Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.
Thank you for the wonderful rating Martha! If you ever have questions please feel free to email those to us at dedigitalcare@directenergy.com. Sincerely, - Henry
Billing and Account Management
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(5 / 5)
Direct Energy
(5 / 5)
“”
— GL
April 22nd, 2017
Thank you for the wonderful review! If you have any questions or concerns please send those to us at dedigitalcare@directenergy.com. Thanks! - Henry
Billing and Account Management
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(5 / 5)
Five Big 5's!
(5 / 5)
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All service parts were excellent. ”
— Tom Fraser
April 22nd, 2017
Tom, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
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(5 / 5)
amazing company!
(5 / 5)
“
i love direct energy, finding this company was honestly the best and i must say i am beyond happy to have switched from NEC to Direct Energy! ”
— Virginia
April 21st, 2017
Virginia, we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
Billing and Account Management
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(5 / 5)
Glad I went with Direct Energy
(5 / 5)
“
This is my third or fourth year with this company. Yes, the cost just went up a little but they are still less than other options so I will stay with them. Also they have a wonderful customer service group. ”
— Gerry C.
April 21st, 2017
Gerry C., we want to thank you for being a loyal customer. Providing rates that are affordable for our customer's and great customer service is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
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(5 / 5)
Excellent prices and customer service
(5 / 5)
“
The best electric company I have ever done business with. Excellent ”
— B Williams
April 21st, 2017
B Williams, we want to thank you for being a loyal customer. Providing great customer service for our customer's is something that is very important to us. We appreciate your feedback. Have a good day! -Rose
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(5 / 5)
My review
(5 / 5)
“
Good ”
— HC
April 21st, 2017
We're glad you enjoy the service HC! If you have concerns you may send those to us at dedigitalcare@directenergy.com. Sincerely,- Henry
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(5 / 5)
GREAT COMPANY
(5 / 5)
“
Have always had good service looking forward to being a loyal customer for years to come ! ”
— michael j.
April 20th, 2017
Thank you, Michael. We look forward to serving you for years to come. Have a great week! - Ally
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(5 / 5)
Outstanding
(5 / 5)
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Best of the best ”
— Robert briseno
April 20th, 2017
Thank you for sharing with us. Have a wonderful week! - Ally
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(5 / 5)
Good and prompt service.
(5 / 5)
“
the Representative immediately lowered our rate and we renewed our contract in no time at all. He even made it retroactive for the previous month. ”
— The Sellers
April 20th, 2017
Thank you for renewing with us. We are glad we were able to make the contract renewal quickly and to your satisfaction! - Ally
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(5 / 5)
I don't worry about anything
(5 / 5)
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Fast to order and connect and extremely affordable ”
— G.S.
April 20th, 2017
Thank you for leaving us a rating! We are glad we were able to meet your needs. - Ally
Billing and Account Management
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(5 / 5)
Good experience
(5 / 5)
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No issues thus far and easy to transfer ”
— BB
April 20th, 2017
We are happy to hear your transfer of service went smoothly. Have a splendid week! - Ally
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(5 / 5)
No problems here
(5 / 5)
“
Never had an issue with Direct Energy. Customer service is friendly and knowledgable. Will use them over and over for my energy needs. ”
— Mpd
April 20th, 2017
We love hearing about our customer's experience. Thank you so much! - Ally
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(5 / 5)
Excellent Company
(5 / 5)
“
You guys need to keep up the good work that you are doing. ”
— Direct Energy
April 20th, 2017
Thank you for the encouragement! We will continue to improve processes to provide the best customer experience possible. - Ally
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(5 / 5)
Great Customer and Chat
(5 / 5)
“
Melinda from Direct Energy was great from Oklahoma, straight to the point, saving me hours of searching on the web...She took the time to listen (read) and answer all my questions very quickly... It's not just the rate what counts, it's the whole experience! ”
— Andres Martinez
April 11th, 2017
We completely agree and we strive to make the whole experience exceptional. We will be sure to pass on your feedback to Melinda. Many thanks. - Ally
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(5 / 5)
great service
(5 / 5)
“
Online chat was very helpful. ”
— charles
April 10th, 2017
Thanks for letting us know you like our chat functionality, Charles! - Ally
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(5 / 5)
Excellent Customer Service
(5 / 5)
“
They get to the point and handle it professionally and efficiently. Am very happy with my service and my rates. ”
— Maria
April 7th, 2017
Hello, Maria! Thank you for your feedback! We are thrilled to hear you are happy with our service and rates. Warm regards. - Ally
Billing and Account Management
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(5 / 5)
There's No Other
(5 / 5)
“
I am not sure how long I have been with Direct Energy but I remember when they first came to my house years ago and told me of the fixed rate from them. I was interested and would not want to lose them. It is one of the best deals that I have ever made. ”
— Ellen Steffens
April 3rd, 2017
Thank you, Ellen. We are glad we were able to service your needs from the time you signed up with us until now. We appreciate you remaining a loyal customer. - Ally
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(5 / 5)
Help me out on my account
(5 / 5)
“
Thanks so much ”
— Thanks
April 3rd, 2017
Thank you for taking your time to rate us. Kind regards - Ally
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(5 / 5)
EXCELLENT, QUICK ASSISTANCE
(5 / 5)
“
I just used the chat to move up an order I had placed. It took less than 5 minutes to type, wait, and end conversation! Thanks for great service!! ”
— Heather G
April 3rd, 2017
Hello Heather! Thank you for your feedback. We are glad we could assist in a quick result. All the best. - Ally
