Eversource Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Eversource are their billing & account management system, with an average of 1.6 stars, and the order experience, with an average of 1.5 stars.

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Recent Good Review from Extra money

New plan

Last year after my account was paid by matching program I didn't have to make extra payments so why do I have to this year? Eversource doesn't match payments. That's $360.00. They even mentioned a collection agency if they didn't get 120.00 dollars. For August.

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Likely to recommend

— Extra Money from Meriden, CT on September 7th, 2022

Most Recent 5 Star Reviews

3 Customer Reviews Written Overall

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Servicemen

Thank you Eversource, we had a large neighbors tree gal at 4:00 and snapped the supply line knocking out power on Greenwood Lane Monroe and by 10:45 they did not stop cutting tree that block the whole street and repaired all the broken lines I am impressed Great job guys . Thanks again

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— Mike DiBiagio from Monroe, CT on March 9th, 2022

I love it!

I am on the budget plan that ever source offers. It's great because I know exactly what I'm paying every month and don't have to sacrifice comfort for a lower bill! Rates are great!

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— Ericka from Niantic on November 18th, 2016

Excellent Service Thus Far

We just moved to a new house this past April and Eversource has been there with us every step. The one time we did lose power they were able to quickly restore us. I love that you can pay online. When I have questions I am usually connected to a live person quickly with an effective resolution. They also had the best pricing at the time we decided to purchase.

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— Sabrina H from Storrs on November 17th, 2016

Most Recent 4 Star Reviews

7 Customer Reviews Written Overall

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Customer Service During Covid 19 Pandemic

On Friday afternoon 4/3 we heard a loud noise and our power went out. I called Eversource and spoke with a helpful customer service rep who was calm and reassuring. I was then contacted by text and phone with status updates. The power was restored before the estimated time. During this very difficult time I want to say how much this was appreciated not only by me but by the other 92 people who were affected. Please thank the crew who gave up their evening and worked to restore power quickly, especially since we all need to stay at home. There are many things I don't think I'll ever take for granted again, and electricity is definitely one of them. Thank you!

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— Grateful Customer In Storrs from Storrs Mansfield, CT on April 4th, 2020

Efficient Service

We lived in Ellington CT and Eversource was our supplier of both electicity and gas. We have since moved, however during our two years with Eversource, we never had any problems, we had our service connected and disconnected in a timely fashion, customer service was helpful and responsive, and billing and payment was easy online. Would highly recommend to anyone.

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— Liz from Ellington on January 2nd, 2017

Good Experience

I have been an ever source customer for a few years now. They always keep us up to date if there is a power outage, and whenever I have to call they are pleasant and helpful.

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— Shana from Brooklyn on December 28th, 2016

Not bad

The service is good as it almost never goes out and has a pretty wide range, and is not much differently priced than other service providers.

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— AnonUser from Preston on December 17th, 2016

Good company for a long term supplier

The customer service rep helping me set up my service, and any calls thereafter were handled perfectly. It would be more helpful if their bill was easier to navigate. It's not very clear on how many KWh I used per month.
Price is competitive, and not as fluctuating like a third party supplier.

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— Anne L from Farmington on December 12th, 2016

Eversource in CT

Moving across state lines was difficult but our utility service change was easy and one of the things we needed taken care of the most. We didn't have to wait for a representative to come to the house, it was all done via telephone, giving us more time to take care of our move. We were able to stop service and start service without any problem at all.

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— Elixabit from Winsted on November 29th, 2016

Eversource provides quality service for an affordable price

Eversource provides quality service. They ran a promotion and subsidy a few years ago and we were able to install a more energy efficient furnace at a fraction of the cost. They are like CL and P but with better customer service

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— Ben from Simsbury on November 17th, 2016

Most Recent 3 Star Reviews

3 Customer Reviews Written Overall

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New plan

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— Extra Money from Meriden, CT on September 7th, 2022

Decent and Acceptable Service

Eversource was one of the only companies offered where I live so I had to choose them. I was a bit worried about them at first, but I have to say that they are better than I expected. They have been really consistent and easy to communicate with. They are fair with their prices and have good service. I have experienced a few power outages but they were quick to resolve that. Overall, I would say that they are a fair choice

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— Jamie from Mansfield on November 22nd, 2016

Pretty good

Thier customer service is pretty good, the people are polite and answered my questions well, and were nice and patient. I liked how polite they were. Thier prices are decint, and thier plans are pretty good too.

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— Pretty Good from New York on November 16th, 2016

Most Recent 2 Star Reviews

5 Customer Reviews Written Overall

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Poor customer service

Customer service is poor. After waiting on hold for 20 minutes, I was moved to the wrong department. I was disconnected while on hold for the "right" department. I had to call several times because the system requires you to specify the reason when I did, it didn't comprehend and assumed there was a power outage. As a result, I had to make several calls.

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— Jay Aram from Niantic, CT on January 16th, 2024

Our winter 2023 bill is too high!

Every month this year our bill has increased and we are using the same amount of energy. Our bills are almost high as summer bills

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— Victor from Moosup, CT on March 11th, 2023

Too expensive

I pay more for delivery charges then my actual usage. This is a ripoff.

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— Kathy from Southington, CT on February 9th, 2022

No more

If you are upset because the rates are never stable, just continue going up with all kinds of hidden fees, move out. There are more affordable parts of the country to live.

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— Ralph from 99504 on April 19th, 2021

Forced to buy

The only decent power company in my area so forced onto it. Their rates suck and I pay more to have my electricity delivered to me than anything else (more than 80% of my bill normally).

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— Forced Customer from Portland on December 29th, 2016

Most Recent 1 Star Reviews

45 Customer Reviews Written Overall

Read All 1 Star Reviews

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Robs your money

My electric bill is mainly fees. Less than half my bill is the electricity I actually used.

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— Fuck Eversource from Danbury, CT on September 19th, 2024

Everscammers

I've lived in CT my whole life (52 yrs) I have never thought about moving out of CT. Since this Public Benefits scandal. I am actively researching the best state to move to that is not full of corruption, deceit and theft at it's highest level. I've raised my family here and I hold business licensing in CT, which I will have to test for and get re-licensed when I move out of state - not a small undertaking. Over the last year we had been paying approximately $40/month to Public Benefits. This fee was not outrageous (not loved) but was ok. Then our PB fee went up to $170 in July, then $248 in August. These fees are outrageous. Our CT government is full of corruption. I am working hard to move out of CT as soon as possible.

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— Michele Daniels from Madison, CT on September 10th, 2024

Scammers

Doesn't matter how little you use your electricity they will always make you pay a ridiculous amount. There are families with zero electricity because you keep rasing the rates. You'd rather rob people of their money vs actually doing something helpful. It's been 1k for 2 years we barely use anything!!! What's the point of paying this company when all they care about it scamming people and leaving people on the streets!!

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— Megan Lueneburg from East Hartford, CT on September 6th, 2024

Absolut ripoff

Trippled prices and raised rates without saying anything no warning

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— Ct Citizen from Bristol, CT on August 20th, 2024

AWFUL.

Eversource- one of your drivers was driving MANIACALLY on the Merritt Parkway and almost HIT my daughter and almost swerved into her. Then when she was so scared to the point where she had to get off at a random exit (exit 36, Old Stamford Rd in New Canaan) just so she could pull over and call me, the eversource car FOLLOWED her and the man driving proceeded to roll down his window and scream and yell and curse at her. So uncalled for, disrespectful, and terrifying for a young driver! Please tell your drivers to drive safer, be more attentive and aware, and to work on controlling road rage! And even if my daughter wasnt driving the safest, that is still ZERO grounds for following her and screaming at her while shes driving, and while he was driving as well!! Tell your drivers to read the DMV manual on DISTRACTED DRIVING AND ROAD RAGE!! So unprofessional, and unsafe!

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— Anonymous from New Canaan, CT on July 9th, 2024

Very very bad company

I am a diabetic u live alone after I pay my bill they didnt give my electricity yet my insulin get damaged with the heat and I keep calling them every hour for 3 days but they keep telling me the are coming with a tracking to open for you the electricity they did take the money but they left me with nothing and $888 if insulin damaged and I am at risk for a stroke they left me I. The dark with no medicine because I cant get again because the insurance will not pay for it till the month is finished I bean talking to them and supervisor and send emails but no response I wi wait agat till tomorrow morning and I call them again I will be moving next we but I will never never used them again they should be ashame of themselves really if something happened to me I left everything in my email text and in the letter they wi be responsible for everything

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— Loubna Bonin from Seymour, CT on June 18th, 2024

Eversource should be called take all your money.

In 4 years my bill has gone from $175 to $450 and now going up again. My bill has lots of
Your using less then why do i pay more.
I have got a wood stove and i hope everyone dose the same. If you do solar make sure its not hooked to them. have a system you only control. Find ways to not use this company in any way.
If eversource has short falls they get kick backs in taxes.
stop pressing every customer that is paying.
Nice it only takes 2 people to vote the new prices in.

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— Unhappy Forced Customer from Thompson, CT on May 29th, 2024

Terrible company

Wish I could move out of state. Apparently family of 5 income is too high to qualify for any hardship programs.. but they dont account substantial HIGH cost of living in CT!!! Eversource!! Forever Taking Your Money!!!

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— Eversource Is The Worst Power Co!! from New London, CT on April 18th, 2024

Price gouging

My experience like 1000s of others , is this company is raping us for every little cent,?and stupid addbons that is not our problem.

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— Irritated from Middletown, CT on March 17th, 2024

Confusing shut off notice

I get your next bill is due Feb 19th which includes outstanding charges. I also get a pay in full by Feb 8th or we shut off your power and gas. On top of this, emails on my usage and insurance plans to purchase. It really annoys me to threaten shut off my service in 2 days and also say I don't have to pay for 3 weeks. On top of this, the billing system is down for 4 days, who does that?

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— Bad Billing At Eversource from Cheshire, CT on February 8th, 2024

Crooks and cheats

I am currently in the dark because I was not informed by Eversource that I needed to set up an account in my name. I did not receive a notice of disconnection. I mentioned this to customer service who, thanks to company policy, are not helpful at all. The earliest they can send someone is tomorrow, so am I supposed to freeze till then and have my food spoil?! It's winter for crying out loud! This is criminal especially when the company bigwigs voted themselves raises. In short, Eversource sucks!

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— Ben from West Hartford, CT on December 26th, 2023

Eversource is the worse.

When dealing with storm restoration, neversource is the worst. They can never provide restoration time even after you have been restored. Their communication to customer is generic and it is the worst.

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— Nunez from Stamford, CT on December 19th, 2023

10 Years of Useless

They can't figure out how to reset a transformer to restore power to entire neighborhoods with no trees or lines down.

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— L Hephy from 06977 on December 18th, 2023

Very nasty customer service phone agent

CHRIS was the customer service agent and hes very nasty, laid back and sounds as if it was a bother for him to help a NEW PAYING customer to get set up. Nasty! There are other electric companies available to be putting up with very disrespectful attitudes

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— Niela from Hartford, CT on November 14th, 2023

Crappy customer service

I was trying to pay my light bill and as soon as I got on the phone with someone I immediately couldn't understand them because they were mumbling, so then I ask to speak to someone else and we start getting somewhere until they hang up the phone

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— Crappy Customer Service from New London, CT on May 17th, 2023

Refunds

I had the bills autopaid by my bank. Big mistake. They took payment for a bill but the day before that they made out the next month's bill, so didn't have to take into account the 1st payment. So that second month they took payment for both which meant that I had paid the first month twice. Called to request a refund. Told I need to call back tomorrow to do a 3 way phone call with my bank so MY bank can tell them that the payments have cleared. It's on their system as posted but ... Then they apply for a check , wait 5 business days, then they have to product & send the check, approx 2 weeks. She said wire transfer then said she didn't say that (I wasn't the only person listening and said in a vaguely threatening way "this is a recorded line", I can only hope that recording is made available to me when I need it! If I receive it then it will be just in time for the next bill to be due. They are price gauging, overcharging and cheating by billing the next cycle before the first payment was due & taken from my bank account. This can't be legal. How bad does it have to get before we have a class action?

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— Susan - Hartland CT from West Hartland, CT on April 17th, 2023

Worst company on the planet with the WORST customer service

There is no help for middle class customers. this company raised the rates so high that it is impossible to keep current on your bill. There is no help available because all of the services they offer are not in line with the huge rate hike.
This is price gouging and the CEO's should be ashamed of them selves!

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— Eileen from Waterbury, CT on March 31st, 2023

Complete scammers

I have been with eversource since the beginning of their termite in CT. They have done nothing positive for the state or its customers. There is an aging antiquated power grid which nothing has been done too, though they keep raising rates like they are investing in the grid. They are investing in corporate officiers houses and personal property. They dont care about the customer. When powers goes out they bugger off to where they can be safe and warm. They are shameless and scammers. Energizect folks, send a message to eversource that they cant control everything

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— Mm79 from Middletown, CT on December 30th, 2022

MONEY SUCKERS

It is absolutely disgusting that the delivery charge is twice the amount the bills are especially because the more usage I use doesn't take more wiring to deliver it...
Eversource is one of the very few electric companies that steal so much money from their clients because they know in our state we have nobody else that we can go to ever source is part of the reason why I'm leaving Connecticut pretty sad I lived in North Carolina and I have plenty of family that still lives in North Carolina and even through all this inflation and prices rising the delivery charge in North Carolina went up one cent one single penny all they charge you is $14.01 it's sad that Connecticut and all these other states allow ever source to literally steal money from people who have absolutely no option I should not have to pay almost $1,000 a month just to heat my house for my toddler but guess what that's how much my light bill is a month!!!!

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— Absolutely Absurd from Winsted, CT on November 17th, 2022

Customer Service is HORRIBLE!!!

Ive been with eversource for over ten years and normally have no complaints. I hate that they are the only provider around because as of recently their prices are sky high!! I had a issue with my recent bill being double what I would normally pay and I was told nothing can be done and unfortunately I have to just deal with the high rates. After missing 1 month of payment a notice was sent out to cavern my services and a week later someone came and turned my power off even though my payment was pending. Then to have my services turned back on they charged me to pay my bill again because it wasnt processed on their end and also an additional $110 to get services turned back on same day. I have small kids so I cant wait till the next day which I was told that I would also be required to pay $50 to turn on next day. I would not recommend solely based on my experience today. In my 10 years Ive never missed a payment or had issues and the one time I missed a payment there was no compassion and I was forced to pay extra money on top of the increase of my services. If I had another option in provider I would leave in a heart beat. And because they know they are the only provider in the area they take advantage of their customers. Worst experience ever dealing with customer service representatives!! If you are able to look elsewhere for services I would advise you do so!!!

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— Michelle from Waterbury, CT on October 18th, 2022

WORST UTILITY COMPANY-HEARTLESS

Tried to work out a plan to pay bill and since my service was cancelled they didn't care at all. Only want to send me to collections even though abusive ex now has a new account at same address because he refused to get service until I cancelled.

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— Sam from Stamford, CT on October 14th, 2022

WORST UTILITY COMPANY-HEARTLESS

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— Sam from Stamford, CT on October 14th, 2022

Billing Issues

Eversource shut off our electricity after a billing error on their end and did not make any effort to reach out to us beforehand. As a result our electricity will not be turned back on until tomorrow.

We have autopay setup and our most up-to-date contact info on file. Given our current climate, a lot of individuals are working from home. This situation is unacceptable, especially because this is not the first time it has happened. Will be searching for a new company, with a more organized billing system.

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— Alex Humble from Meriden, CT on October 6th, 2022

Terrible Repair Times

Reported that there was a tree down on my street, go outside to look and there is no such thing yet somehow ever source worked for 12 hours minimum to repair a line in the dead of an 80 degree overnight heatwave

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— Zach from Woodbury, CT on August 9th, 2022

The worst company we have to deal with

The worst monopolistic company in America. If we had a choice to switch to another provider we would do this. As a small business company with a small rental building, we are not happy with their services at all! We have to deal with this company that can't even train its employees properly. They never know who said what previously, they never can address any questions, they never can explain why they didn't send the bills for 6 months, and then suddenly we got one with total charges for 6 months. They have a mess with their meters for tenants, making mistakes every other year and charging us, the owners, for them. Good luck trying to figure out what you were charged for. Looks like it's easier for us to pay extra to them than dealing with their customer service.

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— Sono West Ave LLC from Norwalk, CT on March 15th, 2022

Rip off

Every single representative that I talk to after being on hold for more than 30 minutes says the same thing: I dont know why this is happening to your account. This is so weird. Let me transfer you to a senior representative . Then I get transferred after 30 min and its not a senior rep and I have to explain all over again! I literally think they are scamming me. Shady company!

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— Lesley Pearson from Newtown, CT on January 27th, 2022

Worst customer service

I have been trying reach out customer service for the past 2 days.. might have atleast 5 or 6 times a day.. never got right person. Instead always there are numerous automated voice messages..
added to this.. they will say enter the account number and if you enter them for routed to some who will ask again account number and always .. always you will be on hold for atleast 30 minutes to 1 hour

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— Chan from Bristol, CT on January 20th, 2022

Billionaires' Monopoly!

Eversource has monopoly on energy delivery in CT. Even if you pick a different supplier, you will pay at least double your cost per kilowatt for the privilege of delivery. Delivery works great unless there is a storm or other issue. Although the delivery charges are supposed to pay for maintenance etc of lines so that if there is an issue with a storm, Eversource is prepared. Please. Eversource is a for profit company and everyone who moves to CT is shocked at the price not only of supply but more, of their delivery charges. Here are some stats: Eversource profits Feb 2021: $1.2 billion. 2019 profits: $909.1 million. 2018: $26.3 million. You do the math. Poor service, steadily increasing rates and my goodness, profits are going from millions to billions. With continuing unreliable service.

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— M Lynette MacLoud from Sandy Hook, CT on November 12th, 2021

They make an enormous amount of money for very poor service

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— J. Struckus from New Preston Marble Dale, CT on July 6th, 2021

Too many charges

I have paid bills i saved from 2018, 2019, and 2020 the charges are more and more. No heads up or email about it just BOOM here's your bill with new Eversource charges. You are about to lose a loyal customer if those charges keep rising.

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— Disappointed from Meriden, CT on February 12th, 2021

Almost all customer service reps for this company

Sad Customer service reps with eversource do NOT know how to do their jobs. Literally, its never about the customer experience, just them need to be right. Disgusting attitudes from 3 of the CSRs so far and they need to check themselves, since they dont know how to get someone to come and check my meter. Fools.

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— Thai from Torrington, CT on January 7th, 2021

06793

Second time this year ever source has left us without power for days one week during the broiling hot summer and now they have stolen Christmas day from us although allegedly having crews "strategically placed throughout the state" It's below 20 outside now there is no hope of power until midnight tonight We are on day number two and have completely missed Christmas and it's bitterly cold inside the house why is this acceptable? Why is the rest of the state being restored while the western part of the state is still a disaster and no power for day number two? Eversource is the Grinch that stole Christmas and left us to sit in the dark and cold. They couldn't care less about how they treat their customers. If you can get to a human being they just give you lip service and downright tell lies . What makes this even a more bitter pill to swallow is the outrageous amount of money they are charging for their service or lack thereof

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— Whittenberg from Washington, CT on December 26th, 2020

Awful Company

No one there is on the same page regarding policies. Many problems occur with billing, matching payments, etc. Many uncooperative, unprofessional and un knowledgeable employees!!!!! So much better when it was CL&P!!!

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— Jane Welch from Newington, CT on December 5th, 2019

The Worst

I just moved into my apartment. Im currently 39 weeks pregnant and its winter. My service was disconnected without warning. No one called or emailed, they only claimed they sent a notice to my mailbox, which is impossible because its broken. Theres no emergency technicians to fix urgent situations after hours or on weekends. So rather than being empathetic, the call center is rude and tells a 39 week pregnant woman to go to a hotel or relatives house and try back on Monday. Ive never received a bill and was never notified that my service was conditional until they received a copy of my drivers license. So now Im without power in 20 degree weather at full-term pregnant and they dont care to rectify the situation quickly or make it a priority it even for Monday. Im just told to try back when they are open on Monday. Its completely irresponsible to not have protocol in place for urgent situations and the call center is completely incompetent but they are aware that this bull crap is completely legal, so they dont care. I cannot wait to talk to a manager on Monday to hear their excuse for the absence of actual customer service.

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— ABev from Norwalk, CT on March 8th, 2019

CONARTISTS

I called in because my power was unrightfully shut off. They said my bill wasnt paid in October or November when I had bank statements that proved otherwise. They asked for $600 for my power to be turned back on and another $107 on my next bill because they screwed up? Now Im home freezing with the stomach bug because of these ASSHOLES. Not to mention their customer service blows and their escalation team is a joke - no one can do anything but break laws, scam people and be rude as hell there.

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— Customer Switching Services ASAP from Stamford, CT on January 8th, 2019

DISINGENUOUS COMPANY

The customer service with Eversource is awful. The employees are unkind, disingenuous, and not very helpful. Our electric bill is outrageous and we live in a house that is fairly new (built in 2008).
Their billing department employees are uncaring and display little empathy for fellow CT residents. The supervisors in the financial dept. are even worse. It appears this company doesnt care about the residents in the great state of CT. Its about the almighty dollar and getting paid. Not making sure that families have heat during the frigid winter months. Disappointed.

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— Disappointed:( from Naugatuck, CT on November 8th, 2018

Evil company

The customer service reps might as well not even be there because all they do is read info off the screen which you can see for yourself online. They hang up on you, they laugh when youre upset, they repeat the same scripted responses. Theres nothing we can do. Theyre too big. They stomp all over us and we have to take it.

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— Connecticut Resident from Waterbury, CT on November 7th, 2018

Awful.

I have had so many problems with eversource. A few of these problems resulted with me losing my heat in the winter and losing electricity (AC) in the summer. I once had a past due bill because of them, my email and account said the 20th but then my electricity was shut off July 11th. So I paid the bill immediately but they cant turn it on until tomorrow. Mind you Im on the 3rd floor so it gets very hot. Terrible company.

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Likely to recommend

— Brian from Meriden, CT on July 11th, 2018

Poor customer service

I made a payment to eversource that was accepted and confirmed but never actually went through. I wasnt notified about this otherwise I would have re-submitted it. So 7 days later my power was shut off. So I contacted them to get things cleared up and restore my power. Long story short even tho I paid the ridiculous amount of money ($310 security deposit) they wouldnt turn my power back on until the next day! This was the first time this has ever happened to me and They wouldnt work with me in any way possible. Very bad customer service, if I could I would change providers.