Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
“
Spoke with Melinda on your on line chat. she was efficient and very helpful! ”
— On LineChat
April 3rd, 2017
Thanks for the feedback! We are pleased to hear that Melinda on chat was able to take care of everything you needed. We will make sure to pass along this wonderful feedback. Have a great day! -Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
new customer
(5 / 5)
“
very good. everyone was helpfull ”
— Gilbert Rivard
March 23rd, 2017
Hi Gilbert! We are always happy to help. Thank you for taking the time to rate us. All the best. - Ally
Billing and Account Management
Customer Service
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Order Experience
Price, Plans and Promotions
(5 / 5)
Great Company
(5 / 5)
“
Not only are the rates awesome, the customer service is just as awesome!! ”
— Melinda
March 23rd, 2017
Thank you for the great feedback! Please let us know if there is anything we can do to improve. Always feel free to contact us at dedigitalcare@directenergy.com. Sincerely, - Henry
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Exellent
(5 / 5)
“
Good price, you can chat with them. ”
— Maldonado
March 22nd, 2017
Glad to hear you enjoy the rate plan you have! Thank you for utilizing our chat feature as well! We are glad you enjoy it. All the best, -Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
good customer sevice
(5 / 5)
“
real good company ”
— Kimbo
March 22nd, 2017
Thank you for the great feedback Kimbo!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Was disappointed at first after being told if I switched I would get a lower rate.
(5 / 5)
“Direct Energy has finally found a plan that really reduces my bill and I am very grateful! ”
— Martha Dimiceli
March 21st, 2017
Hi Martha! We are happy to hear we could assist you in lowering your bill. Thank you for being a loyal customer. - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Direct & Energized
(5 / 5)
“
I had an excellent customer service associate who applied affordable rates to my account. I was very pleased on how professional she was and courteous. I highly recommend Direct Energy to all and will continue to promote the service to anyone I come in contact with. ”
— Mario DiFilippo
March 18th, 2017
Hello Mario! Thank you for sharing your experience with us. Have a good day! - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Very happy customer
(5 / 5)
“
Customer service is great and rates seem real good, also I like plenti points! ”
— Patricia Kunselman
March 17th, 2017
Hi Patricia! It's great to hear you are able utilize our partnership with Plenti. We hope you have a great day. - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Customer Service
(5 / 5)
“
From ordering to follow up, I have had only excellent experience with the customer service department. There were no delays in getting connected and no problem since. ”
— Excellent Customer Service
March 17th, 2017
Thank you for being a loyal customer! We do our best to ensure our customer are taken care of and we are happy to hear we have met your expectations. - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
great service
(5 / 5)
“
fast quick service! ”
— MSantos
March 17th, 2017
Thank you for the wonderful 5-Star rating! -Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Direct Energy Service
(5 / 5)
“
Every dealing I have had with direct energy has been positive and friendly. Great company! ”
— Cindy
March 16th, 2017
Hello Cindy! We strive to provide the best customer service experience possible. Have a great day! - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Direct energy
(5 / 5)
“
My experience was very good.He explained everything that I need to know. ”
— Carolyn Walker
March 16th, 2017
Hi Carolyn, thank you for the feedback. Thank you for being a valued customer. Have a nice day! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent Experience
(5 / 5)
“
I am please with first the customer service person who answered the phone with a pleasant voice. This person answered all my questions knowledgeably. It Was an excellent experience. ”
— Sandy
March 16th, 2017
Hi Sandy! Thank you for your review. We are happy to help and give the most accurate information to our customers. We appreciate you being a loyal customer. - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent
(5 / 5)
“
Price quote excellent - service excellent - was happy last year so renewed for 2017 ”
— Roxie
March 16th, 2017
Thank you for your review, Roxie! We are excited that you are happy with our services and decided to renew with us. We appreciate you being a loyal customer. - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Three years and still happy
(5 / 5)
“
I signed up with Direct energy in 2014. In May of 2016 we flooded. I had to sadly cancel service until I could move back home, the manager took very good care of me. I received their service again on 10/24/2016. I have yet to have a bill over $110.00. I am on the free weekend service. I do all of my laundry and power using chores on the weekends. I am so very happy with them. I was paying over $200.00 with Gexa. I would recommend using Direct Energy and signing up for Free Weekends. Txu power only gives you free power over night until 6 a.m. Thank you Direct Energy. ”
— Kathy
February 27th, 2017
Hi Kathy! Thank you for your review! We are so happy to hear you are benefitting from our competitive prices and we appreciate you being a loyal customer. Have a great day! - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Thank Goodness for Great Customer Service
(5 / 5)
“
Contacted them on Chat.... very responsive to my request and was handled in a timely manner. ”
— Phillip
February 15th, 2017
Hi Phillip! We appreciate you using our chat option and we are glad we could help. Thank you! - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
rewards
(5 / 5)
“
good and fast response ”
— debra jones
February 9th, 2017
Thanks Debra. We strive to provide outstanding service to our customers. Please don't hesitate to reach out if you need us. - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Awesome Customer Service
(5 / 5)
“
i have been a DE customer in the past. was able to return due to a move to the Victoria Tx area ”
— Mike Mayfield
February 9th, 2017
Thank you for shout-out Mike! Please let us know if you have any questions. You can email us at dedigitalcare@directenergy.com. Sincerely, - Henry
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great customer service
(5 / 5)
“
Yesterday I heard about the offer that Direct ENergy has that gives you 100 free days of electricity. I ordered online and it was extremely easy. ”
— Brandy K
August 14th, 2016
Thank you for the great review Brandy! Please let us know if you have questions! You may email those questions to dedigitalcare@directenergy.com. Sincerely, - Henry
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Good Service
(5 / 5)
“
Service has been good. No billing problems and rates as promised. Contract is about to expire and will go with someone else as DE's energy costs are now not competitive with the current market. ”
