Direct Energy - Company Information

“  Pretty chill ”

“  Good service ”

“  The lady on chat helped clear everything with, Malinda was her name. Very helpful ”

“  Very helpful and easy ”

“  I used thr online chat, and the agent Melinda was very quick and answered my question. She was very professional and nice. ”

“  Good value for the money. ”

“  I made a big mistake and switched from direct to txu my bill jumped from 90$ in nov to 318$ in dec. that is without heat because my heater had been boken since last july. Since then the bill has only gotten higher. No one at txu will talk to me or explain why. As soon as my contract is up at txu im switching back. This month my bill was 418$ That is almost half my s.s. check. I cannot pay it so soon I will be without power. I am a 67 year old widow with health issues. ”

“  They are a little more expensive, but I haven't had any problems with them. I would put them up there with the top companies ”

“  Happy so far but to new to say. ”

“  Dealing with Direct Energy was easy. Their customer service was excellent. What was not easy was signing up through CT energy. I could not speak to a real person @ CT. Energy. ”

“  It is taking 3 months to swap over so I am loosing money by not changing service within a month. So far I have lost $350 Plus because of the delay! Eversource is a rip off for seniors and still needs to be addressed! If I can purchase the same electricity on the same lines it is being delivered on then Eversource then why and how can Eversource charge double! Government needs to wake up!! ”

“  this company has the best price and is easy to sign with no early termination fee ”

“  Duke Energy (Cincy, OH) rates are Steep. When you go on their "Budget-Plan" (to avg your payments) you get a Balloon Payment come Spring for $800.00+, after paying avg $200-350 a month for a Balanced Gas/Elec home with 3 bedrooms. With Direct Energy. my monthly payments dropped to $190/mo and NO $800 Balloon Payment! ”

“  Good company, just make sure to keep up with contact end dates. ”

“  Good, efficient service with Chat, but, two things: 1) they sent a renewal letter six weeks before my contract expired, but the website didn't consider me eligible to renew. Had to go to chat. 2) they should tell you in the letter that the rates offered on line are better than the ones available by phone (though only by a tiny amount). And, it looks as though the initial offer is a bit of bait and switch. The best rate has gone up 13.5% in a year. Or, is it just the economy? And, oh, yeah, it's a nuisance to have to renew each year, but what the hey, that's life. ”

“  The chat agent was helpful and resolved my log in issues quickly ”

“  Wonderful Company, they have worked with me on every avenue possible. ”

“  Everything with Direct energy has been pretty good. They provide an excellent and treat me respectfully. The one thing I am surprised about is that they mention they are glad I renewed with them. I didn't realize I renewed as nobody advised me of this. What I don't like are the extra monthly charges if I don't use any electricity and the carrier charges. Since i renewed I hope i got a good price on the actual usage charge. ”

“  I have enjoyed the services that I have received. ”

“  Contacted Direct Energy to check on rates, because my current plan was scheduled to expire. Used the Chat, because there was some discrepency in signing up. The chat rep (Melinda) helped me clarify some things and got me on the right track. Although I do have one little tidbit to add- If your a returning customer, there should be other cheaper rates for customer loyalty! ”