Direct Energy - Company Information

“  Have been with them for about 4 years now. Never had any problems. Customer Service is very nice and friendly. Rates have been excellent and competitive. I would highly recommend ”

“  I have been with Direct Energy since 2004 and have never had any of the problems I read here. I moved a year ago and the switch was seamless. My service was turned on the day it was supposed to be and they left service on at my old place until I was fully moved out. It was great!!! I just renewed my contract with them for less per kWh than any other company I checked, and I really did some shopping! In the time Ive have been with them, they have been a great company! You could do a lot worse. ”

“  Good company. Good prices. Been with them for 6 years and I moved recently and was all setup to move then they got a flag to have me fax in a copy of my SS card and some other ID. Well I was in the middle of my move and needed power now not when I had time to do all this s o I bailed and went to penny wise and got a lovely wise 3 for 4.4 cents pkw. But a fine company with great rates. ”

“  i read a lot of your reviews i never had any of your guys complaints, i did find out that there is Direct Energy and Direct energy business two different companies i use direct energy and am very happy i use it at all 23 of my business locations and my house.
”

“  Consider that usually consumers that write on these forums are ones with complaints. It has been my 3rd year with them and they have always provided great customer service and product delivery. The are very flexible on making payment arrangements. The key is that you do need to forecast and communicate you needs to not onll them but anyone you are doing business with. Sometime the problem is with the one doing the communicating and not the person. ”

“  11 cents for 2 years and a $250 incentive for
signing up. ”

“  OK - SO FAR ”

“  Email says "We'll send you an email update within the next 3 days when your order has been completed." But I haven't got any email so I went to chat the customer service after the 3rd day to get an update. The customer chat representative checked my order and it said it was approved and gave me the order details. Customer service Chat was prompt and didn't have to wait for a long time to get a response. ”

“  very good for 2 yrs. now what for next 2 yrs? ”

“  Thanks to Nery - we were able to resolve my doublepayment due to a quick finger and me not paying attention!! ”

“  Had some issues with my online login and spent a fair amount of time on the phone with a rep. trying to straighten it out. After issue was resolved, I noticed that the current rate is much lower then what I am currently paying. Went to live chat and the rep. was very helpful and changed me over to the lower rate with no issues. Rep. was very professional and helpful. ”

“  The Customer Service Chat Representative "Amanda" Was Very Helpful and Was Very thorough. Thank you Amanda. ”

“  I've been w/Direct Energy for a few years now. Their plans & services are without a doubt, some of the best around. We're very pleased w/our ongoing rate of $0.0500 per kilowatt-hour is most competitive around. Their website is extremely user-friendly & customer service is outstanding. My ONLY complaint is the differences displayed online vs. paper bill. However, this primarily due to when I actually pay, a full week after the billing statement. I HIGHLY RECOMMEND DIRECT ENERGY AS AN EXCELLENT CHOICE FOR ELECTRICAL DISTRIBUTOR! ”

“  I just started, but everything has been seamless so far. I dont even have to do anything to receive my echo dot! I have free weekends so with the kids home at that time, Im loving it! ”

“  I needed to shop for electric and found Direct Energy online. After reading about your company, and having positive results, I decided to sign up. ”

“  Good Service at low cost ”

“  I was shopping for an alternative to Cirro because of their outrageous "electricity delivery" charges. A friend recommended Direct Energy. Best move I have ever made. Great rate, no hidden charges, and my first bill was over $130 less than my last Cirro! Even signing up for the 24-month plan wasn't an issue with the rates I was given. I will be a customer for many, many years if this stays the same. ”

“  She was quick fast and knowledgeable. Didnt hesitate to fix my situation without judgement. ”

“  lowest rates I have had in years
”

“  I love the Power to Go program as it helps me to proactively manage my energy consumption. The per KwH rate is competitive with post-pay plans & I get notifications each day, telling me how many KwH used as well as the cost. That way I can easily determine what my "energy vampires" are and kill them! Plus, no surprise bills at the end of the month! If you don't want daily texts you can get email - or both - and you can adjust how frequently they come. I definitely recommend Direct Energy Power to Go to anyone who wants to have the most control possible over their electricity consumption. ”