Updated: February 2025
The best review categories for Direct Energy are the order experience, with an average of 3.9 stars, and their customer service, with an average of 3.9 stars.
Recent Good Review from A User
Seamless Transition
| This switch to Direct Energy was seamless. I had a previous provider and the initial sign up was painful and I experienced delays. Direct Energy did everything correctly the first time. | |||
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| Likely to recommend |
—
A User
from
Oakdale, CT
on
June 10th, 2024
Thanks! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
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| Account Management | |
| Likely to recommend |
Big savings
| Easy to switch | |||
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| Account Management | |
| Likely to recommend |
—
Justin
from
Higganum, CT
on
April 11th, 2024
Justin, thanks for the amazing review! We're so happy that we're able to provide you with electricity.
— Direct Energy
A slamdunk Moneysaver!
| An easy signup, then when it took hold, the new rate kicked in. A painless way to save a bit on the electric bill. | |||
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| Likely to recommend |
—
Michael
from
Rocky Hill, CT
on
March 19th, 2024
Thanks Michael! We appreciate you sharing your experience. Our goal is always to provide the highest level of customer service.
— Direct Energy
Price/KWH was the best
| The vendor had the best price/KWH at the time of purchase. | |||
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| Likely to recommend |
—
JohnB
from
Wethersfield, CT
on
February 21st, 2024
John, thanks for the amazing review! We're so happy that we're able to provide you with electricity.
— Direct Energy
No review
| No contact other than internet | |||
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| Likely to recommend |
—
John
from
Wethersfield, CT
on
February 13th, 2024
Thanks John! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
Direct Energy Experience
| It hasn't been applied to my bill yet as far as I know so I have nothing to contribute | |||
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| Likely to recommend |
—
Walt Woods
from
Naugatuck, CT
on
July 14th, 2023
Hello Walt. Thank you for taking the time to rate our services and provide us with this comment! We are grateful to have the opportunity to energize your home, and we will continue doing our best to always make you happy! Thank you for trusting Direct Energy! Have a fabulous weekend! - Marta / Digital Care
— Direct Energy
Very satisfied
| Trouble connecting...associate was extremely helpful and was able to work things out for me | |||
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| Likely to recommend |
—
Cathy K
from
Colchester, CT
on
June 26th, 2023
Good afternoon, Cathy. Here at Direct Energy, we pride ourselves on having a great Customer Care team, we know that everyone gives their best every day, and it is wonderful to know that you have been able to prove it and that you have received the best attention and care! We will be more than happy to share this fabulous comment with them, so they can know that their efforts are well rewarded with your satisfaction! Thank you for trusting us, we love serving you! Enjoy this fabulous week ahead! - Marta / Digital Care
— Direct Energy
Home owner in CT
| The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy. | |||
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| Likely to recommend |
—
Jennifer Bryda
from
Meriden, CT
on
June 21st, 2023
Good afternoon, Jennifer. Thank you so much for sharing this great comment with us! We are so grateful to have the opportunity to be your trusted electricity supplier, and we love knowing that you have found everything you needed in us and that, at the same time, you are saving money with us, that is just fabulous! Thank you for choosing us! Have a beautiful day! - Marta / Digital Care
— Direct Energy
Great Option
| Excellent fast service. | |||
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| Likely to recommend |
—
Newington
from
Newington, CT
on
June 19th, 2023
Hello Newington. Thank you very much for this great comment! We are amazed to know you have found everything you needed in us. Thanks for choosing Direct Energy to power your home, we will continue doing our best to always meet your highest expectations! Have a wonderful start of the week! - Marta / Digital Care
— Direct Energy
Great to save money--
| Saved $100.00 this first bill !! | |||
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| Likely to recommend |
—
William A
from
Branford, CT
on
June 16th, 2023
What a fabulous comment, William! It's awesome to know you're saving some cash with our fantastic services. We work hard everyday to always offer you with the top-notch services you deserve, and it's awesome to know we have managed to satisfy you. If you're happy, we're happy! Thank you for trusting Direct Energy! Enjoy this marvelous week ahead! - Marta / Digital Care
— Direct Energy
Terrific
| Great | |||
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| Likely to recommend |
—
Great
from
Burlington, CT
on
June 15th, 2023
Hi there! We totally love this comment! We are so happy and honored to have the opportunity to energize you! Thank you for choosing Direct Energy, we are thrilled to serve you! Have a fabulous day! - Marta / Digital Care
— Direct Energy
So far, so Good!
| I have had no problems with the switch to Direct Energy for both my home and factory. They made it easy, and we are saving a lot of money! | |||
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| Likely to recommend |
—
Sue H.
from
Thomaston, CT
on
June 15th, 2023
Thank you so much for allowing us to power your home and business, Sue! It's a great honor to have you as an important part of our family, we will make sure to provide you only with the best of the best, because that's what you deserve! Thank you for this amazing comment! If there's anything we can assist you with, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be a pleasure to help you out. Please take care and be safe! - Marta / Digital Care
— Direct Energy
Energy Supplier
| Very easy. Completely satisfied | |||
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| Likely to recommend |
—
///
from
on
June 12th, 2023
Hi there! Thank you so much for taking the time to provide us with this magnificent comment! It makes us very happy to know that you are satisfied with the services that we offer you with so much love every day, and we greatly appreciate the opportunity you give us to energize your home and be part of your family! Thank you! We look forward to continuing serving you for many more years to come! Have a wonderful start of the week! - Marta / Digital Care
— Direct Energy
Direct Energy Savings
| My electric bill has been cut in half since I've gone to Direct Energy. | |||
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| Likely to recommend |
—
TBB
from
Jewett City, CT
on
June 9th, 2023
Thank you so much for sharing your great experience with us, TBB! It's awesome to know you're saving money while you enjoy of the services that we gladly provide to you! Thank you for choosing Direct Energy as your trusted electricity supplier, we look forward to continuing serving you for a long time to come! Please take care and be safe! - Marta / Digital Care
— Direct Energy
Easy Sign-Up
| Direct Energy is priced right and signing up is quick. Enrollment is smooth. | |||
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| Likely to recommend |
—
Newenglander
from
Woodstock, CT
on
May 22nd, 2023
Hello Newenglander. You made our day with this review and awesome comment! It's wonderful to see the qualifiers with which you describe us. Thank you very much! We work to improve day by day to always serve you in the best way and we are honored to have your trust and loyalty! Thank you for letting us power your home! All the best! - Marta / Digital Care
— Direct Energy
So far - so good
| So far , so good It was my first bill with DirectEnergy .My electric bill was cut in half by switching. Im sorry I didnt do it sooner! | |||
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| Likely to recommend |
—
MCohen
from
Hartford, CT
on
May 10th, 2023
Hey MCohen! Many thanks for taking the time to share your feedback with us. We're very happy to know we've met your expectations and thrilled to have you as part as our Family! Have a wonderful day! - Marta / Digital Care
— Direct Energy
Super easy
| The whole process was super easy. I confirmed my address and identity. Enrolled in one of their plans. And on the second billing cycle, my new rate was updated. I can't believe how easy it was. Eversource charged nearly double of what direct energy charges for supply. I'm still paying eversource on delivery because they own the infrastructure but these crooks are getting less of my money. Everyone in CT needs to shop around for supply. They often don't know that you can choose your supplier and simply bend over to eversource and their price gouging. I will shop around again once my term is up. | |||
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| Likely to recommend |
—
Set
from
Brooklyn, CT
on
April 28th, 2023
Hello Set. We are so glad to know you have had such great experience with us! Thank you, in the first place, for choosing us as your trusted electricity supplier. We are thrilled having you as a part of our family, and we will continue providing you with the best services of the market. We value your business with Direct Energy, and we want to continue serving you for a long time to come! Have a great weekend! - Marta / Digital Care
— Direct Energy
Saved with Direct Energy
| I saved $63 on my first bill with Direct Energy . Thank you very much. I am totally pleased with Direct Energy. | |||
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| Likely to recommend |
—
Everett
from
Middlebury, CT
on
April 27th, 2023
How fabulous it is to know that you have saved money with us, Everett! Thank you for allowing us to energize your home, for us your trust and loyalty are a treasure, and we promise to always take care of you and your energy needs, we are here to make you happy! We appreciate you believing in us! Enjoy your weekend! - Marta / Digital Care
— Direct Energy
Reduction of electrical cost through Direct Engery
| Easy and positive to get enrolled with Direct Engery | |||
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| Likely to recommend |
—
Bill H
from
Shelton, CT
on
April 26th, 2023
Welcome to our awesome family at Direct Energy, Bill! We are so happy to have you on board! Thank you so much for the awesome comment and for choosing us to be your trusted electricity provider! We are delighted to know that you had a pleasant experience while you enrolled with us. We will work hard to always provide you with the best of the best, you deserve it all! Have a beautiful day! - Marta / Digital Care
— Direct Energy
Online chat
| Melinda with your online chat was wonderful. She took the time to corrected a problem I had and even was on the phone to help walk me through the enrollment process. Without her help and patience I probably would have given up and canceled and gone to another provider. With customer service people like her Direct Energy will service both old and new customers well. Please thank her for me | |||
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| Likely to recommend |
—
Frances
from
Tariffville, CT
on
December 12th, 2017
Frances, this is wonderful feedback. We are pleased to hear Melinda was able to take care of the enrollment questions you had from start to end and walk you through the process. We will be sure to forward this feedback to her supervisor. Have a happy holiday season! All the best, - Jane
— Direct Energy
Most Recent 4 Star Reviews
6 Customer Reviews Written Overall
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| Likely to recommend |
Lower prices wouldvstay
| No problem | |||
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| Likely to recommend |
—
Customer
from
Waterbury, CT
on
March 12th, 2024
We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.
— Direct Energy
None
| None | |||
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| Likely to recommend |
—
NO
from
Wethersfield, CT
on
February 8th, 2024
Thanks! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
Ct Energy
| Dealing with Direct Energy was easy. Their customer service was excellent. What was not easy was signing up through CT energy. I could not speak to a real person @ CT. Energy. | |||
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| Likely to recommend |
—
Dan
from
Norwich, CT
on
April 30th, 2023
Hi Dan. Thank you so much for this awesome comment! We are honored and grateful to have you in our wonderful team and we are thrilled for the opportunity you're giving us to energize your home! We will continue working as hard as we can and providing you with the best services on the market! May this new month brings you a lot of fabulous things, you deserve them all! - Marta / Digital Care
— Direct Energy
DIRECT ENERGY
| OK - SO FAR | |||
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| Likely to recommend |
—
JOHN
from
Newington, CT
on
April 25th, 2023
Good afternoon, John. Thank you very much for this wonderful comment! We are pleased and happy to know that you are confortable with the services that we gladly offer you! Thank you very much for giving us your loyalty and trust, it is invaluable to us! We love serving you! Best wishes to you and your family! - Marta / Digital Care
— Direct Energy
3 months for account to start defeats the purpose!
| It is taking 3 months to swap over so I am loosing money by not changing service within a month. So far I have lost $350 Plus because of the delay! Eversource is a rip off for seniors and still needs to be addressed! If I can purchase the same electricity on the same lines it is being delivered on then Eversource then why and how can Eversource charge double! Government needs to wake up!! | |||
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| Likely to recommend |
—
Bob
from
Waterbury, CT
on
April 12th, 2023
Good afternoon, Bob. We are truly sorry for the inconvenience you have experienced. We would like to further investigate this matter and help you solve it. Please feel free to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to clarify all of your doubts. Have a beautiful day! - Marta / Digital Care
— Direct Energy
Ted arnold
| Quick painless and competitive | |||
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| Likely to recommend |
—
Favorable
from
Windsor, CT
on
June 19th, 2018
Thank you, Tedarnoldct! We are so glad to hear that you have received an effortless customer experience. Direct Energy always strives to provide a positive and reliable customer journey, and we are pleased this has been the case for you. Have a wonderful day! -Eleanor
— Direct Energy
Most Recent 3 Star Reviews
4 Customer Reviews Written Overall
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| Likely to recommend |
Seamless Transition
| This switch to Direct Energy was seamless. I had a previous provider and the initial sign up was painful and I experienced delays. Direct Energy did everything correctly the first time. | |||
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| Likely to recommend |
—
A User
from
Oakdale, CT
on
June 10th, 2024
Thanks! We're glad that you're enjoying your experience with Direct Energy. Thank you for taking the time to share your feedback with others.
— Direct Energy
Evaluation
| Getting started has been a challenge since early this year. I think that I have an account now. Customer service is hard to understand but they try hard. | |||
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| Likely to recommend |
—
Hopeful
from
Willimantic, CT
on
April 2nd, 2024
We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.
— Direct Energy
Not satisfied
| Thought the bill would be lower with the change but it remains the same. Need to rethink this change of provider. | |||
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| Likely to recommend |
—
Gary
from
Derby, CT
on
January 13th, 2024
We're pleased to hear that you're enjoying Direct Energy. Thanks so much for leaving us a review and sharing your experience.
— Direct Energy
Direct energy
| As a customer with direct energy they helped to get my monthly bill lower as well as show me ways I can improve my home to save money while keeping it efficient. They have great customer service and have always been dedicated at giving me the best service. If I have any concerns with my bill or anything they are rite there to assist me. | |||
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| Likely to recommend |
—
Dwight
from
86 Main St Hartford Ct
on
December 14th, 2016
Thank you for the wonderful Dwight! If you have any questions please feel free to email us at dedigitalcare@directenergy.com. Sincerely, - Henry
— Direct Energy
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| Likely to recommend |
What Happened?
| Several months ago I 'switched' my power supplier to your company- so far the switch has not happened. What is the point of putting me to the inconvenience of switching power providers when you do not follow through? The latest bill a few weeks ago STILL HAS not made the switch! | |||
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| Likely to recommend |
—
Arthur For Leslie
from
Torrington, CT
on
April 6th, 2024
Hi, we apologize for the issues with canceling your account. This isn't the experience we want for our customers. We'd be happy to speak with you and investigate this issue further. Please email us at ga-decustomerhelp@nrg.com with your account #, REF #1004 and additional information.
— Direct Energy
Sometimes they're good, sometimes they're aren't
| Spent a few weeks trying to switch to them. Back and forth between them and Eversource. Got my bill and I still have Eversource, not CT energy. What gives? | |||
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| Likely to recommend |
—
Woooosh
from
Storrs Mansfield, CT
on
February 20th, 2024
We're sorry that you've had an unpleasant experience with Direct Energy. Please email us at ga-decustomerhelp@nrg.com with your account #, REF #1003 and additional information if you would like to discuss this issue further.
— Direct Energy
DO NOT USE THIS COMPANY
| Our bill went up $200- this month FOR DELIVERY OF SERVICESWE DID NOT USE MORE ELECTRICITY. This increases was based of this companys OVERPRICED DELIVERY CHARGES! Im DISGUSTED | |||
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| Likely to recommend |
—
Nancy H
from
Fairfield, CT
on
July 30th, 2023
Hello Nancy. We totally understand your concern regarding the high bill on your account, and we would love to take a closer look and help you solve this matter. Please notate that on your fixed rate plan the energy charge will be the same, no matter how many kilowatts you use during the month, however, the average price on your plan can fluctuate depending on how much energy has been consumed. All of the fixed-rate plans offered are based on a consumption of 2000 kWh per month and all of the rates includes energy charges (which are from the provider, in this case, us) and delivery charges (which are from the Utility in your area, because they are in charge of the distribution of the electricity that we provide to you). We value your business with Direct Energy, and we will be more than glad to help you. Please feel free to get in contact with us, we will do our best to clarify all of your doubts. We look forward to continuing serving you for many more years to come! We'll be waiting for you. Best regards! - Marta / Digital Care
— Direct Energy
CONFUSING
| TOOK FOREVER FOR MY SERVICE TO START. HAD NO IDEA WHY OR WHAT WAS GOING ON. HARD TO ACCESS AND DOWNLOAD MY BILL. | |||
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| Likely to recommend |
—
JOHN USARZEWICZ
from
Bridgeport, CT
on
June 20th, 2023
We are very sorry that your first experience with us was not so satisfactory, John, and we offer you our most sincere apologies. We would love to have the opportunity to do things better, so if you have any questions or requests, please do not hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, it will be a great pleasure to serve you and resolve all your concerns, we are here for you. Thank you for choosing Direct Energy! Have a great day! - Marta / Digital Care
— Direct Energy
Direct energy sucks
| Many weeks after signing up, we were advised that we weren't customers or even qualified customers. After a long telephone call everything was fixed - or so we were advised. Then another letter in the mail from DE, many weeks later to advise that our account name and numbers were wrong. Another phone call then another letter. Finally we joined another supplier only to receive an acceptance letter from DE. Which required additional time and attention to rescind. | |||
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| Likely to recommend |
—
Extremely Dissatisfied
from
Clinton, CT
on
June 19th, 2023
Good afternoon. We are truly sorry for the bad experience you have had. We're sad to know we have lost you as a part of our family, and we look forward to have the opportunity to serve you again in the future. For any assistance needed, please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to assist you the way you deserve. Have a lovely day! - Marta / Digital Care
— Direct Energy
I switched over but Im still recovering ever-gouge bills.
| Singed up for direct energy, but two months later Im still receiving bills from evergouge. Whats the deal? | |||
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| Likely to recommend |
—
Mike
from
Northfield, CT
on
May 29th, 2023
Good afternoon, Mike. We apologize for the inconvenience you have experienced. We care about you and we would like to further investigate this matter and help in the best possible way. Please don't hesitate to contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to solve your concern and show you how important you are for us. Warm regards! - Marta / Digital Care
— Direct Energy
Have no idea still waiting to onboard ?
| I signed up months ago still waiting to be connected? | |||
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| Likely to recommend |
—
Wendy S
from
Meriden, CT
on
April 21st, 2023
Good afternoon, Wendy. We are terribly sorry for the inconvenience you have experienced regarding your enrollment. Thank you so much for choosing Direct Energy as your electricity provider. We would love to have the opportunity to further investigate this matter and help you solve it. Please don't hesitate to get in contact with us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you solve any questions or concerns you may have. You are important for us! Have a wonderful weekend! - Marta / Digital Care
— Direct Energy
No contact as of yet
| I have not received anything as of yet from Direct Energy since I signed up with them. | |||
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| Likely to recommend |
—
Robert J. Marquis
from
Torrington, CT
on
April 20th, 2023
Hello Robert. We are so sorry about the situation you have experienced. Our customers are our number one priority, and we apologize if we missed the mark with you. We are honored to serve you and we appreciate the trust you have given us. We would like to talk with you and help you solve any questions or concerns you may have. Please feel free to reach us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will be more than glad to help you out. Best wishes to you and your family! - Marta / Digital Care
— Direct Energy
Worst
| Really bad experience- when confronted they are Pointing fingers at others | |||
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| Likely to recommend |
—
Worst
from
Manchester, CT
on
March 15th, 2023
Good afternoon! We are concerned about this comment that you share with us, you are very important to our family at Direct Energy, and we would love to have the opportunity to talk with you and find out what has happened, so that we can help you in the best way. We invite you to please contact us by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do everything in our power to help you resolve any questions or concerns you may have and show you how valuable you are to us. We'll be waiting for you. Take care of yourself! - Marta / Digital Care
— Direct Energy
Direct Energy in Alberta (office in Calgary) - a dishonest company
| Direct Energy (office in Calgary) is a dishonest company. I have seen a number of cases, in which this company renewed the service using floating rates (tripled the charge) to collect extra money from its customers without obtaining consent from the customer. | |||
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—
John Brown
from
on
November 4th, 2021
Scam Artists and illegal trade practices
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I am a former direct energy rep. I used to work for a company called Trust Energy in Calgary . I was told by the trainer and supervisor, Robin and Matt to hide the truth from the customers . I was asked to to fake the electricity and gas price to elderly people and newly landed immigrants as they are not aware of the energy market . The price is not fixed and it will go up in two months. They lock you in a contract and you if you wish to opt out later it's costs to you $4000 to get out of the contract and eventually messing up your credit.I quit the job because I couldn't lie to the customers anymore. Avoid this company like plague. They lock you on a contract at a higher price. They provide you free electricity and gas for two months and then triple the price for the next five years. Wish I never worked here as this company has a bad name and the trainers and supervisors asked me to lie and hide the truth. |
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Scam Artists And Illegal Trade Practices
from
on
October 30th, 2019
Hello. I apologize for any miscommunication, but we are not affiliated with Trust Energy. At this time we would recommend you connecting directly with this company to address these present concerns and allow them the opportunity to conduct an internal investigation. Thank you. - Eleanor / Digital Care
— Direct Energy
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