Spark Energy Customer Reviews (January 2025 Update)

Updated: January 2025

The best review categories for Spark Energy are , with an average of 0.0 stars, and , with an average of 0.0 stars.

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Reviews by Star

Recent Good Review from Sharon Gazdzicki

Electric supplier

I went on line to find another delivery company for my electricity. Sparks was the cheapest so I enrolled for 6 months. Its ridiculous that my electrical use is cheaper than my delivery charge

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sharon Gazdzicki from Manchester, CT on December 15th, 2017

We are happy to hear that you found our rates to be the lowest. We appreciate your feedback and look forward to servicing your electric needs.

— Spark Energy

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Easy to lower mmy rate

Switching to a lower rate was easy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Switching To A Lower Rate Is Easy from Unionville, CT on December 12th, 2017

Thank you for your feedback. We are happy to hear that your switch was easy and hope that our low rates will keep you as a satisfied customer for years to come.

— Spark Energy

Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Electric supplier

I went on line to find another delivery company for my electricity. Sparks was the cheapest so I enrolled for 6 months. Its ridiculous that my electrical use is cheaper than my delivery charge

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Sharon Gazdzicki from Manchester, CT on December 15th, 2017

We are happy to hear that you found our rates to be the lowest. We appreciate your feedback and look forward to servicing your electric needs.

— Spark Energy

Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

They did not inform me they were doubling the costs of the electric

Once I discovered they were doubling the costs, i call them and they refused to lower it so I found another company that was reasonable and signed up with them. When Spark found out that wanted to negotiate with me, I sand, "no". you had your chance your customer service dept. wanted to see who would blink first.

I didn't care, that is not customer service, just like North American Power. We don't blink.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Customer Disservice from Westport, CT on May 7th, 2018

We apologize for your experience and that we weren't able to resolve your concerns on the first call. If you'd like to discuss your experience further so we can review your account and ways to improve, please email our Office of the President at oopcx@sparkenergy.com.

— Spark Energy