“ Xoom energy has been ripping me off of my senior discount for a year. They told me my discount was included in my bill. It was not, because I called Atlanta gas light, they told me what my true bill should be. They lied to me as a senior customer! Dont trust them! Ill never choose them as my gas provider again! ”
“ I was billed for 14 days of gas service because of my transfer date. But was charged a full month of Atlantic Gas Light Company service. I have been on hold for 28 minutes waiting for a supervisor because the representative she that was the way it was. I finally hung up after waiting 30 minutes. Shouldn't have foreign customer service agents! ”
“ I received a late notice about a week after my bill was due in January 2024. I checked my bank and it showed an EFT in the full amount of the bill cleared the bank and was paid to XOOm on the day it was due. I figured it was just a hiccup in their system and disregarded it. This week I received a disconnection notice, saying the bill had not been paid. I called customer service and was told I had not paid the bill even though I had a reference number from the bank showing the bill had been paid in full to XOOM. Customer service said billing could not find the reference number and they would do an investigation to determine whose account that nearly $200 went into but that I still owned them the full amount or risked having my gas turned off next week. These folks have some issues. ”
“ Had Xoom for a year, and they seemed... okay. Their interface for payment is kind of awful, but it mostly gets the job done, though occasionally, it doesn't process for 'some reason' and you have to go back in and try multiple times. Come the end of my term, they jumped my ONLY available rate up almost an entire dollar a therm, so I called to ask if they could price match their own current advertising. They wouldn't. I asked when I needed to cancel to let them know. "Please let us know by the 22nd of the month!" SO... I call on the 20th of the month and tell them I'm cancelling. "Oh... sorry... it's after the 19th of the month, so you'll be stuck with the month to month rate for another month because we can't cancel same month after the 19th." So this past month's bill was 4x my usual December bill, and it hasn't been an especially cold month yet. I would not go with Xoom again if they can't get their act together with valid information. Just know that they clearly are not set up to WANT your service for more than one contract. Ever. ”
“ It is impossible to contact any body ”
“ I was on Auto Bill. My contract expired. Didn't notice. Finally after 5 months I logged onto my account, just to find XOOM had more than doubled my therm rate. I called to see if they would backdate my charges to what I was originally paying. I was basically told tough luck and to suck it up. They had the right to change my rate WITHOUT notice. Of course I did not renew. ”
“ They have decent prices, but when a billing issue arose, I had to call 6 times and speak with 6 different people - they never followed up or kept track of open items. They would not let me discuss the billing issue with the billing department. I had to go through customer service reps who did not understand the situation. Eventually, I just had to give up and pay the extra charges even though they were wrong. I decided it was best to pay them the charges and then just never use them again, than keep arguing with customer reps on the phone that did not understand the issue. Would never use them again, even if they had the lowest therm rate. ”
“
At 70 years of age I am extremely cognisant of the fact that my memory train often leaves the station without me so I am DILIGENT in paying bills immediately I get them. XOOM continued to send bills - sending my blood pressure SOARING as I would frantically check to find that I had already paid. And the reminders would keep coming one after the other. I wrote to them and BEGGED them to stop - to no avail. Paid my last bill and got a reminder each day after for three days! They will drive you CRAZY!!!
I finally complained to the BBB and they outright LIED - saying i had been contacted, and they could find no evidence of recent issues. BS - I can send copies to anyone who wants them as recently as last month;s bill! ”
“ Was stationed over in Korea came up for Renewal and I was out in the field and was unable to do so. My mother was staying at the house being the bill while I was in Korea. Her bill went from $70 to $177. Following month 233. Call them to find out what was going on and got locked out of the rate for the yearly renewal. This company is one of the worst companies ever, find a cheaper rate somewhere else. ”
“
As a small business, until early this year (2018), I didn't select any of the energy delivery companies like Zoom. I never saw one on my bill and the bill was in the $400/mo range throughout the year. I was called by Zoom and they said that I didn't have any alternative that I needed to select an energy delivery company (I think that's what they call them...I've always just let that aspect service default to AEP and the bills have been reasonable so I never worried about it). Zoom talked their service up like I would be so well off. They said there are times of the year that it is most advantageous to lock in (if I understood them right) and I said, "I'm too busy for that I work 65 hours/per week just keeping the business going...I don't have time to try to sift through various plans and lock-ins, etc. I just want something that is simple and doesn't make it worse (words to that effect). I told them I really didn't want any gimmicks because as time goes on, I can't pay attention to the specials and gimmicks, that I had always been happy with just doing things as I had. They said I could not longer do that because it would just default to some company and the rates would be worse. But they assured me I would be so well off with Zoom Energy.
I didn't get a bill in May and then got a warning message in June that I was behind on my account (I imaging I would be if I didn't receive the bill). So I called and got the May and Jun bill paid over the phone at a substantially higher level than previous bills. I figured they "got me" for the late bill but didn't have the time to fight it. Now I get a bill in July that is 50% higher than my previous levels for years. I am in the health care profession and I am the provider so I don't have time to pay the bills myself. I have to be with patients. I have a staff person pay the bills. I can't look at every one of them. Essentially my staff pays the bill and lets me know if it goes up...which they did this month. Now I'm paying 50% more than I used to before I joined Zoom energy. This is a scam! ”
“ horrible experience. Sent payment thru bill pay, XOOM claimed they did not receive payment. We provided proof from the bank via copy of check showing their bank/name. Weeks later they sent a disconnect notice, we called again provided copy of checks, they said thats not good enough, we need copy of bank statement...we blacked out info they did not need sent in, weeks later after many calls still not resolved, finally 2.5 months in we received a notice in the mail the account was finally credited, but demanding $30 in late fees!!! Still fighting this with them. DO NOT USE THESE FRAUDS ”
“ I wasted a lot of time signing up for service today, before I decided to cancel and hopefully never encounter this company again. I gave them info for a credit check. I have been at the same address for 24 years, and have a long term exceptional credit rating of 830-845, with no late payments EVER with anyone, including utilities. I was told that my credit had been reviewed and they needed a security deposit of $150. I asked for a manual review, because I thought surely this must be a mistake. I was still declined and they asked me to send proof of payment with my current provider for 3 months. I sent 6 months and quickly got an email that stated "after review", I needed to pay a security deposit of $150. Such a scam. No other gas provider in GA behaves this way with customers transfering in good standing from another gas provider. Steer clear. ”
“ I tried to switch from my current provider to XOOM Energy to save some extra money on my gas bills. The sign up process was lengthy and required a $150 deposit. They said you could waive the deposit with proof of payment of last 3 utility bills. After sending my payment history (perfect) with my current provider, this proof was declined and I still had to pay the deposit. After calling to customer service, they could not explain what was wrong with my proof of payment history and said they could not do anything further. I have a near perfect credit score and pay all my bills. It may sound trivial but there is no reason they should have me put up a deposit. It just showed me what I was getting into with XOOM for the next 12 months... not worth the savings to deal with these people. I'm going back to my current provider and happy to pay more. ”
“ I signed up with them in hopes to get electricity. Never got charged but they were going to put on my lights. That's according to the other provider that I got. Never got any confirmation email nothing. Ended up having to call this company and talk to six different people in my issues still was not resolved. I have to wait until Monday to get lights because these people do not work on the weekends. How convenient all other energy companies work 24/7 except these people. Now I have to wait for them to get the provider that I want to get my lights turned on. I would not recommend them. Nothing but a waste of time ”
“ So after having a meter put in I decided to go with Zoom Energy and I wish Id never spend the time and money on natural gas heater because I havent used any gas yet being summer and my bills averaging $35 $40 a month without using anything and then I paid them and they never claimed they never got the payment. Youre better off going with propane or electric and staying away from natural gas these companies that are D regulated theres no accountability and theres like 12 surcharges on every bill unbelievable Im sorry I ever invested in this. ”
“ Everytime I call in, they make me answer a 100 questions about my account so I can verify my identity. Their employees are not competent. They will not fix any issues with billing for example removing a late charge when I paid it as soon as I noticed the issue. ”
“ I was tricked into getting this service. I switched to lower my bill and my bill has steadily increased every month. Now that I have ran into financial hardship due to a loss of income, their only solution is to set up a payment plan that will only further increase my bill in a couple of days. I regret switching and I will be sure to tell everyone to stay away from this company. ”
“ I decided to use XOOM for my gas Provider and in one month I had bill of $358.25 ($158.62 - 44.28%) charges more than my local Gas Company. I switched because time when I switch rate of XOOM was little less than my gas company NJNG. Afte one year they shoot up price like anything and i ended up paying dearly. By the time i realized what was going on it was two years and i must have paid $$1500 more than i should have paid since i have large house and i live in NJ in colder weather. To save couple cent, do not switch to this shady company who will show upfront some saving and lock you in contract and you forget to switch after contract is over. ”
“ Don't let them lure you in with cheap introductory prices. They quickly more than double your standard Pepco costs. Run and don't look back unless you have money to throw away! ”
“ Signed up online. When checking on credit for $150 deposit, failed because of credit freeze(didnt know until I signed up with power company). According to their waiver policy, I submitted my invoices from previous company, sent email about lifting credit freeze, etc.. all I got was an email saying my credit was good but decision for deposit was made and couldnt be changed. Called 3 times . Customer service reps were polite but no help. One girl even told me that their goal was to charge everyone with deposit so my understanding is as long as they find any thing missing at any time, they will do it. Cancelled enrollment and move to another company. Experience was day and night. ”
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