Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
“
Reliable electricity company, with an outstanding customer service. Multiple plan options from month-to-month to free-weekends contract. Highly recommended. ”
— Rolen
June 14th, 2017
Rolen, thank you for recommending us to your friends and family! We are always happy to hear our customers are satisfied with the service. Have a great day! -Jane
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(5 / 5)
Direct...And to the Point
(5 / 5)
“
Just renewed for another 24 months with Direct Energy. Easy-peasy and such a pleasant experience compared to some of the companies I have had to deal with recently... ”
— Estisfrmtx
June 8th, 2017
Thank you! We are glad you have decided to renew with Direct Energy! We appreciate your business and hope to continue being your provider for many years! -Jane
Billing and Account Management
Customer Service
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(5 / 5)
Direct Energy - Customer Service
(5 / 5)
“
hi - I was having a problem on the main website and I chatted with Megan and she resolved all my problems quickly and efficiently. I plan on referring my friends to Direct Energy. ”
— Megan
June 7th, 2017
Wonderful to hear! We will be sure to let Megan know, you had a great experience when you chatted with her! Thank you for referring your friends to us! Have a great day! -Jane
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(5 / 5)
Great experience with prepaid and now monthly billing experience
(5 / 5)
“
Good company, great customer service with lots of choices between plans. ”
— Lillie Fortenberry
June 6th, 2017
We're so happy you love the service Lillie! Thank you for the feedback. If you ever have any questions please feel free to send those to us at dedigitalcare@directenergy.com. Sincerely, - Henry
Billing and Account Management
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(5 / 5)
Awesome and speedy customer service proivided by Megan
(5 / 5)
“
Megan was on the ball getting me links to check out different plans for energy for my house hold. What a great experience it was dealing with her. She had a lot of patience and was very knowledgeable for my questions in need. She was Happy through the entire chat, it was like I could see/feel her smile as she worked/chatted with me on the different plans that your company provides. I will for sure recommend this to everyone ”
— Sabrina Booth
June 1st, 2017
We appreciate the wonderful words and great rating, Sabrina! We are glad to hear that Megan was able to show you other plans we offer! We will be sure to get this positive feedback to Megan! Have a great weekend! - Ally
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(5 / 5)
Would recommend this company to anybody
(5 / 5)
“
I have been with Direct Energy since 2015, I have had a great experience with them during these years and I recommend them to everyone. Their prices are great and the customer service is awesome. ”
— Awesome plans and customer service
May 30th, 2017
Good Afternoon! We appreciate your loyalty to us and we are happy to hear we could meet your electricity needs. Have a great day! - Ally
Billing and Account Management
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(5 / 5)
refund on a credit balance
(5 / 5)
“
I have been waiting too long for the refund. Melinda was a lot of help in trying to take care of this business. ”
— Daniel
May 26th, 2017
Hello, Daniel! Thank you for the review and we are happy to hear that Melinda was able to assist you! All the Best! - Ally
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(5 / 5)
My experience
(5 / 5)
“
It was great easy with no problems and keeping updated. Thanks ”
— Derald Jendersee
May 19th, 2017
Thanks for the awesome rating, Derald! We appreciate your business! All the best! - Ally
Billing and Account Management
Customer Service
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(5 / 5)
Many years of good service
(5 / 5)
“
I've been with Direct Energy and have been very satisfied. I like the fact that I can sign up for a new program before my program expires. If I see that a lower rate is being offered by you while mine s still in effect, I want the lower rate. ”
— None
May 18th, 2017
Thank you for the kind words! We aim for great customer service and we are happy to hear you are taking advantage of our competitive rates! Have a great day! - Ally
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(5 / 5)
FANTASTIC
(5 / 5)
“
NEVER BEEN HAPPIER KEEP IT THE WAY ITS GOING ”
— L R VELAND
May 18th, 2017
We are happy to hear we are able to satisfy your energy needs! Thank you for the great rating, L R! All the best! - Ally
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(5 / 5)
Going on 3 years
(5 / 5)
“
I love Direct Energy and I don't plan to ever change companies. As a first time house owner I looked everywhere and Direct Energy had the best prices!!! ”
— GVILLA
May 18th, 2017
Thank you for the great rating, Gvilla! We appreciate your loyalty and look forward to servicing you in the future! Have a great day! - Ally
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(5 / 5)
Best electric provider
(5 / 5)
“
The best electric provider by far. I have been with two others in the past. Direct is five stars in every area. I have recommended to all my family and friends. ”
— Eastex3
May 18th, 2017
Good afternoon.Thank you so much for the amazing feedback! We are so glad to hear that you highly recommend us to your friends and family! That is amazing. Thank you so much for your loyalty! Customer satisfaction is very important to us.Have an awesome weekend. -Jane
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(5 / 5)
i love my low bills!!
(5 / 5)
“
I am usually very pleasantly surprised by my low bill! I would definitely recommend Direct Energy! They are fair and have really good customer service. ”
— Karen
May 18th, 2017
Hi Karen. We are always looking for ways to help our customers save money, so we are pleased to hear that you are able to save while being our customer. Thank you for taking time to share you experience. Have a great day! -Jane
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(5 / 5)
The Best Electric Provider in Texas
(5 / 5)
“
Everything is Good with these people ”
— R Alfie
May 18th, 2017
Thank you for the review, R! We are always here, if you need assistance. All the best, -Melinda
Billing and Account Management
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(5 / 5)
Direct Energy Evaluation
(5 / 5)
“
I received help from your employee, Jason Simpson, He was very courteous and efficient with the aid he gave me. ”
— Jason Simpson
May 18th, 2017
dx
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(5 / 5)
Great service
(5 / 5)
“
Have been a customer for more than 2 years great service. ”
— Pharmacist
May 18th, 2017
Thank you for the great review! We appreciate your loyalty. Have a fantastic day! -Jane
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(5 / 5)
Happy Customer
(5 / 5)
“
Was Amazing company also had first choice now both great companys would recommend this company to anyone who need electricity ”
— Ammar S.
May 3rd, 2017
Hey Ammar! Thank you for your review. We are excited to know you are happy with your service. Thanks! - Ally
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(5 / 5)
My Review
(5 / 5)
“
Very good experience. Easy to renew on line and phone call. I'm on a budget. No issues to mention. ”
— Tony Segro
April 25th, 2017
Sam, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
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(5 / 5)
It's all true!
(5 / 5)
“
For years I did not believe my energy bill could be lower than what I was paying with TXU. That is until Direct Energy. Wow! What a difference! There was a hiccup in getting my order registered but even that was resolved in an hour and, just like that, I started saving money. Thank you, Direct Energy! ”
— Janine S.
April 22nd, 2017
Janine, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
Customer Service
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(5 / 5)
Renewed
(5 / 5)
“
Have renewed our Direct Energy contracts at both our home & weekend house. Have been very pleased with our service. ”
— Allan
April 22nd, 2017
Allan, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's and great customer service is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
