Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
Hello Alyce. You have moved us with this fabulous comment, because we love to know that everything has gone smoothly and that you have found in us everything you needed! Thank you for choosing Direct Energy, we will continue doing our best to continue taking care of you and your energy needs as you deserve! We always wish you the best! - Marta / Digital Care
Billing and Account Management
Customer Service
How likely are you to recommend
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Price, Plans and Promotions
(5 / 5)
Home owner in CT
(5 / 5)
“
The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy. ”
— Jennifer Bryda
June 21st, 2023
Good afternoon, Jennifer. Thank you so much for sharing this great comment with us! We are so grateful to have the opportunity to be your trusted electricity supplier, and we love knowing that you have found everything you needed in us and that, at the same time, you are saving money with us, that is just fabulous! Thank you for choosing us! Have a beautiful day! - Marta / Digital Care
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(5 / 5)
Great Option
(5 / 5)
“
Excellent fast service. ”
— Newington
June 19th, 2023
Hello Newington. Thank you very much for this great comment! We are amazed to know you have found everything you needed in us. Thanks for choosing Direct Energy to power your home, we will continue doing our best to always meet your highest expectations! Have a wonderful start of the week! - Marta / Digital Care
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(5 / 5)
great to save money--
(5 / 5)
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saved $100.00 this first bill !! ”
— william a
June 16th, 2023
What a fabulous comment, William! It's awesome to know you're saving some cash with our fantastic services. We work hard everyday to always offer you with the top-notch services you deserve, and it's awesome to know we have managed to satisfy you. If you're happy, we're happy! Thank you for trusting Direct Energy! Enjoy this marvelous week ahead! - Marta / Digital Care
Billing and Account Management
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(5 / 5)
Terrific
(5 / 5)
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Great ”
— Great
June 15th, 2023
Hi there! We totally love this comment! We are so happy and honored to have the opportunity to energize you! Thank you for choosing Direct Energy, we are thrilled to serve you! Have a fabulous day! - Marta / Digital Care
Billing and Account Management
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(5 / 5)
So far, so Good!
(5 / 5)
“
I have had no problems with the switch to Direct Energy for both my home and factory. They made it easy, and we are saving a lot of money! ”
— Sue H.
June 15th, 2023
Thank you so much for allowing us to power your home and business, Sue! It's a great honor to have you as an important part of our family, we will make sure to provide you only with the best of the best, because that's what you deserve! Thank you for this amazing comment! If there's anything we can assist you with, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be a pleasure to help you out. Please take care and be safe! - Marta / Digital Care
Billing and Account Management
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(5 / 5)
Energy Supplier
(5 / 5)
“
Very easy. Completely satisfied ”
— ///
June 12th, 2023
Hi there! Thank you so much for taking the time to provide us with this magnificent comment! It makes us very happy to know that you are satisfied with the services that we offer you with so much love every day, and we greatly appreciate the opportunity you give us to energize your home and be part of your family! Thank you! We look forward to continuing serving you for many more years to come! Have a wonderful start of the week! - Marta / Digital Care
Billing and Account Management
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(5 / 5)
Direct Energy Savings
(5 / 5)
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My electric bill has been cut in half since I've gone to Direct Energy. ”
— TBB
June 9th, 2023
Thank you so much for sharing your great experience with us, TBB! It's awesome to know you're saving money while you enjoy of the services that we gladly provide to you! Thank you for choosing Direct Energy as your trusted electricity supplier, we look forward to continuing serving you for a long time to come! Please take care and be safe! - Marta / Digital Care
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(5 / 5)
An Excellent Choice
(5 / 5)
“
My electric supplier First Energy is doubling the price of electricity so I selected Direct Energy. The switch was easy and I have a fixed price for electricity for the next 12 months. ”
— Sunny Ray
May 28th, 2023
What a wonderful comment, Sunny Ray! We are thrilled to welcome you on our awesome family! Thank you so much for choosing Direct Energy to power your home, we will always work hard and get better at what we do, to continue being worthy of your trust and loyalty! We love serving you! - Marta / Digital Care
Billing and Account Management
Customer Service
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(5 / 5)
Easy Sign-Up
(5 / 5)
“
Direct Energy is priced right and signing up is quick. Enrollment is smooth. ”
— Newenglander
May 22nd, 2023
Hello Newenglander. You made our day with this review and awesome comment! It's wonderful to see the qualifiers with which you describe us. Thank you very much! We work to improve day by day to always serve you in the best way and we are honored to have your trust and loyalty! Thank you for letting us power your home! All the best! - Marta / Digital Care
Billing and Account Management
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(5 / 5)
Very pleased
(5 / 5)
“
Switching to Direct Energy has saved us a great deal of money. ”
— Rjrmd
May 22nd, 2023
Hello Rjrmd. We are so happy for the opportunity you have given us to power your home! Thank you so much for choosing Direct Energy as your trusted electricity provider, and for sharing with us this amazing comment! Your preference is a gift to us and we value it immensely, our commitment is to continue growing and being better day by day to always offer you the best attention and care, because you only deserve the best! Have a beautiful start to the week! - Marta / Digital Care
Billing and Account Management
Customer Service
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Price, Plans and Promotions
(5 / 5)
So far - so good
(5 / 5)
“
So far , so good It was my first bill with DirectEnergy .My electric bill was cut in half by switching. Im sorry I didnt do it sooner! ”
— MCohen
May 10th, 2023
Hey MCohen! Many thanks for taking the time to share your feedback with us. We're very happy to know we've met your expectations and thrilled to have you as part as our Family! Have a wonderful day! - Marta / Digital Care
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(5 / 5)
Super easy
(5 / 5)
“
The whole process was super easy. I confirmed my address and identity. Enrolled in one of their plans. And on the second billing cycle, my new rate was updated. I can't believe how easy it was. Eversource charged nearly double of what direct energy charges for supply. I'm still paying eversource on delivery because they own the infrastructure but these crooks are getting less of my money. Everyone in CT needs to shop around for supply. They often don't know that you can choose your supplier and simply bend over to eversource and their price gouging. I will shop around again once my term is up. ”
— Set
April 28th, 2023
Hello Set. We are so glad to know you have had such great experience with us! Thank you, in the first place, for choosing us as your trusted electricity supplier. We are thrilled having you as a part of our family, and we will continue providing you with the best services of the market. We value your business with Direct Energy, and we want to continue serving you for a long time to come! Have a great weekend! - Marta / Digital Care
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(5 / 5)
Saved with Direct Energy
(5 / 5)
“
I saved $63 on my first bill with Direct Energy . Thank you very much. I am totally pleased with Direct Energy. ”
— Everett
April 27th, 2023
How fabulous it is to know that you have saved money with us, Everett! Thank you for allowing us to energize your home, for us your trust and loyalty are a treasure, and we promise to always take care of you and your energy needs, we are here to make you happy! We appreciate you believing in us! Enjoy your weekend! - Marta / Digital Care
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(5 / 5)
Reduction of electrical cost through Direct Engery
(5 / 5)
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Easy and positive to get enrolled with Direct Engery ”
— Bill H
April 26th, 2023
Welcome to our awesome family at Direct Energy, Bill! We are so happy to have you on board! Thank you so much for the awesome comment and for choosing us to be your trusted electricity provider! We are delighted to know that you had a pleasant experience while you enrolled with us. We will work hard to always provide you with the best of the best, you deserve it all! Have a beautiful day! - Marta / Digital Care
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(5 / 5)
No problems for 13 years...knock on wood.
(5 / 5)
“
I've had Direct Energy at my apartment for nearly 13 years and have had no problems whatsoever with them. I had a contract with them when they were Houston-based, but when a Canadian firm bought them out, they refunded my $250.00 deposit with credits during the summer of 2012 and have been month to month since. My rates have been ok, around 11 cents/kwh, maybe 14 during the summer add Centerpoint carrying charges and taxes and it comes to around 21 cents/kwh on a monthly basis. They try to get me to go for "free nights" but there's no such thing as free electricity. All in all, Direct Energy is one of the best deals out there, with very little interruptions and great service. ”
— Scotty C.
July 7th, 2022
Hello Scotty. We are super honored and grateful to have your trust and loyalty for nearly 13 years! That is so fabulous, there are not enough words to express how happy this makes us! We will work as hard as we can to continue as your trusted electricity supplier for many more years. Thank you for choosing Direct Energy. We love serving you! All the best! - Marta / Digital Care
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(5 / 5)
THE DOOR TO DOOR KIDS IN OUR NEIGHBORHOOD
(5 / 5)
“
I just wanted to say, we have your service and we're happy but on Neighborhood app, people are submitting complaints they think the kids your company uses door to door to get families to switch their service providers, they think they are a scam,. Asking for our BGE bills and such. Maybe your should go into tv and tell our neighbors that those kids knocking on our doors happen to work for you and that what they are doing is legit. I know because that is how we switched from Constellation to Direct Energy. ”
— Sherie Turpin
January 20th, 2022
Hello Sherie. We appreciate you bringing this to our attention. We will take the necessary measures to clarify any doubts in this regard and we will take your suggestions into account. Thank you very much for giving us the opportunity to serve you, we are honored to have you in our family and we will continue working hard to always meet your high expectations. Thank you for the amazing rating! Enjoy your weekend! - Sophie / Digital Care
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(5 / 5)
Direct Energy Best Rates Available
(5 / 5)
“
Direct Energy has fantastic competitive rates, great customer service, and a user friendly website. Simple and cost-effective is why I'm a Direct Energy customer. Plus you get Get a $50 bill credit ”
— I. Smith
November 29th, 2021
Hello I. Smith. Thank you for taking some time out of your busy day to share your great experience with us. We are delighted to know that we have been able to satisfy your needs and that you are happy with the service we provide. Our main objective is to always give you the best experience so that all of our interactions to be 5-stars! Thank you for referring us to your friends and family, to have more details about this campaign go to https://www.directenergy.com/refer-a-friend. Thank you for trusting us! Please take care and be safe! - Sophie / Digital Care
Billing and Account Management
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(5 / 5)
Billing Error
(5 / 5)
“
I was pretty happy with the company and the plan(Free nights 9pm to 9am) I have. On my latest bill, there is an error. On all my previous bills, you will see "FREE Usage xxx kWh and FREE TDU Charges" but not on the latest November bill there is no credit for "Free TDU Charges" . So the amount is more than double because the FREE TDU Charges" were not credited. I had been trying to contact the online customer service but they just don't understand the bill at all. ”
— Henry
November 19th, 2021
Good afternoon, Henry. Thank you for bringing this to our attention. We are truly sorry for the inconvenience you have experienced regarding your bill. You are an important part of our family and we would love to further investigate this matter, please feel free to contact us by phone at 888-305-3828, or through our Live Chat department at www.directenergy.com, we will do our best to solve your concern. We look forward to hearing from you soon. Thank you for the feedback. Have a beautiful day! - Sophie / Digital Care
Finally the error in my bill has been corrected. Thank you!
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(5 / 5)
Best electric company
(5 / 5)
“
I recommend it 100%The best rate, honest,they don't take advantage of their customers,, excellent customer service ”
— Belem Gonzalez
September 12th, 2021
Good afternoon, Belem. Thank you for sharing this nice review with us. We hope to have the opportunity to be your trusted electricity supplier again in the future. Thank you for the opportunity you gave us to serve you. Please feel free to reach us anytime you need us, we'll be waiting for you. Please take care and be safe! - Sophie / Digital Care
