Eversource -- Profile Analysis

Theresa is the name of representative that assisted me.
To be clear, Im writing in hopes that you as I agree that great customer service must be acknowledged.
Your company is fortunate to have such well versed and well informed and patient individuals in your employment.
Thank you Theresa for all your help.
Thank you Eversourse for employing her .

I was attempting to add my boyfriend to our bill for proof he pays the bill so that we could rent a car to see his family, and the lady, Jenn, that I spoke to was outstanding. She heard what I needed, spoke to me like a person, understood the urgency and sent me exactly what we needed in a matter of seconds. Its employees like Jenn that keep customer service alive! Thank you tremendously Jenn!

Had a great experience through a difficult account setup. I had a very friendly and personable representative although I forget her name. Normally these calls are a pain in the ass, this one was enjoyable.

Just wanted to come by and acknowledge Christens great customer service. She went above and beyond to provide me help and give me any information that is important for my family and their needs. She truly loves her job and has great skills to get the job done in a quick and thorough manner. She covered all questions and concerns.

I just wanted to thank the crews for Eversource for risking their lives and health while trying to restore power outages during bad weather and storms! I appreciate all that you do!!

EVERSOURCE IS THE BEST ELECTRIC COMPANY THAT DO WORK WITH YOU AND TREAT YOU WITH THE UPPER MOST RESPECT. IF YOU HAVE A MEDICAL ISSUE OR ANY KIND OF HARDSHIP EVERSOURCE WITH WORK WITH YOU AND HELP YOU OUT IN WAY POSSIBLE. JUST BE HONEST AND EVERSOURCE WITH WORK OUT A PAYMENT PLAN THAT YOU CAN PAY.

We just moved to a new house this past April and Eversource has been there with us every step. The one time we did lose power they were able to quickly restore us. I love that you can pay online. When I have questions I am usually connected to a live person quickly with an effective resolution. They also had the best pricing at the time we decided to purchase.

Eversource provides quality service. They ran a promotion and subsidy a few years ago and we were able to install a more energy efficient furnace at a fraction of the cost. They are like CL and P but with better customer service

I am on the budget plan that ever source offers. It's great because I know exactly what I'm paying every month and don't have to sacrifice comfort for a lower bill! Rates are great!

Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have to wait for a representative to come to the house, it was all done via telephone, giving us more time to take care of our move. We were able to stop service and start service without any problem at all.

The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was easier to navigate. It's not very clear on how many KWh I used per month.
Price is competitive, and not as fluctuating like a third party supplier.

The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers.

I have been an ever source customer for a few years now. They always keep us up to date if there is a power outage, and whenever I have to call they are pleasant and helpful.

We lived in Ellington CT and Eversource was our supplier of both electicity and gas. We have since moved, however during our two years with Eversource, we never had any problems, we had our service connected and disconnected in a timely fashion, customer service was helpful and responsive, and billing and payment was easy online. Would highly recommend to anyone.

On Friday afternoon 4/3 we heard a loud noise and our power went out. I called Eversource and spoke with a helpful customer service rep who was calm and reassuring. I was then contacted by text and phone with status updates. The power was restored before the estimated time. During this very difficult time I want to say how much this was appreciated not only by me but by the other 92 people who were affected. Please thank the crew who gave up their evening and worked to restore power quickly, especially since we all need to stay at home. There are many things I don't think I'll ever take for granted again, and electricity is definitely one of them. Thank you!

Thier customer service is pretty good, the people are polite and answered my questions well, and were nice and patient. I liked how polite they were. Thier prices are decint, and thier plans are pretty good too.

Eversource was one of the only companies offered where I live so I had to choose them. I was a bit worried about them at first, but I have to say that they are better than I expected. They have been really consistent and easy to communicate with. They are fair with their prices and have good service. I have experienced a few power outages but they were quick to resolve that. Overall, I would say that they are a fair choice

Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have to wait for a representative to come to the house, it was all done via telephone, giving us more time to take care of our move. We were able to stop service and start service without any problem at all.

The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was easier to navigate. It's not very clear on how many KWh I used per month.
Price is competitive, and not as fluctuating like a third party supplier.

The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers.

The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else (more than 80% of my bill normally).

I pay more for delivery charges then my actual usage. This is a ripoff.

Every month this year our bill has increased and we are using the same amount of energy. Our bills are almost high as summer bills

I paid my bill using their Speedpay system a say before it was scheduled for shut-off. I came home from work the next day to find that my electricity had been shut off. Customer service closes at 6:00 pm, and there's nothing you can do until the next morning, meaning everything in your fridge is ruined.

I went online again, and saw a message that they are having trouble with the Speedpay system. They made no effort to contact me about this before shutting off my power. Eversource is awful!!!

Long wait on hold, had to jump through loops to talk to a real person.
When my account was created, I was rejected based off low credit (I'm young). I was never notified of this, and had to call 4 or 5 times before anyone was able to help me that wasn't completely incompetent.
Will never recommend to anyone.

They are awful with completing a final bill once you move an have paid your bills!!! They send you a random bill, aka "Takes 5 weeks to generate a final bill" per their customer service.

I live in Massachusetts. My latest gas bill was broken down into a $14.00 usage charge, plus $66.00 for delivery. How does it cost $66.00 to deliver $14.00 worth of gas? Thats like buying a $10.00 item on EBay and pay paying $47.14 for shipping. Who else but a state-sanctioned scam could get away with this kind of usury? Politicians need to address these crooks ASAP. Im calling my state representative in the morning. Enough is enough.

If you are upset because the rates are never stable, just continue going up with all kinds of hidden fees, move out. There are more affordable parts of the country to live.

When some person in cash applications applies your Electric payment to your Gas account. Now youre getting shut off notice for Electric. NOT THE FIRST TIME. Get it together people!

I live on Run Hill Road in Brewster, MA. My Eversource electricity is provided by an underground main line that is over 30 years old and services 9 houses. This line has failed 5 times in the last 12 weeks (6/4/22, 6/6/22, 7/4/22, 8/20/22, 8/25/22) in addition to failures last year. Each failure resulted in 4 to 5 hour power outages. Each failure was repaired by patching the main line. The main line is rotten and will continue to fail. Eversource continues to provide unreliable electrical service and patch the rotten line rather than replace the line. How many times does the line have to fail before it is replaced? This service is unsatisfactory.

I was shocked to receive a Disconnect Notice after just two weeks of the bill due date. Their Autopay didn't work for the first month, even though I had set it up in their system. Did I mention their Supply charges are overpriced and it takes more than 2 months to switch to a 3rd party supplier for a new account while they gouge profits? Unfortunately, there is no other Delivery provider in my area.

Since my electric bill has tripled in the past few months, I made the mistake of calling my provider Eversource to make a simple request... which was.,.... and hold on to your seats folks..... " Can someone please come and check my meter?" At which time I was placed on hold for 20 minutes, talked over, and told that Eversource has no electricians and no ability to perform this task. I, however, could do it myself by turning on and off the breakers or hire an electrician to come and do this for me. After arguing with 2 separate depts and providing my SS number, home phone, acct number, address, 4 times, I was re rerouted to another dept who invited me to drive to New Briton CT to watch them perform the test because they can't come to my house. Many Americans may be returning to candlelight if this continues! Good Luck Folks!

Bills are insanely high, total price gougers, higher than ever by far, and they have power outages, more common than ever. Why are we paying more for less ?

Terrible company to work with in most situations. Because of where I live I am forced to use them for service. Recently, I had a room mate run up my electric bill. I've been trying to pay it down since. Last month I received a shut off notice. I called to figure out an arrangement. I had $400 but they demanded 440 to set up anything. I didn't have the extra and they said there was nothing they could do that was less than the 440. I have given them $650 without contacting them in the last 30 days but they dropped off a shut off notice. When I called them, they still refuse to take less than 400 for a payment arrangement down payment and want 400 monthly on a $680 balance. Yes, it's behind and that's not good but $650 was over half the bill. To be as heartless as the representative was takes a real vile person.

I used constellation energy as my supplier and they would not/did not cancel my accont despite claiming they had and instead switched my account to 3x the going rate and overcharged me for 3 winter months despite thei and is now shutting me off without adjusting my bill.r lies and overcharging me eversource was right in it with them

Eversource upgraded my gas meter and following the "upgrade" my water heater doesn't work. The workers clearly had never worked on a tankless water heater before, didn't have anyone more experienced to advise them and had no idea how their property damage claims system would work. Additionally, they were rude/juvenile and were playing something like Red Rover with my trash bins before their work day had started. Yikes!

They can't figure out how to reset a transformer to restore power to entire neighborhoods with no trees or lines down.

I tried to establish a natural gas account in Worcester, MA with eversource. The phone numbers lead to a virtual AI to direct your call. Seven people down the road, I am still told, " I am sorry I cannot help you with establishing your account, let me connect you with the correct person." Never made it to the correct person. Still on hold 2 hours of time thus far...

I have been on hold 59 minutes and counting. Since 9:30 a.m. today, February 20, 2024. Cannot get a person on the phone to simply verify my service has been transferred, and to take my payment. Absolutely horrendous service.

How is it possible a company can change it's account numbers without providing any information to the customer? Did someone try to create the most annoying way to make a change like this without any regard to the impacted customers?

I tried to set up an account, they gave me an account number. When I tried to make my payments, they said that the account number was invalid. I waited on the phone for hours, for multiple days. Not a single customer service person helped me, all of them redirected to another number which made me wait for an hour again. They have the worst customer service and operational procedure I have ever seen. Trying to pay my electricity bills should not be this hard. No one helped me and I still could not pay my bills nor open an account that is in service. They are threatening to cut my electricity off but also not helping in any way.

Extremely high prices they do not help you in any way you sit on the phone for hours there answering service is the worst ever there lucky i had to give any stars at all

I was on the phone for way to long and the customer service agent was unable to explain an additional bill that was added to my account in a simple easy-to-follow way and kept changing what they were saying. Very frustrating. Said at one point that I hadn't paid my bill on time when I had. Overall not a great experience.

Had to spend a week trying to activate electricity in my new apartment. They could not find the correct address I had to find out the last name of the last tenant yo be able to find the apart that sits in a major street. Unknown to me I had about 100 dollars owed to eversource, they sent it to a collection agency who emailed me. I paid the debt in full 2 weeks later I call up to ask about it, it still shows I owe the debt. Very RUDE women answering those calls, they don't listen and talk over you when you're trying to explain your situation, eversource is worst thab dealing with cable, they are expensive and their costumer service SUCKS

My service was disconnected this morning. I received disconnection notice after disconnected We had a death in the family in May. I missed my payment. I received the disconnect letter after service was shut off for $194.36.
I paid my entire bill. I was then told this will take 24 hours to be reconnected. Eversource has already taken money from my account. Still insisted this was policy!!! If you plan on continuing your outrageous service and delivery charges we certainly deserve human decency!

Trying to have my electricity turned on for my business and have been waiting over a week. Sent several emails and called and left messages. Nothing! This company is a joke.

Got a letter stating our meter needed to be replaced. Made the appointment. Appointment canceled with no notice. Rescheduled apt and they never showed.
For shame! Incompetent liars.

Eversource has not changed over from Northeast Utilities when it comes to customer service. They still have the same rude and heartless phone service employees. Although the service has slightly gotten better since Eversource took over, it still doesn't know how to communicate with customers. Their prices are high but the service is slowly getting better.

The will gouge you. After you sign up need to find a discount in another company

The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else (more than 80% of my bill normally).

The monthly delivery service fee is excessive. The delivery fee for my small professional office is 20x that of the electrical usage. The rates
for non-residential customers are very high. While you can shop the supplier, there is nothing one can do about the rest of the bill.

Eversource shut off power mid winter in 26 degrees. It takes a full day until they have the time to flip the switch back on. No notice. No attempt to email ( we have paperless billing) no phone calls. This is outrageous.

Absolutely astounding how they are getting away with all these service charges which total MORE than the actual energy used.

I made a payment to eversource that was accepted and confirmed but never actually went through. I wasnt notified about this otherwise I would have re-submitted it. So 7 days later my power was shut off. So I contacted them to get things cleared up and restore my power. Long story short even tho I paid the ridiculous amount of money ($310 security deposit) they wouldnt turn my power back on until the next day! This was the first time this has ever happened to me and They wouldnt work with me in any way possible. Very bad customer service, if I could I would change providers.

I have had so many problems with eversource. A few of these problems resulted with me losing my heat in the winter and losing electricity (AC) in the summer. I once had a past due bill because of them, my email and account said the 20th but then my electricity was shut off July 11th. So I paid the bill immediately but they cant turn it on until tomorrow. Mind you Im on the 3rd floor so it gets very hot. Terrible company.

The customer service reps might as well not even be there because all they do is read info off the screen which you can see for yourself online. They hang up on you, they laugh when youre upset, they repeat the same scripted responses. Theres nothing we can do. Theyre too big. They stomp all over us and we have to take it.

The customer service with Eversource is awful. The employees are unkind, disingenuous, and not very helpful. Our electric bill is outrageous and we live in a house that is fairly new (built in 2008).
Their billing department employees are uncaring and display little empathy for fellow CT residents. The supervisors in the financial dept. are even worse. It appears this company doesnt care about the residents in the great state of CT. Its about the almighty dollar and getting paid. Not making sure that families have heat during the frigid winter months. Disappointed.

I called in because my power was unrightfully shut off. They said my bill wasnt paid in October or November when I had bank statements that proved otherwise. They asked for $600 for my power to be turned back on and another $107 on my next bill because they screwed up? Now Im home freezing with the stomach bug because of these ASSHOLES. Not to mention their customer service blows and their escalation team is a joke - no one can do anything but break laws, scam people and be rude as hell there.

I just moved into my apartment. Im currently 39 weeks pregnant and its winter. My service was disconnected without warning. No one called or emailed, they only claimed they sent a notice to my mailbox, which is impossible because its broken. Theres no emergency technicians to fix urgent situations after hours or on weekends. So rather than being empathetic, the call center is rude and tells a 39 week pregnant woman to go to a hotel or relatives house and try back on Monday. Ive never received a bill and was never notified that my service was conditional until they received a copy of my drivers license. So now Im without power in 20 degree weather at full-term pregnant and they dont care to rectify the situation quickly or make it a priority it even for Monday. Im just told to try back when they are open on Monday. Its completely irresponsible to not have protocol in place for urgent situations and the call center is completely incompetent but they are aware that this bull crap is completely legal, so they dont care. I cannot wait to talk to a manager on Monday to hear their excuse for the absence of actual customer service.

No one there is on the same page regarding policies. Many problems occur with billing, matching payments, etc. Many uncooperative, unprofessional and un knowledgeable employees!!!!! So much better when it was CL&P!!!

Second time this year ever source has left us without power for days one week during the broiling hot summer and now they have stolen Christmas day from us although allegedly having crews "strategically placed throughout the state" It's below 20 outside now there is no hope of power until midnight tonight We are on day number two and have completely missed Christmas and it's bitterly cold inside the house why is this acceptable? Why is the rest of the state being restored while the western part of the state is still a disaster and no power for day number two? Eversource is the Grinch that stole Christmas and left us to sit in the dark and cold. They couldn't care less about how they treat their customers. If you can get to a human being they just give you lip service and downright tell lies . What makes this even a more bitter pill to swallow is the outrageous amount of money they are charging for their service or lack thereof

Sad Customer service reps with eversource do NOT know how to do their jobs. Literally, its never about the customer experience, just them need to be right. Disgusting attitudes from 3 of the CSRs so far and they need to check themselves, since they dont know how to get someone to come and check my meter. Fools.

I have paid bills i saved from 2018, 2019, and 2020 the charges are more and more. No heads up or email about it just BOOM here's your bill with new Eversource charges. You are about to lose a loyal customer if those charges keep rising.

They make an enormous amount of money for very poor service

Eversource has monopoly on energy delivery in CT. Even if you pick a different supplier, you will pay at least double your cost per kilowatt for the privilege of delivery. Delivery works great unless there is a storm or other issue. Although the delivery charges are supposed to pay for maintenance etc of lines so that if there is an issue with a storm, Eversource is prepared. Please. Eversource is a for profit company and everyone who moves to CT is shocked at the price not only of supply but more, of their delivery charges. Here are some stats: Eversource profits Feb 2021: $1.2 billion. 2019 profits: $909.1 million. 2018: $26.3 million. You do the math. Poor service, steadily increasing rates and my goodness, profits are going from millions to billions. With continuing unreliable service.

I have been trying reach out customer service for the past 2 days.. might have atleast 5 or 6 times a day.. never got right person. Instead always there are numerous automated voice messages..
added to this.. they will say enter the account number and if you enter them for routed to some who will ask again account number and always .. always you will be on hold for atleast 30 minutes to 1 hour

Every single representative that I talk to after being on hold for more than 30 minutes says the same thing: I dont know why this is happening to your account. This is so weird. Let me transfer you to a senior representative . Then I get transferred after 30 min and its not a senior rep and I have to explain all over again! I literally think they are scamming me. Shady company!

The worst monopolistic company in America. If we had a choice to switch to another provider we would do this. As a small business company with a small rental building, we are not happy with their services at all! We have to deal with this company that can't even train its employees properly. They never know who said what previously, they never can address any questions, they never can explain why they didn't send the bills for 6 months, and then suddenly we got one with total charges for 6 months. They have a mess with their meters for tenants, making mistakes every other year and charging us, the owners, for them. Good luck trying to figure out what you were charged for. Looks like it's easier for us to pay extra to them than dealing with their customer service.

Reported that there was a tree down on my street, go outside to look and there is no such thing yet somehow ever source worked for 12 hours minimum to repair a line in the dead of an 80 degree overnight heatwave

Eversource shut off our electricity after a billing error on their end and did not make any effort to reach out to us beforehand. As a result our electricity will not be turned back on until tomorrow.

We have autopay setup and our most up-to-date contact info on file. Given our current climate, a lot of individuals are working from home. This situation is unacceptable, especially because this is not the first time it has happened. Will be searching for a new company, with a more organized billing system.

Tried to work out a plan to pay bill and since my service was cancelled they didn't care at all. Only want to send me to collections even though abusive ex now has a new account at same address because he refused to get service until I cancelled.

Tried to work out a plan to pay bill and since my service was cancelled they didn't care at all. Only want to send me to collections even though abusive ex now has a new account at same address because he refused to get service until I cancelled.

Ive been with eversource for over ten years and normally have no complaints. I hate that they are the only provider around because as of recently their prices are sky high!! I had a issue with my recent bill being double what I would normally pay and I was told nothing can be done and unfortunately I have to just deal with the high rates. After missing 1 month of payment a notice was sent out to cavern my services and a week later someone came and turned my power off even though my payment was pending. Then to have my services turned back on they charged me to pay my bill again because it wasnt processed on their end and also an additional $110 to get services turned back on same day. I have small kids so I cant wait till the next day which I was told that I would also be required to pay $50 to turn on next day. I would not recommend solely based on my experience today. In my 10 years Ive never missed a payment or had issues and the one time I missed a payment there was no compassion and I was forced to pay extra money on top of the increase of my services. If I had another option in provider I would leave in a heart beat. And because they know they are the only provider in the area they take advantage of their customers. Worst experience ever dealing with customer service representatives!! If you are able to look elsewhere for services I would advise you do so!!!

It is absolutely disgusting that the delivery charge is twice the amount the bills are especially because the more usage I use doesn't take more wiring to deliver it...
Eversource is one of the very few electric companies that steal so much money from their clients because they know in our state we have nobody else that we can go to ever source is part of the reason why I'm leaving Connecticut pretty sad I lived in North Carolina and I have plenty of family that still lives in North Carolina and even through all this inflation and prices rising the delivery charge in North Carolina went up one cent one single penny all they charge you is $14.01 it's sad that Connecticut and all these other states allow ever source to literally steal money from people who have absolutely no option I should not have to pay almost $1,000 a month just to heat my house for my toddler but guess what that's how much my light bill is a month!!!!

I have been with eversource since the beginning of their termite in CT. They have done nothing positive for the state or its customers. There is an aging antiquated power grid which nothing has been done too, though they keep raising rates like they are investing in the grid. They are investing in corporate officiers houses and personal property. They dont care about the customer. When powers goes out they bugger off to where they can be safe and warm. They are shameless and scammers. Energizect folks, send a message to eversource that they cant control everything

There is no help for middle class customers. this company raised the rates so high that it is impossible to keep current on your bill. There is no help available because all of the services they offer are not in line with the huge rate hike.
This is price gouging and the CEO's should be ashamed of them selves!

I had the bills autopaid by my bank. Big mistake. They took payment for a bill but the day before that they made out the next month's bill, so didn't have to take into account the 1st payment. So that second month they took payment for both which meant that I had paid the first month twice. Called to request a refund. Told I need to call back tomorrow to do a 3 way phone call with my bank so MY bank can tell them that the payments have cleared. It's on their system as posted but ... Then they apply for a check , wait 5 business days, then they have to product & send the check, approx 2 weeks. She said wire transfer then said she didn't say that (I wasn't the only person listening and said in a vaguely threatening way "this is a recorded line", I can only hope that recording is made available to me when I need it! If I receive it then it will be just in time for the next bill to be due. They are price gauging, overcharging and cheating by billing the next cycle before the first payment was due & taken from my bank account. This can't be legal. How bad does it have to get before we have a class action?

I was trying to pay my light bill and as soon as I got on the phone with someone I immediately couldn't understand them because they were mumbling, so then I ask to speak to someone else and we start getting somewhere until they hang up the phone

CHRIS was the customer service agent and hes very nasty, laid back and sounds as if it was a bother for him to help a NEW PAYING customer to get set up. Nasty! There are other electric companies available to be putting up with very disrespectful attitudes

When dealing with storm restoration, neversource is the worst. They can never provide restoration time even after you have been restored. Their communication to customer is generic and it is the worst.

I am currently in the dark because I was not informed by Eversource that I needed to set up an account in my name. I did not receive a notice of disconnection. I mentioned this to customer service who, thanks to company policy, are not helpful at all. The earliest they can send someone is tomorrow, so am I supposed to freeze till then and have my food spoil?! It's winter for crying out loud! This is criminal especially when the company bigwigs voted themselves raises. In short, Eversource sucks!

I get your next bill is due Feb 19th which includes outstanding charges. I also get a pay in full by Feb 8th or we shut off your power and gas. On top of this, emails on my usage and insurance plans to purchase. It really annoys me to threaten shut off my service in 2 days and also say I don't have to pay for 3 weeks. On top of this, the billing system is down for 4 days, who does that?

My experience like 1000s of others , is this company is raping us for every little cent,?and stupid addbons that is not our problem.

Wish I could move out of state. Apparently family of 5 income is too high to qualify for any hardship programs.. but they dont account substantial HIGH cost of living in CT!!! Eversource!! Forever Taking Your Money!!!

In 4 years my bill has gone from $175 to $450 and now going up again. My bill has lots of
Your using less then why do i pay more.
I have got a wood stove and i hope everyone dose the same. If you do solar make sure its not hooked to them. have a system you only control. Find ways to not use this company in any way.
If eversource has short falls they get kick backs in taxes.
stop pressing every customer that is paying.
Nice it only takes 2 people to vote the new prices in.

I am a diabetic u live alone after I pay my bill they didnt give my electricity yet my insulin get damaged with the heat and I keep calling them every hour for 3 days but they keep telling me the are coming with a tracking to open for you the electricity they did take the money but they left me with nothing and $888 if insulin damaged and I am at risk for a stroke they left me I. The dark with no medicine because I cant get again because the insurance will not pay for it till the month is finished I bean talking to them and supervisor and send emails but no response I wi wait agat till tomorrow morning and I call them again I will be moving next we but I will never never used them again they should be ashame of themselves really if something happened to me I left everything in my email text and in the letter they wi be responsible for everything

Eversource- one of your drivers was driving MANIACALLY on the Merritt Parkway and almost HIT my daughter and almost swerved into her. Then when she was so scared to the point where she had to get off at a random exit (exit 36, Old Stamford Rd in New Canaan) just so she could pull over and call me, the eversource car FOLLOWED her and the man driving proceeded to roll down his window and scream and yell and curse at her. So uncalled for, disrespectful, and terrifying for a young driver! Please tell your drivers to drive safer, be more attentive and aware, and to work on controlling road rage! And even if my daughter wasnt driving the safest, that is still ZERO grounds for following her and screaming at her while shes driving, and while he was driving as well!! Tell your drivers to read the DMV manual on DISTRACTED DRIVING AND ROAD RAGE!! So unprofessional, and unsafe!

Trippled prices and raised rates without saying anything no warning

Doesn't matter how little you use your electricity they will always make you pay a ridiculous amount. There are families with zero electricity because you keep rasing the rates. You'd rather rob people of their money vs actually doing something helpful. It's been 1k for 2 years we barely use anything!!! What's the point of paying this company when all they care about it scamming people and leaving people on the streets!!

I've lived in CT my whole life (52 yrs) I have never thought about moving out of CT. Since this Public Benefits scandal. I am actively researching the best state to move to that is not full of corruption, deceit and theft at it's highest level. I've raised my family here and I hold business licensing in CT, which I will have to test for and get re-licensed when I move out of state - not a small undertaking. Over the last year we had been paying approximately $40/month to Public Benefits. This fee was not outrageous (not loved) but was ok. Then our PB fee went up to $170 in July, then $248 in August. These fees are outrageous. Our CT government is full of corruption. I am working hard to move out of CT as soon as possible.