Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
“
I absolutely love Direct Energy. I cant believe how low my bill is every month. ”
— Spring, TX
April 27th, 2018
We're so happy to know that you're seeing savings from our services and that you've enjoyed it so far! We apologize for our response delay, but we truly want to thank you for your service! - Kate
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Plenti Reward Points
(4.8 / 5)
“
Everything is just fine and very excellent. There is only one concern on the elimination of the Plenti Reward Points which I greatly missed it. I really enjoyed it using it. ”
— Direct Energy
March 20th, 2018
Good Afternoon. We are glad to hear that you enjoy the service we provide. We can understand how plenti was a beneficial incentive for so many so we are in the process of seeing if we can offer a new incentive in its place. Please don't hesitate to contact us should you need assistance. Have a nice day! - Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Excellent
(4.8 / 5)
“
I had trouble trying to log in, it never recognized my account number or my zip code. Today I called First Choice to fix my problem and in a matter of minutes I was able to log in. Thank you Dulce and everyone working in customer service ”
— Gramir
January 8th, 2018
So glad we could get this taken care of right away for you. Thanks for the great feedback! Have a good day! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Port A service
(4.8 / 5)
“
I've been with Direct energy 2 years and like the service and plans. Web site is easy and phone help is excellent. Highly recommend. ”
— Chuck A
December 21st, 2017
Thanks for being a loyal customer of ours, Chuck. That's so awesome! We are pleased we can offer you service that you are satisfied with. Have a great day! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Tim Easton ma
(4.8 / 5)
“
Always staying in contact with me. ”
— Tim
December 20th, 2017
Tim, we are happy to help. Thanks for the review. Have a great day! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Great Customer Service Rep
(4.8 / 5)
“
Kyera was able to solve all of my issues with one chat session. She was very knowlegeable and had a great customer service attitude. I could tell she likes to help people. ”
— David
November 7th, 2017
Thank you for this feedback, David. We will be sure to share this wonderful feedback with her supervisor. Thank you for choosing Direct Energy. Have a fantastic weekend! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Excellent Customer Service
(4.8 / 5)
“
Had a couple of bills due, because i was unable to work due to Harvey. They set up a installment plan and made it so much easier to pay my bills. ”
— Dillon
October 2nd, 2017
We are always happy to help anyway we can! We are sorry to hear you have been affected by Harvey. Don't hesitate to reach out if you need anything else. Have a good day! - Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Direct Energy has the BEST Customer Service!!!!
(4.8 / 5)
“
They are very helpful and fast acting. Whenever I have questions or problems they're always quick with response. Great service. Would definitely recommend to family and friends !!!! ”
— M. Usana
August 25th, 2017
Hi M. Usana!We sincerely appreciate you being an advocate for us to your family and friends! If you ever have questions or ideas about how we may improve we'd love to hear those! If you would like to email those to us at dedigitalcare@directenergy.com that would be wonderful! You may also reach us by phone at 888.305.3828 or via Facebook or Twitter (@DirectEnergy.com). Thanks again for the wonderful review! We look forward to serving you for years to come. All the best, - Henry, Direct Energy Digital Care Team
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Great
(4.8 / 5)
“
Most of their customer service representatives are very patient and make sure your issues are resolved. ”
— Sey
August 15th, 2017
We are very pleased to hear this. Thank you for providing us with your personal feedback and for being a valued customer. Have a great day! -Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
SignUP and Enrollment
(4.8 / 5)
“
I had some trouble with the signup procedure. It appears the website has a minor problem, however, the Online Chat operator, Megan, was able to resolve the issue in an efficient manner. ”
— DE Enrollment
July 19th, 2017
Thank you for the review! We are glad that our chat agent, Megan was able to assist you efficiently with your questions. We will ensure she gets the appreciation she deserves for a job well done. Thank you for choosing Direct Energy! Have a fantastic day! All the best, -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Great customer service
(4.8 / 5)
“
I was inquiring about renewal of my rate plan with Direct Energy and the CSR online helper was great to work with.. helping me to understand more clearly the rates and extra charges.She helped me to select a better plan ”
— Ken.B
June 22nd, 2017
Hi Ken, thanks for your review! We are so glad we've been able to assist you with your energy needs. If you ever have any questions going forward, please let us know. Have a fantastic day!
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Great customer service
(4.8 / 5)
“
I used the live chat on Direct Energy and was able to get the answers I needed. Michael C. was very helpful and answered all of my questions.I would definitely use this service again. ”
— Mayra G.
June 7th, 2017
Hi Mayra! Thank you for taking time to leave your feedback. We are glad that Michael was able to take care of everything when you chatted with him! We will share this feedback with him. Thank you for being a loyal customer! All the best, -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Overall excellence
(4.8 / 5)
“
Price, customer service, account management website, comprehensive website information that contains accurate info .and is so easy to use. It's all there. You can't beat it. All the others could take a few lessons. ”
— Antonette Guaderrama
April 27th, 2017
Antonette, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's and great customer service is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
direct energy gas cost
(4.8 / 5)
“
Through no fault of Direct Energy I was paying too much for gas compared to my local energy company. After calling Direct Energy they lowered the cost to half of what I was paying to Direct Energy for my gas. They have been great in working with me to keep my cost down. I would recommend them to anyone. Thank You!!! ”
— Sue
April 22nd, 2017
Sue, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
Customer Service
(4.8 / 5)
“
I chatted with Michael C. on the website today because my email address was incorrect and I could not get it fixed even though it showed the correct address. I had set up the account with a previous email address but switched to a new one. Michael helped get it corrected in less than 5 minutes. I have been very pleased with the service I have received from Direct Energy. ”
— Happy customer
March 27th, 2017
Thank you for letting us know how your chat experience went. We will be happy to forward your feedback to Michael! Have a splendid week! - Ally
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
very satisfied..
(4.8 / 5)
“
everything seems fine.no problems and good service.. ”
— Donald
March 16th, 2017
Thank you for the review, Donald. We are pleased to hear that you have enjoyed the experience while being with us. Have a fantastic day! - Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.8 / 5)
LOVE! Competitive Rates and Great Customer Service
(4.8 / 5)
“
I love Direct Energy. I've been using them for 12+ years at multiple residences. Transfer is always easy, and I love that I get a month of free energy service every year! Their rates are competitive, and any time I've had to speak to customer service they've been really friendly. I even call about every 6 months to see if they'll lower my rate, and often they do by a cent or two!You get a discount when you sign up with a personal referral. You're welcome to use my refer-a-friend code: BD51V1 - enjoy!! ”
— Whitney
February 14th, 2014
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Good enough
(4.6 / 5)
“
Well, we didn't get a choice as to how much we can afford, we went with the best one we could find because as usual, we all get screwed at the drive thru. I'm sure ohio Edison is just so happy to become even bigger billionaires. ”
— Pj
August 2nd, 2023
Hello Pj. Thank you for allowing us to energize your home! We value your business with Direct Energy and we look forward to continuing serving you for a long time to come. If there's anything we can assist you with, please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you out. Have a wonderful day! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
need to switch
(4.6 / 5)
“
quick response time and easy to use web page. ”
— Dave W.
April 24th, 2023
Hi Dave. Thank you very much for this amazing comment! We are honored to have you as a part of our fabulous family, and we love to energize your home! We will continue getting better at what we do, to always exceed your expectations and treat you the way you deserve! Have a beautiful day! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(4.6 / 5)
Excellent customer service
(4.6 / 5)
“
Tamra was our customer account representative. She was beyond helpful in such a professional and kind way. ”
— Bills Sandwich Shop
March 20th, 2020
We appreciate you for letting us know of this positive experience with Tamra! This is great news and we will be sure to pass this feedback along to the appropriate team for recognition. Thank you for being a Direct Energy customer! Have a great week and stay safe out there. - Megan / Digital Care
