 5)
“
So far so good! ”
— Mike
June 29th, 2023
Hi Mike. Thank you so much for this great comment! We are honored to have the opportunity to energize your home, and we're thrilled to know you're happy with our services! We will continue getting better at what we do, to always serve you in the best possible way! Have a fabulous start of the week! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Ease of signing up
(5 / 5)
“
Customer service is polite, friendly and very helpful. ”
— Catfish Johnny
June 27th, 2023
In us there is nothing but gratitude for you, Johnny! This comment has made us very happy, thank you very much for sharing your amazing experience with us. The way you describe us is magnificent, you honor us and we love knowing that our hard work has paid off and we have managed to satisfy you. Thank you for trusting Direct Energy, your loyalty means the world to us! Best wishes to you and your family! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
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(5 / 5)
Very satisfied
(5 / 5)
“
Trouble connecting...associate was extremely helpful and was able to work things out for me ”
— Cathy K
June 26th, 2023
Good afternoon, Cathy. Here at Direct Energy, we pride ourselves on having a great Customer Care team, we know that everyone gives their best every day, and it is wonderful to know that you have been able to prove it and that you have received the best attention and care! We will be more than happy to share this fabulous comment with them, so they can know that their efforts are well rewarded with your satisfaction! Thank you for trusting us, we love serving you! Enjoy this fabulous week ahead! - Marta / Digital Care
