Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
“
After being with maybe 3 other companies, and receiving horribly high bills, we decided to make a change. My mother suggested Direct Energy and everything has been great since then. During the summer, we receive low bills, ones that are "almost to good to be true". But there is no surprise, it ends up being exactly that. I love this company. During winter, we also get incredibly low prices. Right now, we have a wonderful plan where we received the nest and a great plan for three years. Thank you, Direct Energy! ”
— Best choice we could have made
August 14th, 2017
Wow! Thank you so very much for this feedback. We are glad that you are able to see a savings while being with us. Customer feedback is super important to us, so be sure to let us know if you have any other suggestions. Have a great day! -Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Customer Service
(5 / 5)
“
Melinda was very helpful and answered the question I had. ”
— Minerva
August 4th, 2017
Thank you for this feedback. We are glad to hear, Melinda was able to assist you with everything you needed. Please don't hesitate to reach out if you need our assistance again. -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Transfer Service via Chat
(5 / 5)
“
Online chat for transferring service was so easy. I was having a hard time online verifying new address, but upon chatting with Kelsey she helped me process change. She was fast and had no problems what so ever!! ”
— Sonia Gonzales
August 4th, 2017
Hi Sonia. We will be sure to give Kelsey recognition for this! Thank you for sharing your personal experience! Have a wonderful day! -Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great service
(5 / 5)
“
EXCELLENT CUSTOMER SERVICE! Paige is the person I spoke with today on my live chat and she was Awesome! The plan I renewed with was the Give Brighter Plan. The Give Brighter is a plan that includes a Luci Light for our home. This is a solar powered, inflatable, waterproof light for you to use in your home. In addition, as part of this rate, they donate one of the Luci lights on my behalf to a family in a developing country that lives without electricity. Whereas, the Live Brighter is just our regular everyday plan without any promotional items. The price per kilowatt was exactly the same (which is still cheaper than the other guys) and we're locked into this rate for another year. The Luci Light program is wonderful and it gets you a free light too! WAY TO GO DIRECT ENERGY! ”
— Tiffany D
August 3rd, 2017
Hi Tiffany! Thank you so much for the kind words. We are so excited that you enjoy the Give Brighter plan as much as we do. Please be sure to share this with your friends and family, and provide your referral id number so after they enroll with us, you can get a referral credit and they will also get a referral credit! Thank you for the feedback. Have a fantastic day! -Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
New agreement
(5 / 5)
“
Kelsey, was a tremendous help. ”
— Jose Baez
August 1st, 2017
Glad to hear this! Thank you for this review. We will be sure to let Kelsey know she did a wonderful job helping you! -Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent customer support and perks
(5 / 5)
“
Excellent customer support and perks ”
— Chandra
July 26th, 2017
Thank you Chandra! We appreciate your feedback! Customer feedback is very important to us, so we are happy to hear of your experience! Have a great day! -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great Experience & Service!
(5 / 5)
“
Customer service representatives are attentive, quick, and resolve issues and answer questions promptly and appropriately, we will continue to use Direct Energy for our electricity needs. ”
— srand7
July 25th, 2017
We understand how important it is to get your issue resolved quickly, and to be available to assist you with questions you have as well. We are glad to hear of this awesome experience you have had. Please don't hesitate to contact us if you need anything! Thank you for being a loyal customer! - Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
great
(5 / 5)
“
everything went smooth on the sign up and renewal ”
— Roger K
July 22nd, 2017
Glad to hear the sign up and renewal process was easy for you, Roger! Thank is what we want for all of our customers! Thank you for choosing Direct Energy! Have a fantastic day! -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Billing
(5 / 5)
“
Great experience ”
— Singh
July 21st, 2017
Glad to hear you had a great experience. Thank you so much for leaving your feedback! Have a good day! -Cole
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
It's better to call when you renew!
(5 / 5)
“
They search and see how you are as a customer and give you the same rate as you had or better! ”
— Adam M.
July 20th, 2017
Thank you for sharing your personal experience with us, Adam! We understand saving money is very important to our customers, so we strive to ensure we offer rates that are reasonable. We hope you have a fantastic day! Thank you, -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Chat Online
(5 / 5)
“
I am a new customer, I had some concerns, because I spoke to a lady with a very strong accent and couldn't understand her. I decided to view my contract online and had some questions. I decided to chat, rather than talk to somebody that I wouldn't be able to understand. I chatted with a wonderful lady by the name of Paige and she answered all my questions and concerns I had. Thank you Paige! ”
— Sara
July 19th, 2017
Thank you for the feedback, Sara! We are happy to had a great experience with out chat agent Paige! We will be sure we give her props. Thank you for being a Direct Energy customer! Don't hesitate to contact us if you have any concerns or questions! All the best, -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
I got answers for my query
(5 / 5)
“
It was very easy to get the answers for all the queries over chat. ”
— Gues
July 14th, 2017
We are glad to hear that you had a good experience when you chatted with our chat team! We appreciate your feedback! Have an awesome day, Gues! -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
online chat
(5 / 5)
“
I have phone anxiety, so I went to the online chat. My contract was up, and I wanted to see if there were any lower rates. Kelsey was so helpful, I found a lower rate, and I had no anxiety! Super easy, super helpful, and super fast! ”
— Emma
July 14th, 2017
Hi Emma, we are so happy to hear that you had a wonderful experience with our chat agent, Kelsey! We can understand how calling is not always the preferred option for all of our customers, so we are excited to have chat as another option for our customers to take advantage of. Please don't hesitate to reach out if you need us! All the best, -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Great service
(5 / 5)
“
Chatted with Kelsey. Very nice ”
— Tish B.
July 5th, 2017
Thank you for the feedback, Tish! We are happy to hear that chatting with Kelsey was a nice experience for you. We will be sure to let her know! Have a wonderful day! -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Help with selection of Military rates.
(5 / 5)
“
The Direct Energy Chat contact was able to walk me (an existing Direct Energy customer) through the selection of the available Military rates offered, and where the Direct Energy software left me at a dead end with no way to obtain the rate I wanted, was able to verify my Vet status and get me signed up for the renewal rates. The representative was polite, knowledgeable, did a Good Job! ”
— Happy Vet
July 5th, 2017
Good afternoon! We are so excited to hear of this experience. This is fantastic! Thank you for the feedback, and for your business! All the best, -Jane
Thank you for the feedback! We are happy to offer free weekends to our customers to allow them to save money! Have a wonderful day! -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Wonderful
(5 / 5)
“
Megan was so helpful, and nice. Helped me with my bill. ”
— Ana
June 29th, 2017
Thank you for the kind words, Ana. We are glad to hear Megan was so helpful when you reached out for assistance. We will be sure to give her props for this! Have a wonderful rest of your day! -Jane
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent Service
(5 / 5)
“
I had to delete my 2 stored payment methods as I had to cancel my service due to relocation from USA to India and I got all the help and support from Kesley to remove those, Even though I am not a direct energy customer. Thanks to taking care of my request and you guys rock when it comes to assisting the customers. ”
— Gaurav Singh
June 27th, 2017
Thank you for the review Gaurav! If you ever have any questions please let us know! You may reach us at dedigitalcare@directenergy.com. Sincerely, - Henry
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Excellent company
(5 / 5)
“
always resolve my problems on time ”
— Morales
June 22nd, 2017
We're glad you love our products and services Morales! If you ever have any questions you can reach us via email by contacting us at dedigitalcare@directenergy.com. Have a great day! - Henry
Billing and Account Management
Customer Service
How likely are you to recommend
Order Experience
Price, Plans and Promotions
(5 / 5)
Direct energy
(5 / 5)
“
They are great!! ”
— Ashley
June 15th, 2017
We appreciate that so much Ashley! If there is ever anything we can do to assist you further or answer any questions you might have, you can always email us at dedigitalcare@directenergy.com for more information. We hope you have a great weekend! -Kate
