Reviews for Town Square Energy

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The best review categories for Town Square Energy are their customer service, with an average of 3.2 stars, and the order experience, with an average of 3.0 stars.

Reviews Overall

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Recent Good Review from Izzi

So Easy to Work With Town Square

I had a live chat with Desirae Pereda. I wanted to switch plans to get a lower rate. She handled the entire transaction! All I had to do was provide some information, and now I'm paying less. Thank you so much.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Izzi from Southbury, CT on February 5th, 2024

Most Recent 5 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

So Easy to Work With Town Square

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Izzi from Southbury, CT on February 5th, 2024

Wonderful Experience

Just found out about the low rates at Town Square, called & spoke with Debbie Gayle. She was very friendly, professional, & knowledgeable. She helped me with the step by step process singing up and explained everything. I also appreciate the tips on saving on future electric bills. Thank You

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Melissa from Danbury, CT on March 2nd, 2022

An outstanding customer service representative

Today I spoke with Miriam, who assisted me in signing up for Town Square Energy. She was professional, patient, answered all my questions, helped me to understand what to expect as I signed up and had a positive, friendly attitude throughout our conversation.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Harry from Middletown, CT on June 19th, 2020

Awesome 3rd Party Supplier

Enrollment is easy. They don't jack up your price at the end of your term. Zero fees. Enrollment was free. I can also switch to another rate they offer at anytime.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— K Meyers. from Hartford, CT on March 25th, 2017

Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

World changing experience!!! Due to Customer service representative Anisia Garcia

I returned after years of not being with the company because of unxexpected 2022 life changes. Prior to speaking to Anisia Garcia I spoke with other representatives who put me on hold for like an hour who were rude and condescending to the point where I requested to speak to a Supervisor and they wouldn't comply even as I continued to insist on speaking to a different person.
The representative finally transferred me and I was already stressed, annoyed and inconvenienced for the time spent to rectify this issue. I was then greeted by Ms. Anisia Garcia to whom I asked respectfully if she was a Supervisor and she advised
me she was not but I explained my situation and she completely revamped my experience. Not only was she kind, professional and respectful she was unbelievably empathetic to my situation and that I why I decided to accept her guidance and expertise. She evaluated my position created and recommended solutions to benefit my family which allowed me to breathe when I was having such a difficult time with everyone else.

So I just want to thank MS.Anisia Garcia and would recommend that she get a raise increase or promotion to Trainer or Supervisor so that her abilities can be utilized to train and mold others in your company so people in the future can be able to breathe when they have no one else who understands their situation or position.

Thank you for you time
Danny

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— D from Bristol, CT on January 17th, 2023

Great company

It was easy to pick a plan. Good prices and could change at any time

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Electric User from Moosup on November 21st, 2016

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

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Order Experience
Customer Service
Account Management
Likely to recommend

A bad company misleads consumers

Town Square policy misleads customers with its option to choose their supplier. Up until last year, there was a 2-week window for changing to a supplier with a more competitive rate. Now I ve been told that any change of supplier must be put in place within 2-3 billing cycles of the existing contract. The catch is that most suppliers require a commitment of a 4-6 months contract and any request to switch sooner involves a $50 cancellation fee. Town Square has out its customers over a barrel with the result that they never know of a good time to switch. I have ended up sticking with the Town Square energy supply rate; no surprise that this Town Square standard rate is the highest out there. Town Square should do better than this for its customers.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ran Eytan from Canton, CT on February 2nd, 2020

Most Recent 1 Star Reviews

7 Customer Reviews Written Overall

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Order Experience
Customer Service
Account Management
Likely to recommend

Buyer Beware!!

I used Town Square Energy for several years. During the ridiculous rate increase and fees by the State of Connecticut's PURA , TSE took full advantage, and without notice, increased the supply rate by four times the original agreed upon rate. When I called to enroll in their then current promotional rate which was much lower, they denied us. I tried to cancel and they said it would take two billing cycles which is a flat out lie. I called ES and they explained how easy it was to switch out of TSE which took immediate effect. Stay away from this company - I find their price gouging to be an unfair business practice!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Bread From Heaven from Waterbury, CT on September 20th, 2024

Poor customer service

We switched to Town Square in winter of 2023. They offered a lower rate in summer 2023, so we applied for their new program. They delayed moving us to the newer and lower cost program for months. This was confirmed by Eversource saying Town Square delayed contracting Eversource about the rate change. This is not ethical. They delayed changing us to their lower rate program so that they could keep charging us the higher rate.

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Order Experience
Customer Service
Account Management
Likely to recommend

— Disappointed In Town Square from Westbrook, CT on August 29th, 2023

2 months, still waiting for my rate to change, no one answers the phone

I changed my plan on March 5, now on May 26 the new rate still has not kicked in. The company is in Arizona, but I call all day long and get a "outside business hours" voicemail, and no one calls me back.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— ALW from New Canaan, CT on May 26th, 2023

Amazon Gift Card Scam

I got a StopYourShock.com coupon from ValPack for a $50 Amazon Gift Card. I selected the cheapest introductory rate with Town Square Energy and the website accepted the code and processed my enrollment with Town Square Energy. I received an acceptance email without mention of the Gift Card. I then emailed Town Square Energy and they said the plan I had selected did not qualify. This was not mentioned in the coupon ad and there was plenty of room to add it. Instead, the coupon referred customers to their website to see the full details and terms of service. Total scam and it has been going on for years. You can see older complaints.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Karma from Madison, CT on April 16th, 2021

With co. 3 mos. Over 25% increase-more than UI!

Was given a fixed rate of .0795kWh 3 mos. ago. Was just informed it was increasing next mo. to .1198/kWh next mo. UIs rate is less than that. Was assured this wouldnt happen as had happened to me with another co.(although I had at least been w/that co. over a year). Will stay w/UI now as I really think these suppliers are scammers!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Colleen Grotti from Stratford, CT on January 6th, 2020

Deceptive Coupon Practice at Town Square Energy

I responded to a coupon sent to me in a mailer for Town Square Energy. The offer was for a free $50. Amazon gift card if I signed up on StopYourShock.com and used a certain coupon code. I followed the steps and enrolled using the code. After the service started I inquired about the free Amazon gift card. I was told, the code cannot be used for the plan I selected. This was covered under the fine print that stated "certain restrictions apply." To get the gift card, I needed to select an all renewable energy plan. No where on the coupon does it state this. At no time during the application on StopYourShock.com did this requirement communicated to me. In fact the website accepted the coupon code and signed me up. Little did I know that Town Square had no intentions on giving me the free $50. Amazon gift card. They just want the sign-ups and then rely on the fine print: "certain restrictions apply" to weasel out of sending the gift card.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— CT Energy Consumer from Trumbull, CT on May 1st, 2019

Worst telemarketer

I'm getting a telemarketing call from Town Square Energy nearly every day. I tell them I'm not interested and to stop calling (I'm on the do not call list), but to no avail. They are now worse than the "Rachel from Cardholder Services)" scam.